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NinjaOne Review
What do you like best about the product?
The ability to simply drag and drop a file to the remote computer. The ability to copy paste a password from one site into the remote machine.
What do you dislike about the product?
No option to save a password for ease of access to remote in.
What problems is the product solving and how is that benefiting you?
The ability to log into a user's machine with or without the user having to do anything.
It helps me keep track of everything.
What do you like best about the product?
I like how in-depth the tracking abilities are, seeing what devices are running and how they are doing. It is easy to see what I need to see and keep up with things on a day-to-day basis.
What do you dislike about the product?
It is intimidating to dig into everything, for someone new, because at first glance it seems simple but obviously in order to fully utilize the system you have to dig a little deeper.
What problems is the product solving and how is that benefiting you?
The ability to see computers and how often they are used, as well as who is using them, really solves the issue of remotely managing multiple devices.
Great RMM solution! We use it as a daily tool.
What do you like best about the product?
We use the software as a tool for our MSP customers. This results in almost daily touchpoints. In principle, we are very satisfied with the dashboard, which is clearly designed. Much of it is self-explanatory or can be figured out by experimenting. However, through introductory coaching, almost every question can be quickly clarified or answered later. The patch management has been working very satisfactorily after the latest updates. We haven't used the automated scripts much yet, despite having been using them for a while, but there are plenty of possibilities and a lot can be integrated here. The reporting function is definitely useful. The integrated remote maintenance tool Splashtop is practical, even though we historically use a different solution for this.
What do you dislike about the product?
The mobile app still has room for improvement in terms of remote management of devices. However, this is not yet very relevant for us at the moment. We would like to see a broader integration of third-party libraries.
What problems is the product solving and how is that benefiting you?
Ninjaone helps us with centralized endpoint management, allowing the health status of endpoints to be monitored across customers.
NinjaOne is a great service that makes helping our clients quick and easy.
What do you like best about the product?
It is very straightforward to use as well as setting it up for new users. With how often I use it, being able to use it with little to no issues is nice.
What do you dislike about the product?
I wish there were more features when actually remoted onto a client's device. There is enough to get by but I feel like there are more possible items that could be included like differentiating between when a client is using the cursor versus another user using it.
What problems is the product solving and how is that benefiting you?
Being able to remotely access client computers to perform tech support.
NinjaOne is your one stop shop for Managing assets for a single company or MSP
What do you like best about the product?
Ease of use with all the tools and finding information about assets.
What do you dislike about the product?
Some of the alerting features i wish could be tailored further for example low disk space alerts we cannot modify which disk or partitions to look for.
What problems is the product solving and how is that benefiting you?
It solves our RMM need to manage between all our clients
Review for NinjaOne
What do you like best about the product?
I enjoy the functionality it brings. The interface is easy to work with as well as the information about the devices that it pulls and shows inside the tenant. It is easy to set up end users on as well as assigning them devices to remote into.
What do you dislike about the product?
I do not like the time it takes for NinjaOne to assist with getting a support ticket fixed on the NinjaOne side. For instance, deleting a tenant that if an end user creates on instead of getting an invitation.
What problems is the product solving and how is that benefiting you?
Various forms of computer and server issues. I am able to remote in and get the issue resolved quickly without having to jump through a lot of hoops getting remoted into the computer.
Effectively consistant
What do you like best about the product?
In my experience, it has provided the best experience for all the data I need for a device to be located in one place. I can push programs and systems and consistently rely on it.
What do you dislike about the product?
It could use a bit more organization, but that is not always the case.
What problems is the product solving and how is that benefiting you?
It provides a one-stop solution to admin passwords, remoting software and all the specs of a computer.
We use NinjaOne RMM to manage my clients' PCs and help desk tickets.
What do you like best about the product?
Complete package that has modules that work well together. I really like the integration with BitDefender Gravity Zone. Training is good to get a fast start. I am a one man consultancy and NinjaOne helps me stay ahead issues while keeping my clients machines working better than well. I believe that NinjaOne has helped them stretch the life span of their Win 10 machines with regular maintenance. Support is easy to request and the techs have been very for me.
What do you dislike about the product?
I don't really have time to be a guru of their entire system, so its taking me longer than I normally would, but it gets better after each training.
What problems is the product solving and how is that benefiting you?
My clients are frugal and still have a lot of Win 10. They are all very happy about the performance of their PCs, they saw an uptick weekly for the over the first month. Occasionally I have to kick off a maintenance task and clear drive space, remotely kill services that spike and setoff alerts. My income surely went up after NinjaOne was installed.
Great Remote Support, Fantastixc 365 backups, great options, backuo side is lacking
What do you like best about the product?
The best thing about it is the ease of use and the easy understanding of the program both user and tech side.
What do you dislike about the product?
We have had a very large amount of NinjaOne Backup Failures
What problems is the product solving and how is that benefiting you?
They are constantly improving there platform which is a huge benefit and isn't always the case with competitors,
Clean and easy to find pertinent info once you understand how it's laid out
What do you like best about the product?
Easy to frequently use, has a functional layout
What do you dislike about the product?
Can be difficult to sort assets correctly, particularly if you have companies that have similar names.
What problems is the product solving and how is that benefiting you?
Has a lot of integration support, easy to send WoL commands quickly and integrates well into HaloPSA
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