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Clean Design and Robust Features with Ongoing Improvements
What do you like best about the product?
Clean design. Most features available. Continual development
What do you dislike about the product?
Policies. They are far too restrictive and do not allow more than one policy to be inherited. Poor implementation.
What problems is the product solving and how is that benefiting you?
Primarily as an RMM, allowing us to monitor systems and intervene where necessary.
Intuitive, Easy to Use, and Excellent Ticket Integration
What do you like best about the product?
It's really intuitive and easy to use. Remote access works well, and we have some good monitoring by default. Ticket system integration is also excellent. Patching is ok as well ... Some APPS are good to have ..l like asssement and warantys.. lot of good options for the IT STAFF, all centralized on a single portal.
What do you dislike about the product?
Ninja One could be much better in terms of reporting. I find the reports very limited. Another benefit would be the ability to shut down and power on virtual machines in Microsoft's Hyper-V. This would be a huge advantage for all hosting companies, and Ninja could compete with other control panels.
What problems is the product solving and how is that benefiting you?
RMM .. ITSM .. TIcketing.. Incident Manager and IT ASSET
Not all it's cracked up to be
What do you like best about the product?
We like that NinjaOne is able to manage different platforms. They do provide 1:1 training. The system is, for the most part, user-friendly when setting up.
What do you dislike about the product?
There are several components that are available on other platforms, but not available on NinjaOne. Wallpaper for MDM devices is one. Our other dislike is how many components require US to create a script to perform the task. When asking if NinjaOne could perform certain tasks, we were told yes. Then, in training and asking about those specific tasks, we were shown where to input the script. The trainer didn't even know (nor would they) explain how to create the script.
Our other issue is that our mobile devices are connecting, but slow to implement policy changes. Those policy changes implement best after powering down & then back up, however, that defeats the "no contact" purpose of NinjaOne.
Our other issue is that our mobile devices are connecting, but slow to implement policy changes. Those policy changes implement best after powering down & then back up, however, that defeats the "no contact" purpose of NinjaOne.
What problems is the product solving and how is that benefiting you?
I am able to easily manage our mobile devices. Ensuring patch management is about the best thing I can say about NinjaOne right now.
Comprehensive RMM Tool with Easy Navigation and Powerful Automation
What do you like best about the product?
The software is user-friendly and covers the essential features expected from an RMM, such as inventory management, patch management, software deployment, and a library of commonly used, pre-packaged applications ready for deployment. It also provides remote access to endpoints, making end-user support straightforward. Navigation is simple, and you can search for devices by the logged-in user's name or computer name. Additionally, the software can query other network devices like switches and routers, retrieving traffic usage data and some health metrics. Integration with VMware for monitoring is also supported. The platform allows you to automate actions based on triggered events, such as restarting services, computers, or servers, or running scripts when specific events occur.
Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.
Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.
Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.
Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity .
Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.
Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.
Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.
Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity .
What do you dislike about the product?
I think the biggest issue with the product is some of the details are missing in the inventory for instance serial numbers of monitors are not available and you have to use scripting to return that data. They just need to bring back more details on inventory items that I am used to with another product called PDQ. Does not have system imaging either. Would be nice if it integrated in to Service Desk from Manage Engine.
What problems is the product solving and how is that benefiting you?
Remote access for support and patching are the main issues we need to have for our servers and endpoints. Cloud based is another nice feature to support a mobile workforce with laptops.
Smooth Remote Desktop and Handy Automation, but Occasional Service Issues
What do you like best about the product?
The remote desktop experience feels smoother and easier to navigate than other ones that I have used. Automation is a life saver, pushing out scripts at the touch of a button.
What do you dislike about the product?
In a few cases, we have had issues with the NinjaRMM service not running. This makes it difficult to manage certain devices that are shown as offline, but that wasn't the case.
What problems is the product solving and how is that benefiting you?
I am able to quickly get on a user's desktop and identify/solve their problem. Or ninja one allows me to solve problems before the user is aware of it.
Great Asset Management, But Lacks Support and Reasonable Pricing
What do you like best about the product?
I can see all of my assets in one location. I can remote in to devices to solve user problems.
What do you dislike about the product?
Lack of any support or training. When we first bought the product we were thrown into the deep end. Any training is behind another login wall. Pricing on Ninjas ticketing system was just absurd. We have found support somewhat lacking. Overall it is hard to get a new support engineer trained in the product.
What problems is the product solving and how is that benefiting you?
This allows us to quickly see devices that are missing updates. The software allows us to remote in to fix user issues when nessceary.
Value and simplicity.
What do you like best about the product?
Its a fantastic deal for all the value it brings to our company
What do you dislike about the product?
white mode by default, the AI felt inconsistent.
What problems is the product solving and how is that benefiting you?
Patching and Monitoring
NinjaOne X Aspire
What do you like best about the product?
NinjaOne integrations have played a pivotal role in enhancing Aspire’s co-managed IT service model, particularly through the Aspire Unity platform. By enabling seamless two-way ticket assignment, note syncing, and ticket ID mapping across systems, Aspire has achieved real-time visibility and operational alignment between its internal teams and customer ITSM environments. The integration with NinjaOne has also streamlined SNMP monitoring transitions, allowing Aspire to migrate from legacy systems to modern NMS delegates with minimal disruption. This has empowered Aspire to deliver intelligent automation, improved patch management, and enhanced reporting capabilities, especially for non-Intune devices. Furthermore, Aspire’s strategic use of NinjaOne in vulnerability management demos and enablement sessions has reinforced its commitment to scalable, secure, and collaborative IT operations. Overall, the integration has not only boosted technical delivery but also elevated customer experience and internal efficiency across Aspire’s service landscape.
What do you dislike about the product?
Nothing that i would say i have encountered
What problems is the product solving and how is that benefiting you?
Remote Support Efficiency
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
NinjaOne enables Aspire’s engineers to deliver fast, secure remote support regardless of user location. It eliminates the need for physical presence, allowing issues to be resolved as long as there's internet access. This is especially critical for hybrid and remote work environments.
Security and Compliance
The platform supports encrypted connections and two-factor authentication, aligning with Aspire’s Cyber Essentials compliance. It integrates with other security tools like CrowdStrike and Fortinet, ensuring robust endpoint protection.
Service Desk Integration
The Quick Fix Team leverages NinjaOne for rapid issue resolution—like password resets, account unlocks, and software deployments. This supports Aspire’s RealCare Complete service model and enhances first-line support responsiveness.
Ninja RMM Review
What do you like best about the product?
Simplicity, simple to set up and onboard new clients. Remote access and the new background mode.
What do you dislike about the product?
Updates can be a pain, especially when needing reboots. The health dashboard needs a revamp
What problems is the product solving and how is that benefiting you?
RMM, remote support and patch management (though this needs improvement).
A helpful tool for a helpdesk team
What do you like best about the product?
it provides a lot of the necessary tools a helpdesk team would need in one place allowing for you to cut down on having to manage numerous other programmes and services such as remote software and device management services all in one, its ease of use has made it a daily staple for everyone in the team.
What do you dislike about the product?
i dont think there is any particular area that i dislike about ninja, it would be good if there were some more easily accessible monitoring features for when we are trying to track outages on our systems rather than having to run checks and commands across individual devices
What problems is the product solving and how is that benefiting you?
the biggest problem it has helped us solve is patch management with its scheduler making managing our devices so much easier
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