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Convenient Remote Control, But Needs Easier Access for Unmanaged Devices
What do you like best about the product?
The ability to perform updates and remote control using the same application.
What do you dislike about the product?
I cannot send a link to an end user to allow me to remote into a machine that doesn't have our Ninja software installed.
What problems is the product solving and how is that benefiting you?
Allows us to manage our I.T. assets with a very small team.
Outstanding Support and Usability, But Ticketing could use improvement
What do you like best about the product?
The customer support provided through NinjaOne has been incredible! The hands on training and onboarding process was incredibly smooth. The UI is clean and very user friendly as well. I have been thoroughly impressed with the product in the 6 or so months we have been using it.
What do you dislike about the product?
The ticketing system that is included with the product is pretty bare bones. It would be very useful to have a fully functional ticketing system built into the product that could replace our existing product.
What problems is the product solving and how is that benefiting you?
Prior to implementing NinjaOne we struggled to maintain a stable and consistent tool for remote support and endpoint management. Our previous solution would consistently cease to function which required us to obtain a secondary option. NinjaOne was to this point solved this issue for us.
Excellent Support and Reliability, Though UI Can Be Confusing
What do you like best about the product?
Everything works very well. and if something doesn't, support is easy and fast and always helpful.
What do you dislike about the product?
The UI can be a little confusing sometimes, and things can sometimes be in a strange spot
What problems is the product solving and how is that benefiting you?
The automation from ninjaone has saved us days worth or work already
Ninja One is easy to learn
What do you like best about the product?
The ease of use. Ninja one was very easy to learn my way around.
What do you dislike about the product?
I have not found any downsides to Ninja One.
What problems is the product solving and how is that benefiting you?
We are in the process of moving our server backups to Ninja One to replace a system that is failing.
Intuitive Interface and Robust Features, arguably one of the best RMM solution out there.
What do you like best about the product?
The interface is highly intuitive, making it easy to use. Installation was a breeze. I appreciate that my organizations are kept separate, as this organization really helps with navigating the site. Additionally, the RMM features are quite robust. The integrated splashtop plugin works flawlessly, allowing for remote control as well as file transfer features. The remote command prompt, registry editor, and services interface are extremely beneficial. Patching works very well, giving me control over how and when to push updates and reboot. Backup features are well thought out and implemented. The Ninha team always has my back if I need assistance. This has become a critical part of my daily processes.
What do you dislike about the product?
There are a couple places where batch rebooting would be beneficial.
What problems is the product solving and how is that benefiting you?
Primarily staying on top of patch manangement without needing to be onsite or connect ot individual machines.
Effortless Client Management and Automated Patch Solutions
What do you like best about the product?
NinjaOne simplifies the process of managing client infrastructure. It streamlines patch management through automation, highlights any issues that arise across endpoints, and assists us in addressing any deviations from our established standards.
What do you dislike about the product?
Although a few minor features are still missing, NinjaOne is consistently enhancing its product by listening to customer feedback.
What problems is the product solving and how is that benefiting you?
We use this tool to manage endpoints for various customers, locations, and ecosystems. It also helps me handle tickets and respond to customer queries efficiently.
Custom Scripts and Automations Boost Productivity, Minor Bugs Need Attention
What do you like best about the product?
The ability to quickly build custom scripts, reiterate and redeploy them has been a big unlock for me personally as a sys admin. Also, having the ability to create custom fields and automations based on events has been a time saver for the team.
Setting custom roles and queues came in handy for a recent MSP onboarding project.
The N1 support team seems very responsive and always providing status updates.
Setting custom roles and queues came in handy for a recent MSP onboarding project.
The N1 support team seems very responsive and always providing status updates.
What do you dislike about the product?
A few bugs (low to medium severity) have come up and causing annoyances with the team. One of the biggest one is e-mails not parsing properly into the tickets after the release of 10.0.
Not having the ability to customize dashboards and have more fine control with Technician roles.
Misc of other features I would like to see but that would make Ninja a home run are:
customizable reports, activities, pictures in response templates, build forms and fields from a single pane (hate having to bounce back forth), ability to auto-assing a user to a device based on current login.
Not having the ability to customize dashboards and have more fine control with Technician roles.
Misc of other features I would like to see but that would make Ninja a home run are:
customizable reports, activities, pictures in response templates, build forms and fields from a single pane (hate having to bounce back forth), ability to auto-assing a user to a device based on current login.
What problems is the product solving and how is that benefiting you?
Bulk processes across multiple devices and not having to open every single computer object one by one.
Robust and wide tool coverage, but technical issues with core tools need more love.
What do you like best about the product?
Diverse tool set, great community scripting support, granular policy control, and very low overhead on computers. Support is quick to respond and extremely kind. Windows patching and troubleshooting also works flawlessly to help us lower our burden from Microsoft mishaps.
What do you dislike about the product?
The built-in Ninja remote tool is still much slower to connect, less responsive, and more finicky than TeamViewer and most other remote tools I've used in the past. the complexity of relationships between Roles, Organizations, and Policies can be a little much when divvying up what technicians have access to without making more of those groups than need be. Another major dislike is some quirks of scripting, such as certain commands not running the same through Ninja in comparison to running it directly on the computer such as trying to join a domain via Powershell. My last major issue is unnecessary limitations with the backup restore tool: arbitrarily blocking me from restoring a full disk to an external drive adds a lot of steps when prepping a replacement hard drive for an in-transit computer.
What problems is the product solving and how is that benefiting you?
Server and workstation remote support, setup, and shared access. It's hugely helping the amount that we actually have to troubleshoot, make network wide changes, and also reduces our total product stack. It's also greatly helping from a security standpoint with automations surrounding wi-fi access pushing and removal, enforcement assistance alongside group policy, and other error reporting via custom fields. Other tools like the latest additions to performance tracking also help isolate hardware needs for departments as well as being ahead of possible issues rather than waiting for things to break on the user's end for us to react.
Excellent Remote Management and File Browsing, Plus Great Patch Management
What do you like best about the product?
Remote management and remote file browsing are what I like the most about it. PAtch management is also a plus.
What do you dislike about the product?
Nothing really, we utilize most all their offerings.
What problems is the product solving and how is that benefiting you?
Remote file browsing fixes a problem we had installing Qualys.
Central administration top, reporting could be more flexible
What do you like best about the product?
I like the simple, centralized management and automation of all endpoints the most about NinjaOne.
What do you dislike about the product?
Sometimes the reporting and customization options are somewhat limited
What problems is the product solving and how is that benefiting you?
NinjaOne solves the problem of time-consuming IT management – I benefit from automated processes and faster response times.
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