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Simple Interface with Essential Tools, Could use Better Sorting and filtering Options
What do you like best about the product?
Simple interface, has the tools that we need
What do you dislike about the product?
Sorting and filtering devices based on some less used criteria is missing
What problems is the product solving and how is that benefiting you?
Management of hundreds of endpoints is able to be done by a single technician
Efficient and User-Friendly – NinjaOne Delivers
What do you like best about the product?
I particularly appreciate the versatility of NinjaOne which allows me to manage various IT services in one place. From remote support to patch management and software deployment everything is seamlessly integrated. This centralized management saves time and significantly increases my team's efficiency.
What do you dislike about the product?
Occasionally, I find that some advanced features can be slightly overwhelming due to their complexity, which could pose challenges for less experienced users. While I appreciate the depth of functionality, I believe that more comprehensive documentation or video tutorials would be beneficial in empowering users to maximize their use of the platform and navigate its intricacies with greater confidence.
What problems is the product solving and how is that benefiting you?
With NinjaOne's robust client management features, I can easily oversee multiple customer accounts from a single dashboard. This centralization simplifies our processes and enables us to quickly identify issues and manage client requests without feeling overwhelmed. The ability to track each client's needs and performance metrics helps us maintain better relationships and deliver tailored support efficiently.
Exceptionally Intuitive Platform with No Downsides
What do you like best about the product?
The intuitiveness of the entire platform
What do you dislike about the product?
I am trying close this field with no issues
What problems is the product solving and how is that benefiting you?
It is allowing a single business owner manage 11 companies with ease. The lack of contracts for services is also cost effective. I am not intending of stopping anytime soon.
Image Backup Feature Proved Invaluable When It Mattered Most
What do you like best about the product?
I have to admit, even though I was reluctant at first, the image backup feature has really come through for me during crucial times. Just an good RMM to integrate and use.
What do you dislike about the product?
The MFA using a mobile phone number can be hit or miss. Sometimes I would just never get a code sent to me or it would be sent a couple hours later. But this was resolved but just using google authentication. The other thing I have been having issues with was using the remote feature which would not connect and ask me to update ninja remote with the ncinstaller. After downloading and running ncinstaller it would still keep asking to update ninja remote.
What problems is the product solving and how is that benefiting you?
Being an affordable endpoint and RMM solution. Lets me easily fix issues remotely in locations that would normally take a couple hours to travel to.
Easy Device Management, Smooth Remote Access with Minor Flaws
What do you like best about the product?
It is easy to use, finding device information is super simple, the ability to find devices based off of different criteria is very good, exporting data to spreadsheets is super useful, and the remote access feature is very smooth and reliable.
What do you dislike about the product?
My only complaint about NinjaOne is in NinjaOne Remote. Whenever I want to transfer a file over I have to use FTP but with other remote services like VNC I can just copy the file and paste it over. I think NinjaOne Remote would be absolutely perfect if I was able to do that.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us manage our devices and update them as we need to. It also helps us help our users when they need it and gives us all the information we need to do so.
Efficient and Reliable RMM Platform for IT Administrators
What do you like best about the product?
NinjaOne offers an intuitive interface that makes managing endpoints straightforward and efficient. The automation capabilities, such as patch management and scripting, save considerable time and reduce manual workload. Remote access is fast and reliable, allowing quick troubleshooting without disrupting users. Reporting and monitoring tools provide clear insights into system health, which helps maintain compliance and security. Customer support is responsive and knowledgeable, ensuring issues are resolved promptly.
What do you dislike about the product?
The platform is excellent overall, but the dashboard customisation options could be more flexible to allow deeper personalisation.
What problems is the product solving and how is that benefiting you?
automating detection and resolution of issues through compound conditions and custom scripting. This reduces downtime and prevents small problems from escalating into major incidents. Automated patching and health checks ensure compliance and security without manual intervention, saving significant time.
Instant Insights and Fast Issue Resolution, But Needs Better Reboot Scheduling
What do you like best about the product?
The almost instantaneous polling rate is impressive. Access to real-time information about endpoints and hosts, especially when combined with compound conditions, has proven to be extremely useful. The ability to address common issues on application servers as soon as they occur has saved us a significant amount of time.
What do you dislike about the product?
One limitation is the absence of reboot options within patch policies. It would be helpful to have the ability to stagger host restarts over a set window, rather than having them all occur simultaneously. While this isn't a major concern for endpoints, it poses more of a challenge for application and infrastructure hosts.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to support our end users will also allowing us to monitor and manage configuration on all our endpoints across our organization. This helps us achieve our compliance and security goals while also allowing us to provide hands on direct support to end users.
Simple and complete interface, a real pleasure to use
What do you like best about the product?
The simplicity of use of the MSP interface, which is at the same time very comprehensive in terms of functionality. The ticketing system is very comprehensive.
What do you dislike about the product?
The lack of inter-connectivity with other complementary solutions. For example, antivirus software.
What problems is the product solving and how is that benefiting you?
Before, several tools/interfaces were needed to manage requests. Today, everything is gathered on an online interface.
Excellent Remote Support and Patch Management, But Reporting Needs Improvement
What do you like best about the product?
The built-in remote support tools, third-party patch management, and the capability to run scripts for onboarding remote systems are all valuable features.
What do you dislike about the product?
In my opinion, the reporting features feel somewhat clunky.
What problems is the product solving and how is that benefiting you?
We mainly use this for patch management, which is essential for our operations. The convenient remote support tools also make a big difference for our small team, helping us work more efficiently.
Packed with Features and Excellent Support
What do you like best about the product?
Easy to use, lots of great features added to make life easier.
What do you dislike about the product?
nothing, they do a great job helping you when you need something/
What problems is the product solving and how is that benefiting you?
making it easier to keep track of issues as well as remote into systems to resolve issues for users. Love how quick the system works to get users back to business.
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