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The best RMM in my opinion.
What do you like best about the product?
Complete control over PCs, and a huge array of useful features. UI is very simple to navigate, new features are explained well and demoed by support regularly. The agent is the best I've come across (after using many in the last 10 years), easy to integrate and deploy in many ways. The ticketing system is incredible, on par with full blown solutions, and they just keep adding new features.
What do you dislike about the product?
Ninja is expensive, however the value for money is there. Plus with new asset management and other features, they are being able to replace existing systems, saving cost.
What problems is the product solving and how is that benefiting you?
Oversight into PC usage, with the new 90 day history. Ticketing system which is directly integrated with RMM, makes dealing with user problems much easier.
Great Multi-Device Access, But Frustrated by New UI Changes
What do you like best about the product?
Being able to remote onto multiple devices at once
What do you dislike about the product?
The new UI moving policies and Organisation/location to separate locations. slowing you down when setting up multiple new laptops
What problems is the product solving and how is that benefiting you?
Making it easier to diagnose and solve problems remotely.
Powerful Automation and Seamless Remote Management
What do you like best about the product?
The automation capabilities are incredibly powerful. We’ve built a ton of them to handle everything from routine maintenance to custom workflows.
What do you dislike about the product?
The report generation feature is not very intuitive.
What problems is the product solving and how is that benefiting you?
We have 30 different office locations, plus remote workers. NinjaOne makes it easy to provide remote assistance to all of our users, regardless of where they are. With automations, we can make configuration changes to all of our 700 endpoints at the click of a button. We love how the custom fields tie into the automation system. Being able to write to custom fields and use them to build dynamic groups gives us a huge amount of flexibility. It lets us adapt our environment and target devices intelligently without any manual intervention.
Easy Setup, but Needs Comment Editing and Time Tracking Options
What do you like best about the product?
This is probably the easiest service management tool I've used, both in terms of installation and overall usability. The customer support is consistently excellent—they always respond promptly to any issues and provide proper resolutions. Additionally, this tool is very reasonably priced compared to other similar options available.
What do you dislike about the product?
No option to edit comment and add time on tickets.
What problems is the product solving and how is that benefiting you?
We were searching for a solution that would provide us with the flexibility to manage operating systems, hardware and firmware, as well as software patches and updates, effectively. NinjaOne not only proved to be an effective patching solution, but it also became our ITSM and remote management system. It offers many additional features that we are still exploring, and it has the potential to replace several of our existing tools. That means more savings!
Despite a few challenges with the Windows Update, NinjaOne’s advantages outweigh the drawbacks.
What do you like best about the product?
NInjaOne is a great tool that integrates well with my Intune environment. It enhances system management efficiency and provides valuable access to devices.
What do you dislike about the product?
While many of the parts of Ninajaone are very easy to use, the Windows update system is not very well managed compared to using Intune for this process.
What problems is the product solving and how is that benefiting you?
NinjaOne provides cleaner and more reliable application installations compared to other systems.
Efficient IT Management with NinjaOne, but Reporting and Pricing Need Improvement
What do you like best about the product?
NinjaOne stands out for its clean, intuitive interface and strong automation capabilities that simplify IT management. It offers fast, reliable remote access, powerful patch management across Windows, macOS, and third-party software, and unified endpoint management that reduces tool sprawl. Combined with responsive support and easy onboarding, NinjaOne is valued for being efficient, lightweight, and ideal for streamlining both MSP and in-house IT operations.
What do you dislike about the product?
Some users dislike that NinjaOne’s reporting features are limited and not very customizable. Mac patching and automation can be inconsistent, and pricing is considered high for smaller organizations. While support is generally good, response times can vary, and certain features—like the built-in ticketing system and mobile app—lack the depth and functionality found in other tools.
What problems is the product solving and how is that benefiting you?
NinjaOne solves key IT management challenges by centralizing monitoring, patching, automation, and remote support into one platform. It reduces the need for multiple tools, streamlines routine maintenance, and helps proactively address issues before they disrupt users. This saves time, improves security through consistent patching, and enhances efficiency by allowing technicians to manage endpoints quickly and remotely—all of which lead to smoother operations and reduced downtime.
Great onboarding and feature rich
What do you like best about the product?
The onboarding process with Shemika Howard was very informative and helpful to show the extent of all Ninja has to offer in terms of features. Without the onboarding, I would have had no clue what 90% of the features were and would have had to figure them out by myself and I am extremely lazy.
What do you dislike about the product?
My biggest issue with ninja is more as an issue with Macs, but the limitations compared to windows machines can be a bit frustrating at times. Since the Mac issue isn't something Ninja can help, another thing I'm not a huge fan of is the new update moving certain features around, but that's just due to comfort and familiarity that I'll get over eventually.
What problems is the product solving and how is that benefiting you?
Our previous RMM was very sketchy with communication and pulling features without any warning. Not having to worry about being misled or getting proper support in times of stress is a huge relief. I haven't been using ninja for long, but the transition was quick, easy, and painless.
Intuitive and Easy Transition from Teamviewer
What do you like best about the product?
It is intuitive and simple to use. The transfer from Teamviewer was simple.
What do you dislike about the product?
I am missing some of the features that we had with Teamviewer like switch hosting positions.
What problems is the product solving and how is that benefiting you?
We are required to have full software version documentation.
NinjaOne Makes IT Management Effortless
What do you like best about the product?
What I like best about NinjaOne is how streamlined and centralized everything is. The dashboard gives a clear overview of all our endpoints, and remote access is fast and stable, saving me countless trips between buildings. The automation features are another major plus - whether it’s pushing software updates or running scripts. As someone switching to NinjaOne for the first time, I was impressed at how quickly I caught on. The platform is intuitive and lightweight, making it easy to get up to speed right away. Overall, it’s an excellent RMM solution to simplify endpoint management
Also sentinelOne integration has been great.
Also sentinelOne integration has been great.
What do you dislike about the product?
Some of the automation scripts I’d like—such as enabling BitLocker—aren’t available out of the box, and certain advanced features could be expanded to give more control over device management.
More features to Apple MAC MDM.
More features to Apple MAC MDM.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving several critical IT challenges for our school district. Remote access is fast and reliable, which saves countless trips between buildings and reduces downtime. The platform’s automation features like pushing software updates and running scripts handle repetitive tasks automatically, freeing up my time for higher-priority work.
IT Manager
What do you like best about the product?
As an IT Manager, Ninjaone was the best bang for my buck. The value you get is incredible.
What do you dislike about the product?
Looking forward to it getting it's own vulnerability scanner in the future!
What problems is the product solving and how is that benefiting you?
We needed an excellent patch management system, and NinjaOne delivers.
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