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Remote Management Made Easy, But Endpoint Updates Can Lag
What do you like best about the product?
The ability to remotely set conditions and trigger scripts and installations to our devices
What do you dislike about the product?
Sometimes it takes longer than a day for endpoints to fully implement scripts and installations
What problems is the product solving and how is that benefiting you?
NinjaOne is giving me essential insight into each windows device so I can effectively identify and implement solutions.
Reliable Connectivity and Easy Switching, But Frequent Logins Needed
What do you like best about the product?
Connectivity is very reliable, even over slow networks. Switching between machines is very easy if you have multiple you need to connect to. The file transfer between the host and client is useful when needed but I often find that transferring files over a shared network is faster.
What do you dislike about the product?
The most annoying thing about NinjaOne for our specific application is having to sign in multiple times in one week despite checking the "remember me" box. We use this software over race weekends and it can be very frustrating having to log in multiple times for one event.
What problems is the product solving and how is that benefiting you?
We have multiple machines that require attention throughout the day but are not easily accessed since they are in another location. It is very, very nice to be able to use NinjaOne to log into the machines remotely to open programs, change settings, and even restart machines if needed. Having used similar products in the past, NinjaOne is by far the most streamlined and reliable solution I have used.
Comprehensive IT Solution with Stellar Support, Minor Setup Hurdles
What do you like best about the product?
One of the best all in one locations to allow for almost all IT related support aspects. Knowlege base, ticketing system, backups, antivirus integration/reporting, remote connection tools, integration with many 3rd party solutions as well as SSO, SCIM integration for easier login/user creation.
Not to mention ongoing customer support via discord, email and 30/60 scheduled appointments with support engineers included.
One of the best all around tools an IT department can have/utilize that won't break the bank.
Not to mention ongoing customer support via discord, email and 30/60 scheduled appointments with support engineers included.
One of the best all around tools an IT department can have/utilize that won't break the bank.
What do you dislike about the product?
The system can be a little daunting at first to implement depending on features purchased however worth the investment. The worst complaint I have really is a double edge sword. It is frusrtating to have setup an option/feature or created a process to have them occasionally break with updates. This however is par for the course with any software system these days but does add a bit of frustration. Luckily support at NinjaOne are always on the case rather quickly and can either provide fix/workaround or submit bug/feature request for issues.
What problems is the product solving and how is that benefiting you?
What problem aren't they helping to solve?
There is only one space that I know of we could use that we are not using NinjaOne for and that is SIEM, however it is offered by SentinelOne antivirus which is integrated with NinjaOne if desired.
Helpdesk ticketing - from creation to daily working of tickets. A very workable helpdesk ticket system that is improving all the time led by user/customer feedback.
Backups - Recently added feature to allow for backup of servers both onsite and cloud based.
Remote tools - ability to connect remotely to computers to assist users via shared screen, secondary backend login to not interrupt user, powershell or command prompt sessions as either the user or system, and file interaction to upload/download to machines.
Patching - ability to scan all endpoints to report back vulnerabilities and approve/reject for install
Automation - library of premade scripts that can be utilized as well as ability to create your own custom scripts to accomplish ALMOST ANYTHING using batch, javascript,powershell, shellscript or vbscript.
There is only one space that I know of we could use that we are not using NinjaOne for and that is SIEM, however it is offered by SentinelOne antivirus which is integrated with NinjaOne if desired.
Helpdesk ticketing - from creation to daily working of tickets. A very workable helpdesk ticket system that is improving all the time led by user/customer feedback.
Backups - Recently added feature to allow for backup of servers both onsite and cloud based.
Remote tools - ability to connect remotely to computers to assist users via shared screen, secondary backend login to not interrupt user, powershell or command prompt sessions as either the user or system, and file interaction to upload/download to machines.
Patching - ability to scan all endpoints to report back vulnerabilities and approve/reject for install
Automation - library of premade scripts that can be utilized as well as ability to create your own custom scripts to accomplish ALMOST ANYTHING using batch, javascript,powershell, shellscript or vbscript.
Powerful Remote Support with Easy Automation, But UI Feels Overwhelming
What do you like best about the product?
Its ease of use when managing user computers. It is very helpful in running powershell automation to configure user systems. It also has all the needed tools to help users in a remote support environment as well.
What do you dislike about the product?
The ui can be a bit busy at times. There are a million little menus to dig though.
What problems is the product solving and how is that benefiting you?
Remote support and endpoint management and configuration in a single location. In particular the remote support feature is one of the best ones that I have used. Being able to reliably connect to a remote user on a bad connection has been a lifesaver at times. Even if a full ninja remote session cannot be established the remote powershell terminal is normally more than enough.
Great Value and Remote Efficiency, but with minor Integration Issues
What do you like best about the product?
The price is the best compared to other competitors, which is a major advantage. The functionality is also impressive—whether employees are working from home or avoiding the hassle of traveling from site to site for routine tasks, you can respond to tickets instantly and resolve issues behind the scenes without any worries.
Communication has been excellent. Over the years, I have worked with several account managers, and the addition of the Discord server, along with the ability to call my account manager at any time, has been fantastic. I also appreciate their unlimited free training for the product.
Communication has been excellent. Over the years, I have worked with several account managers, and the addition of the Discord server, along with the ability to call my account manager at any time, has been fantastic. I also appreciate their unlimited free training for the product.
What do you dislike about the product?
When I first started using NinjaOne, I found the sheer number of options and different sections to navigate somewhat overwhelming. Its integration with third-party software can also be inconsistent at times. Additionally, I continue to receive virus alerts for an issue that was actually resolved a year ago.
What problems is the product solving and how is that benefiting you?
I feel as though I’ve become omnipresent, able to work on any issue no matter where I am.
Beautiful Design and Effortless to Use
What do you like best about the product?
Natural design and ease of general use. Getting additional licenses and features is also a plus!
What do you dislike about the product?
There is nothing I can say about not liking any feature or function of NinjaOne
What problems is the product solving and how is that benefiting you?
It is being used to manage and monitor our in-house and remote devices along with giving our users access to their work pc's from home if they need it. It is also providing us with a solid and highly functional ticketing system that has increased our overall productivity and reaction times in regards to issues and outages.
User-Friendly Layout, But Pricing Differences Frustrate
What do you like best about the product?
Its relatively simple to use. Layout is very good.
What do you dislike about the product?
MSP pricing is different than reseller pricing.
What problems is the product solving and how is that benefiting you?
we use it for patching and remote access. It allows us to do more per technician.
Effortless IT Management with Ninja, Minor Remote Access Frustrations
What do you like best about the product?
Ninja makes it very easy to manage and streamline our IT tasks. It was super easy to implement with the one click installer, and it plays well with all of our other software. We are constantly using Ninja to solve real-time problems every day. Customer support and Sales team are always ready and willing to help our team.
What do you dislike about the product?
We do not have a lot of issues with Ninja. If I had to mention a few, I do not like that security enabled dialog boxes cannot be viewed when remoting into Cloud PC's. This can be frustrating if we are trying to do work on one of our overseas users' PCs.
What problems is the product solving and how is that benefiting you?
Ninja is allowing us to seamlessly manage our endpoint devices. This allows users to remote in from home, negating the need for laptops or other devices.
World-Class Speed and Management
What do you like best about the product?
The reactivity of the NinjaRMM platform and speed of actions such as automations and remote connectivity is world class - everything runs in real time and is easy to use. It is seamless to implement with a simple silent agent installation, and customer support is responsive when issues arise. Ninja also easily integrates with other platforms such as ticketing systems and documentation platforms. Ninja is used throughout the day constantly by our team to support our customers.
What do you dislike about the product?
Ninja patching can be hit and miss with patch application and detection, and sometimes hangs for a long time before anything happens on devices. NinjaRemote can also have issues connecting sometimes when other platforms remote access platforms connect fine, and the inbuilt credential manager has issues elevating remote device sessions.
What problems is the product solving and how is that benefiting you?
The mass management and support of MSP customer devices.
Effortless Automation and Simplicity—No Downsides So Far
What do you like best about the product?
Automation and simplicity of use. Computer management and inspection.
What do you dislike about the product?
At the moment I haven't found such things.
What problems is the product solving and how is that benefiting you?
Patching automation, script automation, drop-down menu with self-installation.
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