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3,165 reviews
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Elegant Dashboard and Efficiency, But Onboarding Support Needs Improvement
What do you like best about the product?
The ease of use and the GUI is elegant. The dashboard is very informative and has all the necessary alerts visible upon login. Very efficient and its nice to have everything in one place.
What do you dislike about the product?
The lack of support during initial setup. It felt rushed. Its almost like as soon as we cut the check, we were essentially forgot about.
What problems is the product solving and how is that benefiting you?
Having all information in one place is something that has made my job and daily tasks easier.
Great Remote Tools and Computer Health Reports
What do you like best about the product?
Multiple remote tools
Health report for computers
Video library
Health report for computers
Video library
What do you dislike about the product?
Does not always show that someone has remoted in.
What problems is the product solving and how is that benefiting you?
Computer health, update status
User-Friendly and Packed with Valuable Information!
What do you like best about the product?
Ease of use, amount of useful information in the product.
What do you dislike about the product?
A little bit better reporting - there's nothing canned. Also, the reports we create, when the computers are listed, it would be helpful to have those hyperlinked to the objecct contained for those in Ninja One.
What problems is the product solving and how is that benefiting you?
Reducing multiple platforms into 1
Great RMM. Significantly faster and less buggier than VSAX.
What do you like best about the product?
I use NinjaOne primarily to remote into user laptops when they are away from the office. I find it to be fast, easy, and I have not found any issues. I like that it is quick to reconnect when changing windows profiles and restarting. I have also started to utilize scripts like time sync to make certain processes much easier.
What do you dislike about the product?
I wish that NinjaOne contained prebuilt scripts or automations to update dell drivers or run dell command update.
What problems is the product solving and how is that benefiting you?
We remote into employee machines constantly and this one works significantly better than our previous RMM. The scripting has the potential to solve a lot of problems and significantly shorten our process for provisioning new laptops.
Ninja One Makes Device Management Effortless
What do you like best about the product?
The ability to monitor all my devices within the company. Before I was more hands on when devices needed updates, so having Ninja One has made my job at little easier.
What do you dislike about the product?
I honestly have no complaints about the platform.
What problems is the product solving and how is that benefiting you?
Managing devices with this product is straightforward and efficient. The interface makes it easy to keep track of all connected devices, allowing for smooth organization and control. Overall, device management is a strong aspect of this software.
Unified Platform Built for Purpose, Minor Maintenance Inconvenience
What do you like best about the product?
This platform offers a genuine single view, rather than being a collection of separate acquisitions pieced together. It is purpose-built for its functions, providing everything within one unified platform. This was easy to deploy next to our old RMM, the customer success team helped us integrate our other software and have a pretty seamless transition, we use ticketing and rmm so we live in here pretty much everyday..
What do you dislike about the product?
Occasionally, the maintenance lockout can be a bit inconvenient.
What problems is the product solving and how is that benefiting you?
Ticketing and patching have been convenient, as I can manage all tickets from different boards in a single place. Additionally, deploying patches is straightforward and easy to handle.
Simple and Intuitive—A Breeze to Use
What do you like best about the product?
It is simple and intuitive to use as an IT tech.
What do you dislike about the product?
I have not as of yet found anything with NinjaOne that I find to be deficient for our needs.
What problems is the product solving and how is that benefiting you?
A big issue that we had prior to NinjaOne was having our techstack spread out across many different vendors. With NinjaOne, we were able to reduce that down to just one.
Simple, Functional, and Integrates Well—Navigation Could Be Smoother
What do you like best about the product?
Simplicity and Functionality and the ability to link with other apps.
What do you dislike about the product?
Navigating to certain windows is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple companies across multiple states from a single point as well as mobile if needed.
Effortless Setup and Daily Use—NinjaOne Makes IT Management Simple
What do you like best about the product?
I love NinjaOne for its simplicity! It was very easy to implement into our existing infrastructure and getting our devices onboarded. I have used it on a daily basis for a multitude of tickets. The remote tool is perfect and I love that it is built into the platform. Creating automations and custom scripts is also very straightforward.
What do you dislike about the product?
It can sometimes be hard to see the effect is has across my organization. Approving patches is quick and easy, but sometimes it is tough to tell how well device updates are being applied.
What problems is the product solving and how is that benefiting you?
Before NinjaOne we had no way of remotely accessing any devices at my organization. So the built-in remote tool has been a game changer on our remote days. It is also amazing to get access to live data from devices.
Simply Top Notch! NinjaOne is the Best Thing That Happened to Me!
What do you like best about the product?
Finally I appreciate that NinjaOne regularly adds new features based on user feedback. This shows that the company is genuinely focused on improving the user experience and is committed to continuously developing the platform.
What do you dislike about the product?
Another improvement could be in the area of mobile notifications. While the mobile app is helpful, more customizable notification settings would allow users to prioritize alerts based on their specific needs. This way, users could focus on the most critical tasks and avoid information overload, ultimately leading to a more streamlined and efficient work process while on the go.
What problems is the product solving and how is that benefiting you?
The ability to automate routine tasks using NinjaOne’s API significantly enhances our operational efficiency. We can schedule system checks, update software, and push security patches automatically without manual intervention. This not only saves time and reduces human error but also ensures that our clients' systems are always up to date and secure, allowing us to focus on more complex IT challenges.
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