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3,165 reviews
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Flexible and powerful product with continued enhancements and features.
What do you like best about the product?
Ease of use and power. We are really finding that NinjaRMM delivers great information helping us keep our customers safe and efficient.
What do you dislike about the product?
Some of the NinjaRMM integrations were oversold and under delivered. I know that its tough with third party integrations, but I feel like the transparency on how these integrated systems function would have led to better decision making and planning, especially during deployment.
What problems is the product solving and how is that benefiting you?
Better monitoring and alerting, better asset reporting, overall better efficiency.
Ninja's service and performance has surpassed my expectations.
What do you like best about the product?
The support provided is exceptional. It is easy to use and deploy.
What do you dislike about the product?
This is very minute but I wish the chat feature had a bubble or notification os user typing.
What problems is the product solving and how is that benefiting you?
Updating and patching endpoints and servers. The ability to have technicians and end users. We are able to give technical client users access to their machines.
NinjaOne is bang for the buck
What do you like best about the product?
It is so easy to use. The Dojo is very helpful.I am looking forward to their backup merger with DropSuite soon.
What do you dislike about the product?
Not too much. Reporting could be better.
What problems is the product solving and how is that benefiting you?
There are many problems it solves. Patch management is the biggest problem solber
Great product made even better by a fantastic support and management team.
What do you like best about the product?
Customer service and management are amazing. Patching is great. Remote control is getting very, very good.
What do you dislike about the product?
MDM product is still lacking robust features, but isn't terrible.
What problems is the product solving and how is that benefiting you?
Ease of RMM management and patching.
Solid Product
What do you like best about the product?
NinjaOne is intuitive to use and very powerful. The interface is well designed and the agent does what's it's supposed to do. The remote connect works extremely well and connects up shortly after it reboots.
What do you dislike about the product?
Support is lacking. No phone support for urgent issues. You have to open a ticket via email and setup a call if needed. It can take time for it to happen. No ticketing portal to see past tickets or open tickets.
What problems is the product solving and how is that benefiting you?
We use NinjaOne for remote monitoring and management. The biggest problem it's solving is patch management. It does a fairly good job with Windows and 3rd party patching.
Great and functional
What do you like best about the product?
The ease of the dashboard and the simplicity of tools
What do you dislike about the product?
Backup team could use a bit more support on the weekends.
What problems is the product solving and how is that benefiting you?
Patch management it has solved and everything is automated, and backups i can trust as well as good rmm tools used daily.
Facilitate team management and day-to-day support tasks
What do you like best about the product?
Quite more intuitive than other similar applications
What do you dislike about the product?
That it doesn't notify when a connector stops working. That there are applications and processes, such as IP changes, that cannot be done in the background.
What problems is the product solving and how is that benefiting you?
I would need a license management panel for a faster request, everything that we go through a partner.
Greta product
What do you like best about the product?
Real time monitoring with automated patching, and emote access to end points and MDM.
What do you dislike about the product?
more expensive than alternatives, but it worth!
What problems is the product solving and how is that benefiting you?
provides a unified platform for managing and monitoring IT environments, including remote monitoring, management, patching, backup, and automation on endpoints, servers, printers and network equipment.
After one month using NinjaOne, i asked myself "why did I wait so long to try it?"
What do you like best about the product?
Honestly there is * a lot* to like about NinjaOne. We originally signed on to find an alternative to Teamviewer, but were blown away by all the additional features. There isn't a day that goes by that we don't us e multiple features. Our customer service rep and tech support have exceeded expectations... They made onboarding very easy. Everything, that's what I like best.
What do you dislike about the product?
We're still having issues consistently using Ninja Backup....but that's partly on us.
What problems is the product solving and how is that benefiting you?
Ninja Remote has greatly enhanced our ability to quickly resolve client issues.
Ninja is a great software to use for remote management
What do you like best about the product?
Finding and accessing device information is very easy and simple to manage
What do you dislike about the product?
Updates to the layout to Ninja make it difficult to navigate to where I need to go and I sometimes need to take time and learn where everything is.
What problems is the product solving and how is that benefiting you?
It handles a majority of the device care and backups that allows me to focus on more pressing computer concerns
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