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Energetic support
What do you like best about the product?
Communication is always quick and help is provided, problems can usually be solved.
What do you dislike about the product?
One gets a bit of the feeling that the assigned support agent is sometimes at a loss, but since the tool is complex and the functions are diverse, that is understandable.
What problems is the product solving and how is that benefiting you?
Since we primarily used the tool for ticketing, the problems were mainly there as well.
best software eu west
What do you like best about the product?
ninja is just awesome. Clear and understandable, few bugs, and if there are any, you have very good support.
What do you dislike about the product?
sometimes ninja remote still has problems.
What problems is the product solving and how is that benefiting you?
Many problems can be directly recognized even without remote maintenance, for example, hard drive problems.
Great Tool
What do you like best about the product?
Reports are very good, easy to export and share
What do you dislike about the product?
Sometimes getting stuck and exporting of reports takes time
What problems is the product solving and how is that benefiting you?
Easy connection to users remotely
Customer centric reports
Customer centric reports
Rock Solid RMM Solution
What do you like best about the product?
I love NinjaOne's reliability, I use it pretty much every day, and it's up 100% of the time. I also love how the automation tools make it a breeze to automate maintenance tasks without having to jump into that specific endpoint and schedule a task or write a script. It's easy to integrate with new clients, just one installation on each system and you're off to the races!
What do you dislike about the product?
My only complaint is Ninja Remote lacking a Linux application
What problems is the product solving and how is that benefiting you?
NinjaOne has been an excellent solution for endpoint management and monitoring, especially the dashboard which serves as a single pane of glass overview for all of our clients
Ninja Only Service
What do you like best about the product?
Ease of use and and ease of integration.
What do you dislike about the product?
I do not have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
The ease on managing makes things easier to monitor and address.
Efficient, fast and intuitive RMM platform with great patching and scripting tools
What do you like best about the product?
NinjaOne is by far one of the easiest RMM platforms to get started with, and the UI is both fast and intuitive. It feels modern and responsive compared to many of the competitors. The scripting functionality is powerful and flexible, and the patch management is among the best we've tested as it gives us great visibility and reliable results. The platform overalll saves us time and helps us stay proactive in our client environments.
What do you dislike about the product?
While the core platform is great, some more advanced features (like software deployment or third-party patching) still feel a bit limited. We'd also love to see better integration with maybe native management of Microsoft 365 or reporting options for non-technical stakeholders. That said, the support and development pace are strong.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us manage and monitor our entire client fleet from a single pane of glass.
Excellent RMM Software
What do you like best about the product?
Dashboard is clear, patching made easy!!
What do you dislike about the product?
Would like ability to set which update ring
What problems is the product solving and how is that benefiting you?
Ease of patching a small fleet of devices.
Automation of tasks
remote powershell made easy
Automation of tasks
remote powershell made easy
Intuitive and User friendly
What do you like best about the product?
Very easy to follow, you can set up automated alerts, push patching and automate tasks
What do you dislike about the product?
I would like to see better support for the remote service
What problems is the product solving and how is that benefiting you?
We need enroll many devices and it can be time consuming but ninja makes it easy to install one agent and have the machine deployed very fast.
NinjaOne Review
What do you like best about the product?
NinjaOne has been a game-changer for our IT operations at Innovative Computers. We primarily use it for RMM, endpoint management, patching, and MDM, and it’s streamlined our workflows significantly. The platform’s intuitive interface makes it easy to monitor and manage devices across multiple clients, with real-time alerts that help us stay proactive. Patching is seamless, keeping systems secure and up to date without manual headaches. The MDM features have been solid for managing mobile devices, ensuring compliance and security.
The reporting tools are robust, allowing us to generate detailed insights for clients, which has improved our service delivery. Integration with tools like QuickBooks and vTiger has been a big plus for automating asset tracking and billing processes. The only area for improvement would be more advanced customization options for the dashboard to tailor it further to our specific needs.
Overall, NinjaOne’s reliability and ease of use make it a top choice for MSPs looking to scale efficiently. Highly recommend it for IT teams needing a comprehensive, user-friendly RMM solution.
The reporting tools are robust, allowing us to generate detailed insights for clients, which has improved our service delivery. Integration with tools like QuickBooks and vTiger has been a big plus for automating asset tracking and billing processes. The only area for improvement would be more advanced customization options for the dashboard to tailor it further to our specific needs.
Overall, NinjaOne’s reliability and ease of use make it a top choice for MSPs looking to scale efficiently. Highly recommend it for IT teams needing a comprehensive, user-friendly RMM solution.
What do you dislike about the product?
There is little to dislike about NinjaOne, in fact I have zero complaints. Anything it can't do today, they are working on developing it for tomorrow and listen to their customers requests to add new features.
What problems is the product solving and how is that benefiting you?
NinjaOne solves several key IT management challenges for us at Innovative Computers. It streamlines remote monitoring and management (RMM), allowing us to oversee multiple client networks from a single, intuitive platform, reducing response times and improving efficiency. Its endpoint management simplifies device oversight, ensuring we can track and secure all endpoints effortlessly. The patching feature automates updates across systems, minimizing vulnerabilities and saving us hours of manual work. Additionally, MDM capabilities ensure mobile devices are compliant and secure, which is critical for our clients with remote workforces.
NinjaOne is great, would reccomend
What do you like best about the product?
The live data you can get from each device.
The customizability to run scripts.
The ticketing system
The customizability to run scripts.
The ticketing system
What do you dislike about the product?
No dark mode yet also would like more customizable features in ticket portal
What problems is the product solving and how is that benefiting you?
We can manage all our devices, run scripts and patch them all easily
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