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3,165 reviews
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Excellent RMM Features, But Ticketing Needs Improvement
What do you like best about the product?
The RMM tool is very useful, it has many features which make it a great RMM. The device information provided from the tool is very well laid out making usability very easy to learn for the end user.
What do you dislike about the product?
NinjaOne Ticketing still needs a lot of work, it's not so intuitive and to create notifications for agents or simple things like this it's very complicated.
What problems is the product solving and how is that benefiting you?
It allows us to view information about all of our devices easily. We also have our RMM tool and helpdesk system through NinjaOne so unifies our systems. We're pushing out Windows updates through NinjaOne so increasing the security of our devices through the tool which is helpful.
Effortless Script Deployment, But Monitoring Needs Fine-Tuning
What do you like best about the product?
Being able to quickly deploy scripts to my entire environment and the granular patch control were the biggest benefits to me. Those features saved countless hours of work that had been done manually before.
What do you dislike about the product?
I was disappointed in the monitoring/alerting feature. I could not fine tune it well enough to stop getting an abundance of false positives, especially "system offline" notifications.
What problems is the product solving and how is that benefiting you?
Being a single solution to deploy to all PCs was the biggest benefit. It was always quick and unlike intune, i never had a problem with scripts not running correctly.
NinjaOne Revolutionized Our IT—Powerful Features, But Pricing May Deter Small Teams
What do you like best about the product?
NinjaOne's intuitive dashboard and seamless automation have transformed our IT workflows. The robust patch management and remote access tools save hours weekly, while detailed reporting helps us proactively monitor endpoints. Easy deployment across our fleet of 50+ devices means less downtime and happier teams—truly a game-changer for and internal IT department like ours.
What do you dislike about the product?
While feature-rich, the pricing can feel steep for smaller teams starting out, and there's no built-in PSA integration, requiring a third-party tool. Occasional script tweaks are needed for complex custom automations, but these are minor compared to the overall value
What problems is the product solving and how is that benefiting you?
NinjaOne tackles fragmented IT management by consolidating remote monitoring, automated patching, and alerting into one intuitive platform—solving issues like manual updates, reactive fixes, and siloed tools across our 50+ endpoints. Benefits include 50% faster resolutions, proactive downtime prevention, and freed-up team time for strategic work.
Intuitive Interface and Easy Onboarding, will be Great when Winget Patching is Dialed IN
What do you like best about the product?
The interface is very intuitive and it's the initial onboarding of devices is very easy. The product has a lot of features and it's easy to keep devices organized.
What do you dislike about the product?
The Winget implementation for patching 3rd party products is inconsistent.
What problems is the product solving and how is that benefiting you?
We needed a solution to centralize patch management, specifically 3rd party software. NinjaOne has a repository of 3rd party software (Adobe Reader, Chrome, Firefox, etc) and they're integrating the Winget repository which would increase the 3rd party offerings by a substantial amount.
Remote Management Made Easy
What do you like best about the product?
I think it does exactly what I wanted it to do. I can remotely manage alot of devices with ease. I especially like it for deployments. Its super easy to install and manage and it doesnt take a lot of maintenance to be effective.
What do you dislike about the product?
When I stretch the screen while taking over multiple monitors on the calibration gets thrown off when I click.
What problems is the product solving and how is that benefiting you?
Remote management of all kinds and remote support.
Effortless to Use and Works Across All Operating Systems
What do you like best about the product?
The ease of use and compatibility with multiple OS's
What do you dislike about the product?
haven't found anything i really dislike yet.
What problems is the product solving and how is that benefiting you?
The complexity of other systems
Great support
What do you like best about the product?
Web-based, integrations, support, proactive offerings of features
What do you dislike about the product?
Nothing really - other than the fact some features are extra cost but this is to be expected with this kind of software regardless of vendor.
What problems is the product solving and how is that benefiting you?
Managing and tracking infrastructure health as well as patching; both help us in our compliance journey.
Great system for remote access and basic computer management
What do you like best about the product?
Ease of use for Remote access. Bit defender bundle
What do you dislike about the product?
Limitations on licenses for devices that have been offline.
What problems is the product solving and how is that benefiting you?
Streamline licenses
Robust Multi-OS Management with Continuous Improvements
What do you like best about the product?
Multi-OS support, responsive remote desktop, patch management across OS's, hardware details and ability to run scripts and install software remotely. Responsive customer support. Clean and easy to understand dashboard, was easy to transition and install the ninja agent.
What do you dislike about the product?
Newer features feel less polished but steady updates give the impression that any small nitpicks will be dealt with.
What problems is the product solving and how is that benefiting you?
Allows seamless support to all our remote workers
Effortless to Use and Intuitive
What do you like best about the product?
Ease of use with the remote tool. The ablity to update computers on a schedule
What do you dislike about the product?
The search feature is a little cumbersome, meaning when I but charaters into the field way to much not related comes up
What problems is the product solving and how is that benefiting you?
Update security issues on computers
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