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3,165 reviews
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Fantastic system that is constantly improving - support answers the phone quickly!
What do you like best about the product?
Ninja runs scripts and jobs quickly and reports their status reliably. Its continously improvied and fast.
What do you dislike about the product?
Some polish on things like their backup product would be nice, and further integrations.
What problems is the product solving and how is that benefiting you?
Being able to run command lines and other remote tools without disturbing the client is invaluable.
Having a responsive set of tools and automations that run right away when requested.
Looking forward to upcoming MDM support as well.
Having a responsive set of tools and automations that run right away when requested.
Looking forward to upcoming MDM support as well.
User Friendly and Full of Features with Great Support
What do you like best about the product?
NinjaOne has great support and is full of features to protect our organization.
What do you dislike about the product?
The only downside is the learning curve as a non IT user, however, NinjaOne support is great and very responsive and the documentation is good.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage our endpoints, and implement Endpoint Security, while protecting our environment and helping us to maintain an inventory of connected devices.
Great so far!
What do you like best about the product?
The software is great. No issues there. Does exactly what you expect of it and is very intuitive to navigate and constantly being improved (with good notice of updates/availability). Everyone I've talked with in the company has done an outstanding job with customer service too!
What do you dislike about the product?
Honestly, can't think of anything. There are some features/integrations that I would like to see but their roadmap shows it's already on the way!
What problems is the product solving and how is that benefiting you?
I needed a secure, reliable to way to manage my clients workstations. NinjaOne does that and way more to include helping with automatic backups and ticketing.
Amazing tool, easy to use, quick to learn
What do you like best about the product?
We have been using another RMM for two years without being able to handle some basic functions well. Then we tried Ninja.
Ninja is easy to use, with a low learning curve and solves important problems smoothly.
Excellent patch management and simple script creation. High availability of information in the Dojo user community.
Excellent mobile application.
Last but most important, unlimited technical support included, even for learning, even in our language. This is priceless.
Ninja is easy to use, with a low learning curve and solves important problems smoothly.
Excellent patch management and simple script creation. High availability of information in the Dojo user community.
Excellent mobile application.
Last but most important, unlimited technical support included, even for learning, even in our language. This is priceless.
What do you dislike about the product?
Ticket management is still young and for the moment we continue to use another product.
The price of the Pro version with Teamviewer / Splashtop included is too high for a very small company like ours with only two technicians.
The price of the Pro version with Teamviewer / Splashtop included is too high for a very small company like ours with only two technicians.
What problems is the product solving and how is that benefiting you?
OS e software patch management, automation of repetitive operations and management of the health of the IT park.
A lot of time saved and increased confidence of our customers with predictive diagnoses
A lot of time saved and increased confidence of our customers with predictive diagnoses
Easy to set up and roll out. Understandable interface. Good customisation options.
What do you like best about the product?
NinjaOne already offers many useful settings out-of-the-box by default.
As soon as a client or server has been deployed, you can enjoy the benefits directly.
With other providers, you first have to configure in a complicated way how the software should behave.
As soon as a client or server has been deployed, you can enjoy the benefits directly.
With other providers, you first have to configure in a complicated way how the software should behave.
What do you dislike about the product?
Unfortunately, there are currently not many integrated PowerShell scripts in the library.
With the past updates, some were added little by little.
It would be nice to see NinjaOne provide several points of best practice in the area of guidelines in general and also just in the libraries.
With the past updates, some were added little by little.
It would be nice to see NinjaOne provide several points of best practice in the area of guidelines in general and also just in the libraries.
What problems is the product solving and how is that benefiting you?
It does the patching of the Windows OS and third-party applications for me. This leaves me more time to concentrate on my essential tasks.
In addition, it is also possible to communicate the benefits to management via reporting.
In addition, it is also possible to communicate the benefits to management via reporting.
NinjaOne
What do you like best about the product?
Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues like Ninja.
What do you dislike about the product?
Nothing, Ninja dev have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.
What problems is the product solving and how is that benefiting you?
Ninja is helping me resolve my clients' IT issues quickly and with minimal disruption. Since introducing it to our clients we have reduced the number of support tickets by fixing a lot of common issues automatically.
The best tool in our stack - RMM is incredible and with the ticketing system it's next level
What do you like best about the product?
I think the most useful part for us at this point is the level of automation we use. Standard tasks like any RMM are a breeze but once we began automating those tasks and logging them with the ticketing system we are now identifying, resolving, and documenting issues without a single touch from our technicians.
What do you dislike about the product?
Some features are still young so while development is both quick and very well-scoped we find some elements we want to use are taking time to mature. It is a good complaint to make considering development is driven by customer requests so we find features are coming quickly and we are a little impatient about getting our hands on them!
What problems is the product solving and how is that benefiting you?
Ninja One solves a huge amount of issues for us, previous RMM solutions offered similar features but they took a lot more configuration and testing to confirm if solutions were working as intended. Ninja One has their RMM package working so well we rarely need to test anything, simply finding an issue we would like to automate and using the built-in tools and scripts solves the vast majority of our problems, for those without built-in solutions we have been able to rely on a great community to provide us with creative thinking which addresses any common problems we have faced.
Good Cloud-based application management and patching
What do you like best about the product?
The ability to remotely patch and manage devices
What do you dislike about the product?
It feels like it needs a little more polish. It could be further developed to allow for more intricate controls.
What problems is the product solving and how is that benefiting you?
We had so many remote workers and our prior solutions to patch and manage devices and applications wasn't cutting it.
Great Support Tool
What do you like best about the product?
Everything you need is in all one place. It's very easy to use.
What do you dislike about the product?
It is not more widely used and should be a standard
What problems is the product solving and how is that benefiting you?
Connecting and supporting laptops in a customer's environment.
Very stable and user friendly
What do you like best about the product?
the UI simplicity and os patching that works very well
What do you dislike about the product?
lack of some advanced reporting capabilities and limited 3rd party software management
What problems is the product solving and how is that benefiting you?
Increased management capabilities and reduced loss of time
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