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Comprehensive configuration options for all areas
What do you like best about the product?
The software offers both simple and very detailed options for configuring all areas. Whether it's about ticketing or managing client devices, the customization options are comprehensive. The customization options are also easy to find and apply. Ninja is used by us daily and permanently for our ticket system.
What do you dislike about the product?
In fact, I have nothing negative to complain about here.
What problems is the product solving and how is that benefiting you?
Ninja offers me straightforward ways to connect with my end users, allowing me to provide them with support as quickly as possible.
NinjaOne - Review
What do you like best about the product?
Ninja is a fantastic end-point manager which helps drive efficiency and standardization across your business.
What do you dislike about the product?
No real complaints with Ninja. The only minor complaint might be having more applications added to allow Ninja to provide updates for but that is growing all the time.
What problems is the product solving and how is that benefiting you?
Ninja allows us to have excellent oversight of our end-points by providing remote management, OS updates, software updates and end-point health monitoring.
Solid All-in-one platform - great useability
What do you like best about the product?
NinjaOne is the most consistently reliable and intuitive platform I have seen for remote monitoring and access. I’ve used it in two separate businesses and also implemented it elsewhere, and it’s always been straightforward to deploy and manage. The interface is clean and responsive, the automation and alerting features work exactly as expected, with regular updates that rarely cause issues. It strikes a great balance between functionality and ease of use, which makes it a solid choice for any MSP or internal IT team.
What do you dislike about the product?
The only downside to working with NinjaOne is the learning curve. Whilst Ninja does offer an academy for online training, it simply has too broad a feature set to pick everything up quickly, and specifically on the administration side some configuration pieces can be difficult to figure out.
Ninja's customer support team are generally very good to pick up on requests, which helps mitigate this.
Ninja's customer support team are generally very good to pick up on requests, which helps mitigate this.
What problems is the product solving and how is that benefiting you?
Previously I have used separate solutions for RMM, NMS and remote access - Ninja combines all of these into one platform. It's RMM policies are cleaner, more configurable and easier to manage than other solutions I have experience with. Use of scripting and automations has saved us hundreds of hours a month which can be redirected into other areas.
Solid Support and Engagement, but Pricing Is Creeping Up
What do you like best about the product?
The support has been consistently strong, responsive and helpful whenever needed. We also have regular account manager meetings, which help keep things on track and ensure we’re aligned. Additionally, we've been invited to participate in their events, which shows a good level of customer engagement.
What do you dislike about the product?
The pricing has started to creep up slightly, which is making NinjaOne less competitive than it used to be. While the service remains solid, the cost increases are something to keep an eye on as we do not get offered any promotional deals for an incentive to remain.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us improve visibility and support for end-user devices.
They’ve recently shown us how to use custom fields to surface more detailed information from devices, which has made troubleshooting and support much more efficient. Having richer data available directly within the platform means we can respond faster and with greater accuracy, reducing downtime and improving the overall experience for our users.
They’ve recently shown us how to use custom fields to surface more detailed information from devices, which has made troubleshooting and support much more efficient. Having richer data available directly within the platform means we can respond faster and with greater accuracy, reducing downtime and improving the overall experience for our users.
Fast, knowledgeable, and interesting Vulnerability Management Discussion and Demo
What do you like best about the product?
Aspire values NinjaOne for its ability to streamline remote support, allowing engineers to troubleshoot and resolve issues quickly without needing to be on-site. Its automated patching and rollback features help maintain security and compliance with minimal disruption. The platform also supports scalable monitoring across infrastructure and devices, integrating smoothly with tools like PRTG and Intune. During onboarding, NinjaOne enables efficient provisioning and lifecycle management, ensuring customers receive secure, ready-to-use systems. It also plays a strategic role in Aspire Unity’s co-managed IT model, syncing users and assets into Halo ITSM to foster collaboration and reduce operational overhead.
What do you dislike about the product?
While NinjaOne is widely used across Aspire, some limitations have surfaced in practice. Engineers have noted that its vulnerability management features—though promising—still rely heavily on third-party integrations like Qualys, requiring manual CSV uploads or API workarounds, which can slow down workflows and complicate automation. There’s also a recurring need for demos and clarification before adopting new modules, suggesting that usability and transparency could be improved. In certain cases, NinjaOne’s remote access tools have struggled to resolve deeper hardware faults, necessitating field engineer dispatches and escalating support beyond what the platform can handle. Additionally, while scripting and patching are powerful, they require careful setup and oversight to avoid unintended disruptions, especially when managing large-scale environments. These downsides don’t outweigh the benefits, but they do highlight areas where Aspire seeks more flexibility, integration, and reliability.
What problems is the product solving and how is that benefiting you?
NinjaOne addresses Aspire’s need for fast, scalable remote support by enabling engineers to troubleshoot and resolve issues across any device, regardless of user location or login status. This reduces downtime and boosts end-user productivity. It also helps Aspire meet SLAs more consistently by detecting and resolving problems before users are impacted. From a security standpoint, NinjaOne supports encrypted connections, two-factor authentication, and patch automation, which are vital for maintaining compliance with Cyber Essentials and ISO standards. Operationally, it streamlines asset management and reporting, giving Aspire visibility into device health and support activity, which improves decision-making and customer experience. The platform’s integration with Halo and the Aspire Customer Portal also reduces manual overhead and enhances service transparency. Finally, NinjaOne’s rapid development cycle and automation capabilities allow Aspire to stay agile and responsive to customer needs, especially in co-managed environments like Aspire Unity.
The best RMM solution for MSPs
What do you like best about the product?
This platform offers a powerful set of tools, all conveniently accessible from a single dashboard. It supports integration with third-party services, making it even more versatile. I also appreciate that the platform is continuously being improved, with new features released regularly.
I have used most RMM solutions and currently this is the best one.
I have used most RMM solutions and currently this is the best one.
What do you dislike about the product?
Ticketing has come a long way but is still fairly basic.
What problems is the product solving and how is that benefiting you?
It is providing a single pane of glass for our business to support our clients
Very good product with good support
What do you like best about the product?
We are relatively new to NinjaOne however so far this has been a very useful and easy to use product. We are currently going through an implementation period which has been very smooth due to the technical support from NinjaOne. We also plan to use HaloPSA where the integration is native and looks seamless.
What do you dislike about the product?
There are a couple of downsides but nothing major!
The first one is being unable to save session recordings to the cloud, these are saved on technician devices.
The second issue is being unable to link external purchased AV/backup to the platform, for example Bitdefender. You can only link these products if you buy from NinjaOne.
The first one is being unable to save session recordings to the cloud, these are saved on technician devices.
The second issue is being unable to link external purchased AV/backup to the platform, for example Bitdefender. You can only link these products if you buy from NinjaOne.
What problems is the product solving and how is that benefiting you?
Patch Management! NinjaOne's patch management is very easy to use and is very powerful from our experiences so far. The automations within Ninja are also very easy to setup!
Excellent RMM tool
What do you like best about the product?
Ease of use and speed of deployment is superb
What do you dislike about the product?
Used to use Data views in ConnectWise which NinjaOne doesn't have so comparing software inventories etc is not as easy
What problems is the product solving and how is that benefiting you?
Remote access to all our customers, patching Windows client including servers. Server monitoring for disk space and downtime. Script and application deployment
Be Stealthy Like a Ninja
What do you like best about the product?
NinjaOne has completely changed how we handle remote support. It’s fast, secure, and incredibly easy to use. I can connect to any device in seconds and resolve issues without needing to be on-site. It’s saved us time, reduced downtime, and made our team way more efficient. Highly recommend it for any IT department looking to streamline their workflow.
What do you dislike about the product?
One common drawback with NinjaOne is its limited reporting capabilities, but most IT professional do not need this information.
What problems is the product solving and how is that benefiting you?
NinjaOne makes remote support fast and easy. I can access devices instantly—even unattended—and fix issues without being on-site. It’s secure, reliable, and has streamlined our workflow. Reporting could be better, but overall it’s a huge time-saver.
Fantastic All in One Management Tool
What do you like best about the product?
The remote access tool works very well. The software is very easy to use. It has the ability to integrate with our Windows environment with ease. Support is second to none.
What do you dislike about the product?
The remote access tool does not allow you to have multiple session open of the same target machine the way TeamViewer does.
What problems is the product solving and how is that benefiting you?
The ability to remote into a target computer in background mode is very useful. It allows you to log into the computer without affecting the currently logged in user.
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