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Best Decision we Made
What do you like best about the product?
the access to detailed guides and resources and quick customer support when I have questions. easy to use and monitor for a one man team, easy implementation from the very start of our service. I frequently use the software from my phone without issue, making it the ideal system for someone that is mostly remote. it has many features that I make use of as a single technician and I have found easy integration such as sso with google workspace very easy.
What do you dislike about the product?
nothing, I love it. it has served our organization well so far.
What problems is the product solving and how is that benefiting you?
new device set up is easier, management is very hands-off, saving lots of money vs. using MSP
Recommendations to others considering the product:
Try it out, the trial runs for a long time and the support is excellent. You have both hands-on and hands-off support through your sales person and the Ninja Dojo (their wiki) which is just bursting at the seams with information.
Formula Ninja
What do you like best about the product?
What’s the formula for rapid uptake of an RMM ? A clean simple and intuitive interface, easy to navigate to help train team members and get them up to speed to maximise the benefits of the product sooner rather than later.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
Onboarding was easy and the Ninja support team is responsive and on hand to help with any issues.
Automated patching and scripting have transformed our estate to current software providing consistency and heightening our security stance to our users.
What do you dislike about the product?
Still so much to learn, there’s plenty under the hood to leverage the full benefit, it feels like we are still scratching the surface.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
More 3rd party software patching would be handy, we’ve managed to get this under control with easy-to-use filters and scripts as an alternative.
What problems is the product solving and how is that benefiting you?
With a significant proportion of our workforce remote, we require a SaaS tool that is easy to manage, robust and allows us to fix the computers remotely without disrupting our end users, Ninja fits the bill!
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Compliance and security have been vastly improved, we can easily identify old software and run scripts to remediate it.
Ninja is easy to implement and use. The remote options are quick to connect and intuitive to use.
What do you like best about the product?
I like that you can remote to an endpoint, without the need for any user interaction. This makes support quick and easy when the end-user is available or not available and their computer is.
What do you dislike about the product?
At this point, I don't have any complaints about NinjaOne. I've only been using it for a month, but it has already proven to be quick in alerting me whenever there is an issue with an endpoint.
What problems is the product solving and how is that benefiting you?
I can replace RemotePC for all of our endpoints with NinjaOne for remote access and I get a lot more valuable tools for troubleshooting and providing support to our end users.
Very Impressed with the platform
What do you like best about the product?
The insight i get from the devices through Ninjaone for me is priceless, the automation is great too.
What do you dislike about the product?
I wouldn't use the word dislike, the ticketing system can be re-enforced with more features
What problems is the product solving and how is that benefiting you?
With activity monitor i can troubleshoot more effectively, the remote tools are a lifesaver, i can run processes without interrupting the user.
Recommendations to others considering the product:
The ticketing module can improve (record date and time, assign multiples technician to a ticket, edit past comments), Reports can be more modular, for example i need to be able to report all tickets activities (comments, notes, etc.) to the client. A report of hardware activity from past time would be great (if a server alert disk is almost full, a report with disk activity from 7 days can let me know if the disk was getting full by increment or someone dump a ton of data at once, same with network, memory and CPU).
NinjaOne RMM is the best managed solution
What do you like best about the product?
The ability to see everything I need to provide excellent support for my clients in one dashboard
What do you dislike about the product?
I don't really have any dislikes with NinjaOne as it has fulfilled all my needs.
What problems is the product solving and how is that benefiting you?
The ability to track issues with my clients information systems is a great benefit. The ticketing system is a great feature.
Management Made Easy
What do you like best about the product?
Easy to use and set up. I didn't feel like I needed another degree to set up the system. Support has been fantastic as well. I appreciate my sales rep reaching out to me as well and checking in on how it is going and offering suggestions to better utilize the capabilities.
What do you dislike about the product?
Not much to say when it comes to dislikes.
What problems is the product solving and how is that benefiting you?
Single pane view into my environment, allowing us to be more proactive in our support approach.
Easy setup and Excellent Customer Service
What do you like best about the product?
I love the ability to have all features built into one solution.
What do you dislike about the product?
I wish there could be some KPIs. Monitoring when tickets come in would be nice in the app
What problems is the product solving and how is that benefiting you?
I haven't had any problems thus far being a new business
Amazing tool
What do you like best about the product?
Integrated ticketing system, very simple but effective. Useful scripting engine
What do you dislike about the product?
UI not very user friendly, noticeable learning curve
What problems is the product solving and how is that benefiting you?
Centralized dashbord for networks without domain controller
Best Rmm
What do you like best about the product?
Solution all in one easy to setup ! Strong product
What do you dislike about the product?
Bitdefender intégration ! Monitoring phone
What problems is the product solving and how is that benefiting you?
Stop windows 11 update !
Correct drivers devices
Save, backup and restore
Correct drivers devices
Save, backup and restore
Recommendations to others considering the product:
Ninja help me very much
It just works.
What do you like best about the product?
NinjaOne just works. Easy to find your way around, no unnecessary clutter or extra "features" you'll never use. Having used several other RMM platforms, I can definitely say NinjaOne is the easiest to understand and operate -- especially for new staff to learn.
What do you dislike about the product?
NinjaOne documentation could be improved and easier to find, but support is always available if you don't know how to do something. The product is always in development -- which is a good thing, but it can mean things move on occasion or there's a new menu you're not accustomed to.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it so easy to support our remote clients. We almost never need to make a site visit because NinjaOne is so powerful. From scheduled and ad-hoc scripting to real-time PowerShell, Command line, file explorer, registry and other tools, we rarely even need to remote into a machine.
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