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Service delivery manager
What do you like best about the product?
patching , remote control for users is pretty accurate
What do you dislike about the product?
the ticket system too basic , need more options
What problems is the product solving and how is that benefiting you?
the patching and software deployment are more easy everything in the same place , unique tool to use
Easy Patching and Fast Installs, Excellent Support
What do you like best about the product?
Easy of use for patching, apps install quickly to the host, account manager support has been helpful
What do you dislike about the product?
I wish there was more built in Windows setting configurations that we can push
What problems is the product solving and how is that benefiting you?
Controlling software and OS patch management has been easier with NinjaOne. UI is also easy to navigate.
Easy to Use, Feature-Rich Platform with Room for Ticketing Improvements
What do you like best about the product?
NinjaOne is very easy to use, and contains various modules that are extremely useful for small teams. Implementation takes no time at all. Support is friendly and helpful, and their documentation is top notch. Automations, device management, remote control, ticketing, etc are all very easy to use and have robust feature sets.
What do you dislike about the product?
I sometimes compare NinjaOne to a restaurant with a huge menu, everything is not going to be the best ever. That being said, their ticketing could use some refinement. It would be nice to be able to raise incidents and truly merge tickets. They keep getting better with every release, so I have no doubt this will improve as well.
What problems is the product solving and how is that benefiting you?
NinjaOne is our all in one backup, ticketing, patching, MDM tool. One invoice for everything is super nice, and the price point is fair.
Easy as 1, 2, 3 Ticket is done. Join NinjaOne.
What do you like best about the product?
What i like best is all the features that are available from the remote desktop and being able to log in wherever, to the ticketing system that we use for our organization. It is also easy to use. Thankfully we haven't needed to contact customer support for major issues. We have been able to figure out things on our own. That's how easy it is to use ninja one and figure it out.
What do you dislike about the product?
Its hard to dislike something but one thing i do dislike is not being able to convert my friends in other organizations to join ninjaone.
What problems is the product solving and how is that benefiting you?
Our ticketing system. We have migrated from and old and out dated system to NinjaOne and it has worked flawlessly.
Remote Script Execution Shines, But Device Status Updates Need Improvement
What do you like best about the product?
What I appreciate most is the ability to run scripts remotely and silently. This feature has completely transformed our IT workflow, enabling us to set up scripts and devices without needing to ask employees or ourselves to travel for in-person installations or to remote in and disrupt their work. It's a fantastic yet straightforward capability that many products offer, but I find Ninja's implementation to be particularly well-designed and user-friendly.
What do you dislike about the product?
I find that the agent is slow to update device status, which makes the updating process frustrating. For example, it will try to update a device that has already powered off because it still thinks the device is online, even though it has actually been offline for more than five minutes. The opposite also happens: sometimes I have a device that I know is online, but I can't work with it because it isn't detected as being up.
What problems is the product solving and how is that benefiting you?
NinjaOne makes my IT work a lot easier. Remote access lets me fix problems fast without being on site. Software deployment and remote scripting save time by letting me push updates or run tasks on many devices at once. The ticket system keeps everything organized, and policy-based automation handles routine fixes automatically. Reporting helps me keep the bosses happy. Overall it saves time, keeps things running smoothly, and makes my job simpler.
Reliable and Versatile Tool, works well for our purposes.
What do you like best about the product?
This tool functions smoothly, requiring no unnecessary adjustments or causing any frustration. I find it to be reliable, versatile, and genuinely helpful. Implementation was quick and simple. We have not had reason to use customer support much, but they have been helpful on the couple of issues we have had over the last 18 months. We use NinjaOne all day, every day. The integration to Crowdstrike has worked well.
What do you dislike about the product?
I think the knowledge base could use a little refinement.
What problems is the product solving and how is that benefiting you?
We use it for patch management, backup, and to provide support to our users.
Effortless Setup and Security, But Ticketing Needs Improvement
What do you like best about the product?
I like how easy it was to pickup and start using and how easy it was to deploy to our devices. I use it every day to check on the health of our devices and keep our devices secure.
What do you dislike about the product?
One of the few downsides of NinjaOne is the ticketing system. It's pretty bare bones but the other intergrations and features helps with that.
What problems is the product solving and how is that benefiting you?
NinjaOne fixed several of our automation issues where we can now use scripts and built in features like the install application feature to quickly install certian programs and drivers to help our end users in a quick and quiet fasion.
User-Friendly and Easy to Implement, But MDM Needs Improvement
What do you like best about the product?
I like how easy it is to use and do the work needed. Implementation was very easy to get done. I have rarely needed customer support due tot he product being so user friendly. My team uses the product every day.
What do you dislike about the product?
The MDM product isn't quite fleshed out as some other stand alone products.
What problems is the product solving and how is that benefiting you?
One of item it solved for us right away was patch management and tracking.
Excellent RMM.
What do you like best about the product?
NinjaOne has been a game changer for my company. We never had a real MDM, and after exploring several options, we chose to use NinjaOne. From a day to day troubleshooting standpoint, it provides a plethora of tools we can use on the backend that lead to a less interruptive user experience. Because of the automation library, we have to remote in less to people's computers.
What do you dislike about the product?
The only negative experience we have had with NinjaOne is that every once in a while, automations as a whole seem to be broken by patches. When reported, these are often quickly resolved.
What problems is the product solving and how is that benefiting you?
It has solved a lack of control over devices. Before, the only control we had over devices was PDQ and actually remoting in to the machine. There was nowhere to get a software inventory or confirm that devices had all the mandatory security programs. Ninja provides us full visibility into every endpoint.
Powerful Scripting Capabilities, Limited Remote Control on Secure Networks
What do you like best about the product?
The ability to create PowerShell scripts and push those for complex routines has been great!
What do you dislike about the product?
Some of our users are on more secured networks and we cannot remotely control their device. We can still push scripts, but not the remote control feature.
What problems is the product solving and how is that benefiting you?
2/3 of our users are ever on our network, so a standard active directory solution was not working. We implemented NinjaOne along with Google Authentications for our Windows clients and things have gone great! The users are not managed with AD, but rather with custom scripts that we push out with NinjaOne. The remote scripting, updating, and remote control options have been great!
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