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Great Patch Management and Centralized Helpdesk, but Device Licensing Needs Improvement
What do you like best about the product?
I'm a huge fan of the patch management and centralized endpoint management. Within the last year, we have started to use it for our Helpdesk as well and it has really made things a lot easier for us to keep track of all the issues that come up. It is nice to have a lot of the information that we typically need located in a single interface. We are finding small things all the time that help us do things that would have otherwise taken much longer.
We also really like the idea that we can give other users access to a specific group of computers. This has come in very handy. We use this application every day, and it is the first think I log into when I come in every moning.
We also really like the idea that we can give other users access to a specific group of computers. This has come in very handy. We use this application every day, and it is the first think I log into when I come in every moning.
What do you dislike about the product?
I wish there was a better way to manage the devices and their licenses. In the past with our previous RMM we could remove a device, but tell it not to uninstall. That way if we had a suspicious device we could remove it, and if it came back we knew it was valid. I have had computers that changed names that Ninja didn't realize so we had two computers with different names, that we actually the same computer.
Customer Support isn't always the best. I have had great experiences, as well as not so great. It all depends on who you get, and if you get help or a link to something to read that may or may not help you. I wasn't contacting support to help me Google something, I was looking for help.
Customer Support isn't always the best. I have had great experiences, as well as not so great. It all depends on who you get, and if you get help or a link to something to read that may or may not help you. I wasn't contacting support to help me Google something, I was looking for help.
What problems is the product solving and how is that benefiting you?
It was able to combine things that we were using multiple platforms for, into one location. There is no one application that is going to do everything for you, but this one checked all the boxes that we needed.
Huge step up from previous RMM utilities - best bang for buck
What do you like best about the product?
The number of features available at the base pricepoint is impressive. I like the ease of install and management of endpoints.
What do you dislike about the product?
Having the monitoring agent and remote control agents separate is a bit of a pain, but understandable given the different licensing tiers.
Occasionally, the agent will stop responding and it can be challenging to remediate without being in front of the endpoint.
Occasionally, the agent will stop responding and it can be challenging to remediate without being in front of the endpoint.
What problems is the product solving and how is that benefiting you?
We were first introduced to ninjaone due to some dissatisfaction with the previous RMM tool we were using. NinjaOne provided a much better end user experience at a more attractive pricepoint and helped us reduce our overhead budget by tens of thousands per year.
Great All-in-One Integration, but Apple MDM Tools Need Improvement
What do you like best about the product?
All-in-one integration, Remote Desktop Support tools, Ease of Use
What do you dislike about the product?
The Apple MDM tools need to be expanded.
What problems is the product solving and how is that benefiting you?
This tool brings together computer monitoring, helpdesk functions, patch management, and remote desktop support into a single platform, making it much more convenient to manage everything from one place.
Great Remote Management and Easy to Use—No Complaints So Far
What do you like best about the product?
Ease of use, remote management capabilities
What do you dislike about the product?
Have not found anything that I dislike so far
What problems is the product solving and how is that benefiting you?
Managing endpoints, increased efficiency
Great Features and Support, Desktop App is immature but has potential to be great.
What do you like best about the product?
Robust platform with many valuable features. Excellent support, and very reasonable pricing. Remote Access serves as a reliable replacement for legacy TeamViewer functionality.
What do you dislike about the product?
The desktop app has lots of potential but is currently in beta with many shortcomings. Muti-factor authentication session TTLs are too low and require frequent reauthentication.
What problems is the product solving and how is that benefiting you?
Remote access and systems monitoring, along with integrated antivirus reporting.
Great Value for Features, but Geared More Toward MSPs
What do you like best about the product?
Cost vs the features we receive. Ninja isn't the best at the many things it's does but it does everything well enough given the price point. It was very easy to setup and the tray icon for ticketing has been a big hit with users.
What do you dislike about the product?
Seems more designed for an MSP than a single entity. Nothing wrong with that just something to be aware of.
What problems is the product solving and how is that benefiting you?
Ninja is IT's primary ticketing system as well as asset tracker both software and hardware.
Easy Navigation Makes Finding What I Need Simple
What do you like best about the product?
Easy Onboarding: This one was of those interfaces that I quickly picked up within the first hour of using it.
Easy Navigation: It's really easy to find what I'm looking for through the console.
Solid Documentation: Whenever I do run into problems, I've found that I (with the help of my IT team) can scour through documentation to find what we're looking for.
Price: This goes a little outside of my wheelhouse, but I do know through convos with our team that the price is competitive to similar products, and as a startup, that's everything.
Easy Navigation: It's really easy to find what I'm looking for through the console.
Solid Documentation: Whenever I do run into problems, I've found that I (with the help of my IT team) can scour through documentation to find what we're looking for.
Price: This goes a little outside of my wheelhouse, but I do know through convos with our team that the price is competitive to similar products, and as a startup, that's everything.
What do you dislike about the product?
Support: I don't know what happened this year, but I've noticed an uptick in tickets getting auto-closed without any form of resolution. And this seems fairly recent.
What problems is the product solving and how is that benefiting you?
Endpoint Hygiene + Patching: We've been using it to standardize patching across our Windows and Mac fleets (i.e. artists, engineers, designers, producers, etc.). Having the automated schedules and maintenance windows means fewer mid-sprint disruptions, which as a producer who is constantly stressed about time/schedule, is one less thing for me to worry about.
Great Remote Access and Monitoring, but MDM Features Need Improvement
What do you like best about the product?
Ability to remote into devices, run scripts remotely, monitor devices for any problems in real time.
What do you dislike about the product?
I wish the MDM solution had more features.
What problems is the product solving and how is that benefiting you?
All remote tools are in one place.
NinjaOne saves a lot of time after setup
What do you like best about the product?
Once NinjaOne is properly set up, Ninja really helps save a lot of time!
What do you dislike about the product?
For me, the structure of NinjaOne is sometimes not entirely comprehensible, and I keep searching for individual functions.
What problems is the product solving and how is that benefiting you?
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Quick help with many functions
What do you like best about the product?
Competent support. Clear pricing model. Many features. Always available for inquiries.
What do you dislike about the product?
Relatively confusing, but for this there is support that can help with any question.
What problems is the product solving and how is that benefiting you?
Elaborate patching of many endpoints is thus automated and documented.
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