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Keeps Endpoints Secure and Updated, Ensuring Compliance
What do you like best about the product?
One of the most impactful benefits has been its ability to keep all endpoints consistently updated and secure, reducing vulnerabilities and ensuring compliance across the board
What do you dislike about the product?
One area where NinjaOne could improve is its remote access tool—specifically, multi-monitor support
What problems is the product solving and how is that benefiting you?
Tasks like patch management, device updates, and routine maintenance have been streamlined, allowing us to operate more efficiently and focus on higher-level priorities.
Great System Visibility, But Reporting Needs Improvement
What do you like best about the product?
What I like best about NinjaOne is being able to know what is going on with user systems in the environment. My team and I can make corrective actions on a user's system right then.
What do you dislike about the product?
Need better reporting features so that I can provide status updates quicker
What problems is the product solving and how is that benefiting you?
We have users that work remote and NinjaOne is solving how we can remote into a user's system fix their problem immediately.
Efficient Patching & Remote Access, but Documentation Needs Clarity
What do you like best about the product?
I really appreciate the patching process for both applications and Windows updates. It provides all the necessary information in a single pane of glass, and I also like how it allows me to remotely access someone's computer with just one click.
What do you dislike about the product?
At times, I find the documentation to be unclear. For instance, I've encountered issues when working with Custom Fields, particularly regarding how they interact with devices and locations within my organization.
What problems is the product solving and how is that benefiting you?
Quickly can tell if devices are not patched. Also, ensuring that machines are patched and giving the user appropriate time/prompting to close down work and reboot.
Peace of Mind Monitoring, But Needs More AI Integration
What do you like best about the product?
I enjoy being able to be hands off on a lot of our servers knowing that Ninja is monitoring everything and will alert me if we have an issue.
What do you dislike about the product?
I do wish AI was more in plan within NinjaOne
What problems is the product solving and how is that benefiting you?
Keeping an eye on our servers and will alert me when something happens.
Seamless Remote Access, But Dashboard Customization Needs Improvement
What do you like best about the product?
Lately, I have really enjoyed the remote aspect of Ninja. Works seamlessly and doesn't require the user to install anything more than just the NINJARMMAGENT.
What do you dislike about the product?
Wish it was easier to customize the main dashboard to things I am actively wanting at all times. Sure that could be updated easily down the line.
What problems is the product solving and how is that benefiting you?
Solving the MDM issue we were having and allowing for it to be seamless for all of us in the department.
Efficient Remote Access for Troubleshooting, but Not a Fan of the Ninja
What do you like best about the product?
It Helps to remotely access and view all users computers in our organisations to help to diagnose and resolve problems more efficiently.
What do you dislike about the product?
The NinjaOne Remote does not run as smoothly as TeamViewer did previously it lags more and has a much lower resolution
What problems is the product solving and how is that benefiting you?
It enables us to remotely support our staff with ease
Great All-in-One IT Portal, but Miss the TV Integration
What do you like best about the product?
Support team are great and having almost everything in one portal is something that i've wanted in IT for many years. Everything is generally fairly straightforward to implement and use.
What do you dislike about the product?
Removing TV integration was a move that we weren't particularly happy with.
What problems is the product solving and how is that benefiting you?
Notification fatigue is a real problem and keeping everything in one portal goes some way to help that.
Flexible and Powerful RMM with Excellent Support, but a Steep Learning Curve
What do you like best about the product?
NinjaOne RMM is an impressively flexible platform. After installing the agent, you gain access to detailed information about your devices, and there are several ways to deploy or interact with your machines. The script deployment tool is excellent, and the NinjaOne Remote stands out as the most stable and seamless solution I have used.
It does take some time to become familiar with all the available tools, their features, and the various use cases, but the Ninja Dojo offers a wealth of information to help you learn. The support from NinjaOne is also outstanding. I have had multiple sessions with their engineers, who have guided me through achieving specific tasks.
I particularly appreciate how simple it is to trial new products. You can just toggle them on and start testing right away, without needing to seek approval from anyone.
It does take some time to become familiar with all the available tools, their features, and the various use cases, but the Ninja Dojo offers a wealth of information to help you learn. The support from NinjaOne is also outstanding. I have had multiple sessions with their engineers, who have guided me through achieving specific tasks.
I particularly appreciate how simple it is to trial new products. You can just toggle them on and start testing right away, without needing to seek approval from anyone.
What do you dislike about the product?
Figuring out where to begin can be challenging, especially with the many different approaches available for managing your devices. Determining the most effective method for your particular platform often involves some trial and error, particularly when it comes to setting up alerts. Certain tasks can also be quite complicated. For example, while you can use a script to interact with the NinjaOne agent and extract specific information to populate custom fields, I found this process to be rather time-consuming. Although the Dojo provided an article on the topic, it was somewhat outdated.
What problems is the product solving and how is that benefiting you?
Remote access to devices has been a major benefit for me. It enabled me to replace the enterprise version of Teamviewer, and NinjaRemote offers practical tools right from the start, including elevated permission prompts, the ability to lock end user controls, and file transfer capabilities.
NinjaOne also provides valuable reporting information, such as device health and performance metrics across the entire fleet. This has been helpful when supporting business cases for new or replacement devices.
Additionally, I find the software deployment feature very useful, and it operates much faster than InTune in my experience.
NinjaOne also provides valuable reporting information, such as device health and performance metrics across the entire fleet. This has been helpful when supporting business cases for new or replacement devices.
Additionally, I find the software deployment feature very useful, and it operates much faster than InTune in my experience.
NinjaOne: Intuitive Interface, but Needs Better Documentation for Advanced Features
What do you like best about the product?
NinjaOne’s clean and intuitive interface makes device management straightforward, even for large environments
What do you dislike about the product?
The onboarding and setup process at the beginning can feel somewhat overwhelming, especially if you don't have previous experience.
What problems is the product solving and how is that benefiting you?
Faster Support Response,
Secure and Reliable Connectivity,
Streamlined Software Deployment,
Scalable Rollout,
Secure and Reliable Connectivity,
Streamlined Software Deployment,
Scalable Rollout,
Great System Management
What do you like best about the product?
I like it's ability to manage systems in the background and the introduction of the integrated AI shows that they are constantly improving the platform. That speaks volumes.
What do you dislike about the product?
The tutorial videos are more commercial than instructional. Often, I have to find a way on my own as a result.
What problems is the product solving and how is that benefiting you?
I don't know that I can answer this. For what I use NinjaOne for, there hasn't been too many hiccups. I did like that NinjaOne integrated CrowdStrike which made it easier to install remotely and aids in management.
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