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Effortless Device Management, But Takes Time to Master All Features
What do you like best about the product?
What stands out to me is how simple it is to connect to and interact with all of our devices, whether they are virtual or physical devices located remotely.
What do you dislike about the product?
There is somewhat of a learning curve when it comes to understanding all the features and options available within the NinjaOne environment.
What problems is the product solving and how is that benefiting you?
We use this to access the computers of our end users who are working remotely or located at distant facilities.
Simple and fast UI, powerful and forward-think back-end
What do you like best about the product?
Ease of use, modern-ui, speed, efficiency, great account management - an open approach to the features and changes coming and truly feeling like you have a voice when submitting ideas etc. We moved to Ninja One from another RMM platform, implementing Ninja was quick and pain-free, in fact within a month we were doing more in Ninja One than we were with our previous solution, 6 months in, we had achieved lots.
The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.
Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers
The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.
Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers
What do you dislike about the product?
Permissions and reporting is a little disappointing. Its very hard to fully understand the permissions matrix, there may be a combination of permissions, which results in trial and error until you get the right balance, then a new feature comes and it seems "accessible by default" has been the approach.
Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant
Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant
What problems is the product solving and how is that benefiting you?
The biggest improvement we have seen is enhanced monitoring with easy to implement auto-remediation attached. We also have such a better patching stance than we could ever achieve with previous RMM platforms.
Effortless Ticket Management with Clear Device and Contact Linking
What do you like best about the product?
In the ticketing section of Ninja, you can attach a contact, user, and organization to each ticket. This feature makes it simple to identify which device is experiencing an issue and who to reach out to if you have any questions.
What do you dislike about the product?
Within the ticketing section I wish there was a way to have custom saved view presets. I must enter my filters every time I return to the ticketing page. Having more flexibility within the ticketing section would bring more quality of life improvements.
What problems is the product solving and how is that benefiting you?
One of the main challenges that NinjaOne addresses is patch management and vulnerability scanning. Using NinjaOne, we can ensure our devices remain current and protected from vulnerabilities.
Insightful Analytics and an Intuitive Dashboard
What do you like best about the product?
I appreciated the analytics offered by the dashboard.
What do you dislike about the product?
I didn't find many aspects of the NinjaOne interface that I disliked.
What problems is the product solving and how is that benefiting you?
Connecting with Teamviewer is very straightforward, which I appreciate. However, I am concerned that Teamviewer can be easily hacked.
Feature-Rich Solution That Empowers Our Business
What do you like best about the product?
Loaded with lots of features that can help our buisness.
What do you dislike about the product?
There isn't much I dislike about NinjaOne. Due to the number of features, it may be a learning curve but I dont mind if the features are worth it.
What problems is the product solving and how is that benefiting you?
Centralizing our operations instead of using multiple programs.
All-in-One Platform with Room for Better Ticket Search
What do you like best about the product?
Ability to do multiple things within one platform, e.g. patching, ticketing, device warranty etc.
What do you dislike about the product?
Not able to search through tickets easily.
What problems is the product solving and how is that benefiting you?
Providing a ticketing system that our helpdesk team can use, and provides an overall view of our devices and servers for our system administrators.
Simple and Reliable, Though Some Patches Need Manual Attention
What do you like best about the product?
Simple and it just works with very little config
What do you dislike about the product?
I found some patches don't apply automatically (although vast majority do)
What problems is the product solving and how is that benefiting you?
Remote control, remote management, patching
Centralized Management & Great UI, But Pricing Could Be Clearer
What do you like best about the product?
I like the most about the NinjaOne product that I can see the computers and servers in one central place. It can replace a lot of automation tasks, and the reporting feature is also very useful! Its user interface is easy to use and well-designed, providing great clarity. Good support and community assistance are also readily available.
What do you dislike about the product?
Its pricing is a bit confusing. New features often require additional license fees from customers.
What problems is the product solving and how is that benefiting you?
NinjaOne handles client- and server-side automation brilliantly.
Reliable and Easy to Use, But Mobile App Needs Improvement
What do you like best about the product?
Ninja has been a huge help managing devices. Remote support, patch management, and making me aware of any issues makes my job a lot easier!
What do you dislike about the product?
Mobile app is horrible. I use my ipad a lot on the weekends and Nija is a nightmare on it.
What problems is the product solving and how is that benefiting you?
Keeping machines up to date. Quickly and easily offering support when needed. Monitoring for devices going offline.
Easy Ticketing and Automation, But Needs Template Support for All Channels
What do you like best about the product?
TIcketing System ease of use and automated flows
What do you dislike about the product?
Email tickets and tickets from tray icon do not have ability to use a template
What problems is the product solving and how is that benefiting you?
Managing all of our devices, software updates and technical support (remote support)
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