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NinjaOne, the better MSP Tool
What do you like best about the product?
Total easy to integrate and use. You get a fast overview of all your Customers (Tenants). We have a Single Point of contact for the customer Managed. Monitoring, Remote Management Tool, Logging, Inventory (Hardware & Software) in OnePlace.
What do you dislike about the product?
Some features are only useable as Ninja Admin, but I know there are change the permission option in the future that we can select the permissions in deeper detail. Last point is, that i miss a graph overview about all customers like a ring as example.
What problems is the product solving and how is that benefiting you?
We have integrated the Sophos AV status in Ninja and we have easily updated all Servers and Clients with Windows and 3rd Party Applications. Now we saved time with NinjaOne opposite our old MSP tool.
Amazing Product, Easy to use, All-In-One Dashboard
What do you like best about the product?
Keeping on top of all of our client's infrastructure is made so easy with NinjaOne. Everything is integrated into a single pane: Asset Tracking, Antivirus, Backups, Updates, Patches, Documentation, Ticketing.....it's all there
What do you dislike about the product?
Would like to see more emphasis on network and endpoint security integrations. Right now besides Bitdefender and Patching, there isn't much else to rely on in the stack. Many of our clients are in the SMB market and most of them do not have network equipment capable of Netflow and whatnot for monitoring.
What problems is the product solving and how is that benefiting you?
Solved so many tedious practices that are all now completely automated with custom scripts we've added to our Ninja configuration.
Recommendations to others considering the product:
We've been with Ninja pretty much from the beginning, we've watched them grow and advance their product in ways we didn't even imagine, we're very impressed with Ninja and will continue to work with them as they are now an integral part of our business model.
NinjaOne is a great fit for our company!
What do you like best about the product?
easy to deploy, very functional and efficient and their support is top notch! They fit our small to medium sized business very well. Thanks Ninja!
Don't know of a better solution out there!
Don't know of a better solution out there!
What do you dislike about the product?
Nothing really. We do not dislike anything about NinjaOne.
What problems is the product solving and how is that benefiting you?
Backup of executive laptops. We also use it for end point management and patch management as well as remote administration. These tools allow us to manage our end points all over the country without the need to physically touch them.
Recommendations to others considering the product:
Try it out, you will be surprised at how effective it is and how easy it is to use!
Ninja is AWESOME! - Updated Review
What do you like best about the product?
Onboarding was perfect, they reviewed the whole system part by part. There is a lot of cool features you can use to manage your systems and also offer remote help to users. The ticketing system is awesome too. Installs quick and easy on computers and is very lite.
Update:
We have been using this now for a long time, I am super happy with the features and this has streamlined so many things at work. Ticketing system works flawlessly and makes figuring out who needs help quick and easy.
Update:
We have been using this now for a long time, I am super happy with the features and this has streamlined so many things at work. Ticketing system works flawlessly and makes figuring out who needs help quick and easy.
What do you dislike about the product?
Nothing, there are a lot of features so learning it all can be a challenge at first but once you keep using it, it just gets better and better. There are little quirks here and there but its just learning how to use it at first.
Update:
There are really no complaints, any time I have needed help, I reach out to Ninja One and they quickly resolve the issue in a timely manner.
Update:
There are really no complaints, any time I have needed help, I reach out to Ninja One and they quickly resolve the issue in a timely manner.
What problems is the product solving and how is that benefiting you?
We are solving a bunch of different things. Replacing the old free ticketing system with a more professional one. Replacing anydesk with this so we can remotely help users. They also have windows update solutions to deploy as well.
Update: They have streamlined our IT process and made it quick to identify users issues and remote into get them taken care of, this has saved a ton of time.
Update: They have streamlined our IT process and made it quick to identify users issues and remote into get them taken care of, this has saved a ton of time.
Recommendations to others considering the product:
Get a demo, they do a good job showing you the features. Extremely happy.
Well designed and supported
What do you like best about the product?
Scripting engine. Easy to work with, robust, and quick. All my powershell scripts have run without issue and the ability to tie scripts into the Ninja platform to read and write information is tremendous.
What do you dislike about the product?
Would like the ability to favorite a customer's location like I do the customer. Also, schedule scripts that run pre and post-patch and software updates.
What problems is the product solving and how is that benefiting you?
Automating a lot of the work that is done by hand right now. Getting a better insight into the overall status/health of our environment. So far have been automating many of the manual tasks done before without issue.
If you are using any Enterprise IT Solution - drop what you are doing and get a demo with Ninja
What do you like best about the product?
As someone who had been using Connectwise Automate for my RMM solution, I had grown tired of how complicated it was to use at times. However, I still wanted a product that could do all that Automate could do; but with less nonsense.
In came NinjaOne. This is an RMM platform built entirely in AWS with easy-to-use features and a friendly GUI to look at when things are on fire (occasionally). At first, the learning curve was a little steep, as with all feature-rich platforms, but the onboarding team was amicable and answered any questions we had.
The pricing is based per device but is on par with the cloud version of Automate. At the end of the day though - you get what you pay for, and NinjaOne exceeds those expectations.
No longer will I have to wait over 5 minutes for a simple change to a client (looking at you Automate). With almost instant updates pushed to clients, just this feature alone improved my time efficiency.
In came NinjaOne. This is an RMM platform built entirely in AWS with easy-to-use features and a friendly GUI to look at when things are on fire (occasionally). At first, the learning curve was a little steep, as with all feature-rich platforms, but the onboarding team was amicable and answered any questions we had.
The pricing is based per device but is on par with the cloud version of Automate. At the end of the day though - you get what you pay for, and NinjaOne exceeds those expectations.
No longer will I have to wait over 5 minutes for a simple change to a client (looking at you Automate). With almost instant updates pushed to clients, just this feature alone improved my time efficiency.
What do you dislike about the product?
While Ninja is a great solution, it's not without its problems. Currently, their ticketing system does not support OAuth nor domains using DMARC, which has caused me to look for another solution until these get implemented.
I have also experienced issues getting computers to reboot properly through their windows patching policies. Luckily their support team is pretty fantastic and helped me get that solved recently. (Thanks Brad)
I have also experienced issues getting computers to reboot properly through their windows patching policies. Luckily their support team is pretty fantastic and helped me get that solved recently. (Thanks Brad)
What problems is the product solving and how is that benefiting you?
We are a remote-based company, which generally means a lot of work for the IT team. However, Ninja helps us consolidate our computers and fix problems that would typically be massive headaches (looking at you automatic Windows 11 upgrades).
I have also begun to develop program installation scrips that can let me deploy any program to an infinite amount of computers, assuming I had them.
I have also begun to develop program installation scrips that can let me deploy any program to an infinite amount of computers, assuming I had them.
Remote management platform and so much more.
What do you like best about the product?
It is effortless to use, and the onboarding process was a breeze. I also like replacing three other programs I was using to do the same things this one platform can do.
What do you dislike about the product?
Honestly, at this point, I really can't find anything in the platform that I don't like.
What problems is the product solving and how is that benefiting you?
I can now do patch management, remote assistance, remote connections all from one place much easier and quicker than I could before. I am also saving money because this solution is less expensive than the other solutions I used to do the same thing.
Recommendations to others considering the product:
If you are interested, do the demo, you will be glad you did.
NinjaOne Was Exactly What I Was Looking For
What do you like best about the product?
Everything about NinjaOne is intuitive. It just works the way I need it to work and makes a one-person IT department much more efficient. The price was way more affordable than that of a close competitor. All the features are here that I need. It's also good to know that new features are currently in development and are coming along the way. I did my research and read a lot of great things from people in the industry about NinjaOne before I signed up. Looking back now, it's a no-brainer; if you need an RMM product, look no further.
What do you dislike about the product?
The vast majority of questions that I have run into while getting the system setup are usually found somewhere in the NinjaOne Dojo; you need to dig a little. If you need to reach out to support, you won't get an immediate response, but they will get back to you. If you're patient, this won't be a problem. I would still recommend NinjaOne above any other competitor.
What problems is the product solving and how is that benefiting you?
The constant nightmare of Windows Updates has been so much easier to manage with NinjaOne. Throw out your WSUS server immediately and go with NinjaOne if this is a stress point for anyone. NinjaOne also gives me a complete monitoring solution that shows me in real-time what's going on with the devices on my network. Is someone plugging in flash drives or external hard drives that shouldn't be? Now I see the notifications. Other software updates are now easy to maintain and keep up-to-date. I know that I'm just scratching the surface with all NinjaOne can do.
Recommendations to others considering the product:
Try it out. Spend some time getting things configured and reading articles in Dojo to get familiar with things. Once you start using it, you'll see how good it is.
Enter the Dojo to Become An I.T. Ninja
What do you like best about the product?
Listen... I had the responsibility of looking for an RMM solution that would be the basis of a new department. I compared a lot of products. Some were more costly per endpoint, some had less features. Ultimately, for us Ninja had everything at the time: remote access, patch management, and the ability to run commands or explorer files in the background without interrupting the user. Very ninja-like if I do say so myself.
What do you dislike about the product?
Earlier this year, I didn't like that I needed to go switch between Ninja and Repairshopr in order to get the full context of a device's issues. Now that they have renamed to ninjaOne, they are offering IT Documentation as one of the core features. NinjaOne has really become a unified IT Operations Platform, so it's cool that they took that feature request seriously. The other thing that I had issues with is support. I didn't have the ability to get support on the line, it was all email at the time.
What problems is the product solving and how is that benefiting you?
Before NinjaOne, we were using Bomgar, which allowed us to pin clients, and provide Remote Support instantly, but we did not really have any other features at the time. In order to upgrade our Bomgar functionality, we had to invest thousands of dollars. We were able to start small with ninja and scale as we grew.
NinjaRMM provides a comprehensive set of tools to mange local and remote devices
What do you like best about the product?
NinjaRMM provides us with two key benefits: Windows Update management and system monitoring. We've migrated from an expensive, complex in-house SCCM server to an always-accessible cloud-based solution that works, and works well. We can keep our servers and PC's updated according to easy schedules, and our entire IT staff can now pool efforts to manage the updates instead of devoting one specialized resource. I also really like the configurable alerting that NinjaRMM provides. We are near the end of a support contract with a third party monitoring service, and NinjaRMM consistently provides more comprehensive alerts, and provides them much more quickly than the third party service. And it's so much more affordable. Thanks to NinjaRMM, we will terminate their service as soon as the contract ends. And finally, Teamviewer integration makes remote support a snap. From my desktop to my phone, I can quickly and easily interact with those devices and u sers that need remote support.
What do you dislike about the product?
Very little, to be honest. We've had a few support issues, but I always received quick and comprehensive solutions. The only real "snag" right now is that I have a couple of monitored servers that need to remain powered down. While NinjaRMM reports them as down, it isn't an issue, so I'd like to see the device report as green instead of red. Yet I'd rather not disable the "Device is down" condition but report as "down but not in error."
What problems is the product solving and how is that benefiting you?
Improving response to issues: We now receive condition alerts more quickly and reliably than with our high-priced server monitoring service, enabling us to more quickly address issues.
Improving Windows Update management: We no longer devote a resource to WIndows Updates.
Reducing costs: The overall cost of NinjaRMM is competitive to comparable solutions, and is far cheaper than the expensive monitoring service we're trying to get out from underneath.
Extend reach of support: Since NinjaRMM is cloud-based, our IT staff can now provide remote support to in-house or remote users.
Improving Windows Update management: We no longer devote a resource to WIndows Updates.
Reducing costs: The overall cost of NinjaRMM is competitive to comparable solutions, and is far cheaper than the expensive monitoring service we're trying to get out from underneath.
Extend reach of support: Since NinjaRMM is cloud-based, our IT staff can now provide remote support to in-house or remote users.
Recommendations to others considering the product:
Give the competition a look, and try out the demos. In the end, NinjaRMM may not be the cheapest, but they provide a solid set of features, and they are constantly improving.
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