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A powerful tool for the job
What do you like best about the product?
Ease of use, powerful tools, simple implementations, security features, 3rd party integrations, etc
What do you dislike about the product?
I would say my biggest complaints are how NinjaOne, albeit rarely, can be sluggish/slow to respond and the lack of ability to manage Mac devices as well as Windows.
What problems is the product solving and how is that benefiting you?
We use the RMM features to manage fleets of devices as a MSP.
Why Ninja is The Best RMM Tool
What do you like best about the product?
The functions, features, scripting, layout, granular access.
What do you dislike about the product?
"Unknown error has occurred " when trying to remote in.
What problems is the product solving and how is that benefiting you?
Ninja One is consistently adding new patches and features that benefit workflows from an MSP standpoint.
Excellent service
What do you like best about the product?
I love the ease of use for this RMM and the ability to manage all of my client devices without fail.
What do you dislike about the product?
My biggest issue with NinjaOne is that sometimes we can have issues with some of the automated tasks.
What problems is the product solving and how is that benefiting you?
The best problem that NinjaOne is solving is the RMM and MDM features.
A great easy to user and user friendly experience for IT teams and end users.
What do you like best about the product?
Everything you are looking for is very easy to find. The platform as a whole is very user friendly and easy to configure for deployment. Creating automation and using automations, even seeing what automations or tasks are running is great.
What do you dislike about the product?
This is a hard field to fill but there has always been one thing I've always wished was part of Ninja. Email notifications for when automations complete. Ideally this can be configured for specific automations and disable on others.
What problems is the product solving and how is that benefiting you?
Ninja makes connecting with clients easy which expedites resolving any issues users may be having.
New Exciting Product Vendor for our organization!
What do you like best about the product?
The intuitive dashboard makes for easy navigation. This product is upping our cyber security as well as allowing for better remote management and we welcome it with open arms. Implementation was not tedious and allowed for easy deployment for staff. This product has also seamlessly integrated with our current O365 environment.
What do you dislike about the product?
So far, we do not have any complaints or dislikes for NinjaOne.
What problems is the product solving and how is that benefiting you?
What used to be handled manually, is now being automated providing patch management. This has also allowed for some great remote monitoring solutions!
Great Software!
What do you like best about the product?
Having all of the assets in one spot. Its easy to find computers in the system and run maintenance if needed.
What do you dislike about the product?
I wish there was a more comprehensive inventory aspect to it. It would be nice to assign users rather than just having the last logged-in user. Also, having a paper trail that allows us to see where the device has been, who checked it out, etc., would be helpful. Right now, we are looking at getting another piece of software to help us handle this, but it would be nice if it were built into Ninja.
What problems is the product solving and how is that benefiting you?
Device Managment.
Ninja One Review - Stambaughness Tech Solutions
What do you like best about the product?
The UI is super easy to navigate. All the options are well-placed and work effectively. Unlike ConnectWise Automate, NinjaOne does not lag whatsoever. There are many other details that I like for example:
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
1 . How easy it is to manage and restore from Backups within Ninja
2. The bitlocker key recovery is so easy
3. You can see the host server for a VM on the main page
4. The activity logs are easy to read without going into too many options
5. option to add some devices to your favourites
6. It is easy to implement it on a new device, although I am not a part of that team but so far I have not seen any issues
7. had to reach out to Customer support only once and it went smoothly
8. We use it everyday for 8-9 hours and I almost never complain moving away from our old RMM tool because how well it have been integrated into our daily use
What do you dislike about the product?
1. The chat function is not so great and can be improved. I'd like to chat with the user before connecting to their computer/ laptop.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
2. Many times I am just not able to connect to a machine and keep getting an error message. So I have to ask the user to restart their computer and then I am able to connect. No pattern here, it just keeps happening randomly.
3. I want to be able to download multiple folders from backups at the same time, instead of going one-by-one.
What problems is the product solving and how is that benefiting you?
Light-weight web interface, easy UI. Easy to access backup integration and restore. You don't need a high end laptop to be able to use ninjaOne as a user
Has made my life as an administrator significantly easier.
What do you like best about the product?
Secure remote access - encrypted connections for remote maintenance. Comprehensive device monitoring - real-time monitoring and notifications. Automation of repetitive tasks - support for scripts (PowerShell, Shell,).
What do you dislike about the product?
Everything is easy to understand and clear.
What problems is the product solving and how is that benefiting you?
Driving updates is clear.
NinjaRMM
What do you like best about the product?
I like how you can get a snapshot of all the particulars about a PC as far as the Windows version and most everyting else about the system
What do you dislike about the product?
I do not like that it does not save my Widget settings, I have to change them each time i login
What problems is the product solving and how is that benefiting you?
Ease of remote connectivity
overall, great tool
What do you like best about the product?
Generally well thought out GUI. Lot's of information that easy to access quickly.
What do you dislike about the product?
Some items are not necessarily intuitively placed and/or may require more clicks than necessary or don't require the number of clicks expected based on the behavior of other menus.
What problems is the product solving and how is that benefiting you?
using for remote management
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