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Highly Customizable with Great Data, But Reporting Needs Improvement
What do you like best about the product?
I appreciate the level of customization available. The experience is largely determined by your own Powershell skills, which makes it as effective as you want it to be. Additionally, I value how much information the agent is able to retrieve from a device.
What do you dislike about the product?
In my opinion, the reporting features in NinjaOne feel somewhat limited and awkward to use. It would be helpful if there were an option to create reports using SQL.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to help us monitor devices, manage patching, and provide remote support. Ninja has proven useful in all these areas. On top of that, it gives us the ability to set up automations for repetitive or commonly required tasks, which has been a significant benefit.
User-Friendly Interface, Needs More Reporting and Imaging Features
What do you like best about the product?
We had a great onboarding with Ninja, and the price was competitive with our old legacy endpoint solution. All of the Ninja contacts have been extremely helpful in our onboarding and continued use. Ninja UI, and functionality is tremendously better that both our previous EM solution as well as others that were evaluated.
What do you dislike about the product?
Would like to see additional reporting functionality as well as imaging functionality. I am impressed with the additional functionality continually being added.
What problems is the product solving and how is that benefiting you?
Patching and securing our endpoints, and reporting on endpoints that are out of compliance.
User-Friendly Menus Make Navigation a Breeze
What do you like best about the product?
the easy to use menu screens for searching items
What do you dislike about the product?
I dislike some of the report features are harder to organize
What problems is the product solving and how is that benefiting you?
NinjaOne offers a user tool on the systray for associate level troubleshooting
Effortless Imaging and Automation—NinjaOne Exceeds Expectations
What do you like best about the product?
I like the ability to Image computers and laptops quickly via USB flash drive
I like the automation features of installing software remotely
I like the ability to incorporate PowerShell scripts
I like the automation features of installing software remotely
I like the ability to incorporate PowerShell scripts
What do you dislike about the product?
At this point I do not have anything in which I do not like about NinjaOne.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our timeliness of delivering computers/laptops to our employees at a faster rate than all of other endpoint software that we have used in the past. It is also helping a ton with automating processes that were in the past, daunting to do manually.
Ninja: Top-Tier RMM with Great Value
What do you like best about the product?
Ninja has evolved for the net better consistently and has proven to be one of, if not the best RMM tool on the market today. The cost-to-value of this tool is remarkable, their support team is fantastic, and I have no real complaints. Sure, I could sit here and nitpick little UI things, but at the end of the day, I use this tool every single day couldn't do my job without an RMM and this one is very good.
Implementation is and was super easy, especially if you use anything like Intune or SCCM.
Implementation is and was super easy, especially if you use anything like Intune or SCCM.
What do you dislike about the product?
The latest UI update puts some stuff in slightly annoying places, especially being comfortable with the UI layout pre-update. That being said, I'll get used to it and it's a nitpicky gripe.
What problems is the product solving and how is that benefiting you?
Ease of remote access, automated patching, monitoring our assets, pushing scripts remotely.
Effortless Account Management, But 2FA Can Be Annoying
What do you like best about the product?
The fact I don't have to remote completely into a computer to add accounts, remove accounts, add admin permissions to an account etc etc.
What do you dislike about the product?
How often I have to use 2FA to authenticate that it is me. I understand every day at least once, but maybe once a week. And If I am adding a user account on the back end I shouldn't have to submit a 2FA again, just because I closed the console like half a second ago on another PC.
What problems is the product solving and how is that benefiting you?
I can more or less jump into any company computer within 20 seconds, and hopefully it will let me fix the issue within a simplistic amount of time.
Nimble and Scalable, But Slow on Customer-Requested Improvements
What do you like best about the product?
Nimble, scalable and not multiple steps to get up and running. I have been using this product for years since the early days.
What do you dislike about the product?
Slow on certain voice of the customer requests to improve issues that should not wait for major releases.
What problems is the product solving and how is that benefiting you?
It's a force multiplier by reducing the number of FTEs needed to support our enviroment. In addition, it improves rapid response to issues and remediation steps.
My Experience with NinjaOne
What do you like best about the product?
NinjaOne is one of the most All-In-One RMM's that I have worked with. It has many functions that help with troubleshooting IT Support problems along with data gathering for security and vulnerability. The ticketing system is easy to use and has helped with our organization as a team that we have now made our standard compared to just emails. In times that we have had to contact Ninja One, their customer support has always helped us until the very end. Though I have only experienced a handful of RMM services, I can safely say that NinjaOne is ranking near, if not at, the top.
What do you dislike about the product?
One of the only shortcomings I've noticed is that the MDM service of NinjaOne. I have been versed in tablet management prior to this, and the options that NinjaOne offers is not the best. Many functions are missing in which I believe there should be for a functioning MDM service such as sending commands to the tablet or being able to change more while enrolled.
What problems is the product solving and how is that benefiting you?
It is solving both documentation and management for our company's devices. With the ticketing system, we have a way to be able to document issues more effectively in one place where our whole team can collaborate. We can even link the devices in the ticket for easier troubleshooting and clarity. Tracking devices when they have been enrolled with an Agent has been very valuable to troubleshoot issues remotely.
NinjaOne Empowers Our Techs—All-in-One Solution that emphasizes efficiency
What do you like best about the product?
NinjaOne has given our technicians more capability than any other tool we've acquired in the past 15 years. Bringing everything together into a single pane of glass—including remote monitoring, update management, integrated remote support with NinjaRemote, automated scripting, and software inventory—has been invaluable. Our entire Help Desk and Tech Support teams rely on NinjaOne daily to perform essential aspects of their work.
It's incredibly easy to use, the implementation was simple and intuitive, the customer support when we've needed it has been outstanding, and we've been able to effectively integrate its operations into our environment for staff machines, computer labs, and even our Citrix virtual environment.
It's incredibly easy to use, the implementation was simple and intuitive, the customer support when we've needed it has been outstanding, and we've been able to effectively integrate its operations into our environment for staff machines, computer labs, and even our Citrix virtual environment.
What do you dislike about the product?
There really isn't a downside to using Ninja, unless you consider making your support teams more efficient and giving them more time to focus on larger projects a problem. My only minor complaint is that I wish NinjaOne included a built-in inventory control system, but that's a relatively small issue.
What problems is the product solving and how is that benefiting you?
Our user base is highly dispersed, with many employees working from home and even more located in offices across different states, far from our main campus. Despite having a small IT support team, we are able to monitor every machine at all times. We feel confident that each device remains healthy and up to date with patches, and we can remotely deploy nearly any application as needed. The integration of TeamViewer in the past, and now NinjaRemote, has made remote support easily accessible and has simplified the process of setting up unattended passwords, eliminating the need for users to read them from their screens. We see Ninja's tools as transforming tasks that once took days into hours, and those that took hours into just minutes.
Effortless Automation and Usability, But Reporting Needs Improvement
What do you like best about the product?
The software stands out for its ease of use and robust automation features. Its user-friendly interface simplifies daily tasks, making them straightforward to complete.
What do you dislike about the product?
The reporting features are inconsistent, and the mobile device management capabilities are weak. Additionally, the platform is limited in terms of asset management.
What problems is the product solving and how is that benefiting you?
The platform offers streamlined endpoint management and automated patch management, which makes handling updates much easier. Its self-service IT tools, along with remote access and troubleshooting features, contribute to a positive user experience. Additionally, the scalable deployment options ensure that the solution can grow with our needs.
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