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Outstanding, from start to finish!
What do you like best about the product?
Support is always helpful and available.
What do you dislike about the product?
Some things still feel like they're in beta.
What problems is the product solving and how is that benefiting you?
Consolidation of IT toolsets. All in one overview of the environment.
Great RMM platform - perfect for our needs
What do you like best about the product?
Fast and easy to use, we've already found improvements in how we provide service using Ninja over other RMM solutions.
What do you dislike about the product?
The interface can be a bit confusing to use.
What problems is the product solving and how is that benefiting you?
Better insight into customer devices.
Great support and service.
What do you like best about the product?
From our first enquiry to onboarding with Ninja was amazing. The support and service we have received has helped us roll out the RMM tool with our customers.
We looked at various options and Ninja was the first to assist and always ready to help improve the software support.
Excited about the difference it is going to make within our organization.
We looked at various options and Ninja was the first to assist and always ready to help improve the software support.
Excited about the difference it is going to make within our organization.
What do you dislike about the product?
Nothing we can think of at the moment. We are still early in the deployment stage.
What problems is the product solving and how is that benefiting you?
Monitoring has helped us deliver on our SLA agreements with customers.
Recommendations to others considering the product:
Trial and information you get from Ninja is very helpful.
It is very easy to use. Even for a person who doesn't have a lot of experience.
What do you like best about the product?
Windows patching and 3rd party patching works like a charm. The overview is clear. It's easy to find the things you want to do and easy to use, even for someone who doesn't have a lot of experience. Also, the reports look very nice and can't directly be sent to the customers.
What do you dislike about the product?
The Dashboard is a standard dashboard. It would be nice if this would be adjustable or you could create your own dashboard so that you can fine-tune it to your needs.
What problems is the product solving and how is that benefiting you?
NinjaOne fixed for us the patching. It's easier to keep everything up to date and it saves us a lot of time so they can work on other things.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Monitoring also approved we get the rights messages and not a lot of items that need no action.
Recommendations to others considering the product:
Check beforehand what you are looking for and let them show you how it works within ninja.
Awesome product, it helps us a lot on managing remote laptops
What do you like best about the product?
Having to monitor and manage your devices remotely
What do you dislike about the product?
None so far, every feature on our subscription are very useful
What problems is the product solving and how is that benefiting you?
Proactively monitor and inform users of problems/issues before they even discovered it
Recommendations to others considering the product:
It is an awesome product to use if you are managing devices remotely, I highly recommend this.
Informatively detailed and streamlined
What do you like best about the product?
The ability to remotely manage computers and networks from a laptop to mobile device. As well as domain controller manageability.
What do you dislike about the product?
The ninja cannot troubleshoot devices itself and GUI of data transfer agent
What problems is the product solving and how is that benefiting you?
It solves the need to physically be present to troubleshoot the computer. I am able to work out of hte office if neccessary.
Recommendations to others considering the product:
I would recommend going through the tutorial multiple times for the most productive approach in use
NinjaRMM - How Vendor Interactions SHOULD Be.
What do you like best about the product?
SG and his team made this interaction quick, painless and above all else, informative. I couldn't be more impressed.
What do you dislike about the product?
At this point? Not a thing. So far it serves all of our needs. We are incredibly satisfied.
What problems is the product solving and how is that benefiting you?
Moving away from Datto (Kaseya) as quickly and effectively as possible. After working with Datto/Autotask for the past 3 years, it's also apparent that this is a superior product.
Recommendations to others considering the product:
I would highly, highly recommend Ninja. Thank you so much to SG and the team.
NinjaOne as Updating Hero for our Endpoints/Servers
What do you like best about the product?
The range of options that you have for managing and updating endpoints.
What do you dislike about the product?
we sometimes struggle with some details we miss about updates or 3rd party updates. Why it didn't install or update.
What problems is the product solving and how is that benefiting you?
We are a worldwide organization and NinjaOne has helped us enormously with updating our endpoints and updating 3rd party software.
We don't need to contact our end users anymore for updating their systems and software.
We don't need to contact our end users anymore for updating their systems and software.
Ninja One
What do you like best about the product?
Knowledgable staff
All in One pane of glass
All in One pane of glass
What do you dislike about the product?
Patch Management is a bit vague on failures
What problems is the product solving and how is that benefiting you?
Combining multiple products into 1 pane of glass
Excellent endpoint remote management service.
What do you like best about the product?
Being able to create, run, condition and schedule scripts on my computers, wherever they are in the world is wonderful.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
Getting organization and individual computer status (and basic info) at a glance is very comforting.
What do you dislike about the product?
The reporting can gain some more customization, as the built-in reports gather the info I already have in the UI. The reports are good but definitely can improve.
What problems is the product solving and how is that benefiting you?
With all end-users working remotely now (we even gave them their desktop computers to take with them) and continuously refreshing hardware to laptops (instead of desktops), having NinjaOne has been a HUGE improvement in our infrastructure management capabilities.
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