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What do you like best about the product?
Ease of Use and how quickly I can get devices up and running with agent installed. The remote access feature is a critical piece for my assisting end users with issues. The Dash board view allows me to quickly review my organizations assets health allowing me to quickly assess what devices may need review/troubleshooting.
What do you dislike about the product?
There isn't enough training available. While I do value the Office Hour meetings, I would really benefit from additional training on scripting and other features that could help make my processes more efficient.
What problems is the product solving and how is that benefiting you?
Patch management and ensuring this process is getting accomplished.
My primary tool as MSP
What do you like best about the product?
NinjaOne has become my main tool for monitoring, managing vulnerabilities and patches, deployment, and remote control. It's always the first application I open each morning. The platform is user-friendly and straightforward to set up. I appreciate its integration with SentinelOne, and the customer support has consistently been excellent.
What do you dislike about the product?
At this time, the only limitation I have encountered in my use case is the absence of peripherals discovery through WMI, PnP, or the Registry for ITAM purposes.
What problems is the product solving and how is that benefiting you?
It provides me with an effective central management platform for a significant portion of my IT stack.
Intuitive, Powerful, and Stress-Free IT Management with NinjaOne
What do you like best about the product?
I really appreciate how intuitive and user-friendly the platform is. It provides a broad selection of powerful features that are simple to navigate, even when handling more complex tasks. The automation capabilities stand out in particular, as they help me save time and minimize manual work by streamlining routine processes. All in all, NinjaOne has made IT management more efficient and far less stressful for me.
What do you dislike about the product?
One aspect I find frustrating about NinjaOne is that certain features are somewhat hidden or not immediately intuitive to find. For instance scheduled tasks for specific target devices is hidden away and cannot be accessed from a device itself. Nevertheless, the platform’s overall capabilities continue to make it an amazing asset.
What problems is the product solving and how is that benefiting you?
With NinjaOne's patch management system, I spend less time manually checking machines. Vulnerabilities are addressed faster, reducing the risk of exploits, and I no longer have to chase machines or users to ensure compliance.
Centralized Dashboard and Proactive Support, But User Login Issues do happen
What do you like best about the product?
We can view our environment on a single dashboard, which simplifies the process of searching for computers using the search bar for remote connections. Since going live, the customer support team has been proactive in checking on our satisfaction with the product and ensuring that we are happy with it.
What do you dislike about the product?
Login issues with end-users. Randomly, we have to delete users from Ninja and re-add them to get it to function correctly when it comes to entering tickets.
What problems is the product solving and how is that benefiting you?
It is an all-in-one IT tool for our shop. We use it a ton when it comes to helping end-users.
Seamless Mac & Windows Management, but App Integrations Could Be Simpler
What do you like best about the product?
It's very versatile in being able to contribute to both Mac and Windows environments. Unlike other products we have used, being able to remote seamlessly into Mac environments was a huge pain point that was alleviated through using NinjaOne. This single glass of plane allowed us to easily manage our environment. Being able to quickly get access to the platform through sales and support teams was incredibly useful when we had a tight timeline to move everything over. Including being able to get access to resources to move our fleet with ease. When deciding a product that our end users need to interact with on a daily basis, NinjaOne felt like a no-brainer.
What do you dislike about the product?
There is a lot of API integrations that can seem daunting to start setting up. The documentation and customer support when we got stuck was super helpful. We were able to get most of our apps assigned, but I also dislike that we have to ask for each individual app to be enabled. It is hard to know what we actually can have access to for app integrations, aside the times we did ask there usually was an app - I wish we could have just went through and selected every app integration from the get go.
What problems is the product solving and how is that benefiting you?
We are able to get along with managing every device that we have, from our Mac and Windows devices all the way to our iPads. Being able to keep everything on one platform makes it incredibly easily to navigate what is going on within our environment. Being able to easily set up security features for each device (generally or granular) is super useful to being able to keep our environment protected.
Support Team is Helpful, But Needs Better Internal Communication
What do you like best about the product?
In my opinion, it’s the support team, and the continuous pursuit of improvement and growth.
What do you dislike about the product?
I don’t understand why the people from support don’t communicate with each other.
What problems is the product solving and how is that benefiting you?
visibility into what is happening and the ability to prevent it
Essential for Managing End-User Tasks with Powerful Admin & Remoting Tools
What do you like best about the product?
NinjaOne was very easy to install and deploy across our network. It assists us in handling our daily end-user computer tasks and ensures that our computers stay current with Windows and software updates. A killer feature is the ability to access the command shell or PowerShell for either the current user or the system, which I find extremely useful. On the occasions when I have needed support, the team has been very helpful and responded quickly to resolve or answer my questions. Additionally, the remote access capability is invaluable when troubleshooting issues with an end-user.
What do you dislike about the product?
While it has a lot, I wish it had more integrations available with existing tech stack tools.
What problems is the product solving and how is that benefiting you?
NinjaOne has made our patch management process much more efficient. In addition, it offers a solid range of tools that assist us in troubleshooting problems and allow us to deploy and manage software remotely.
Comprehensive IT Management Made Easy
What do you like best about the product?
NinjaOne is great int the way that covers it so many bases for your IT infrastructure needs. The way that all of the features blend together as well as the integrations make everything easily accessible through a single pane of glass. Implementation into an existing IT environment is seamless, even when transitioning off of other tools and services. The tool itself is straightforward and easy to use for everyday use. The team members from the company are very personable and provide excellent support.
What do you dislike about the product?
The one aspect of NinjaOne that I dislike is the way that patching is configured. The patching configuration is a bit too simplistic and it's hard to track any issues that arise from patching. You can see when patches fail but you really have to dig for it.
What problems is the product solving and how is that benefiting you?
NinjaOne helps solve the issue of juggling multiple services and vendors. Having everything go through NinjaOne helps keep things streamlined and efficient in terms of planning, organization, and management for our IT infrastructure.
A Well-Developing RMM Choice
What do you like best about the product?
The intuitive interface is beautiful coming from a competitor who is now playing catch-up (even rebranding their tool as "Competitor One"). They're constantly updating and have a very active development team, who is quick to give you beta access to any feature they're working on. It's got great granularity and is only improving. I am looking forward to the more mature, focused, and powerful NinjaOne that comes with each patch.
What do you dislike about the product?
NinjaOne is moving fast. Redesigns of familiar features can cause a bit of confusion as you learn how to use your updated tool. That and the very messy "administration" tab are the only two things I can think of. Using this tool every day makes me wish we had adopted it a little later than we did, with some of the odd quirks slowly evaporating over time.
What problems is the product solving and how is that benefiting you?
NinjaOne is allowing a consistent connection to our clients and providing all-around ease of access to administer devices.
Custom Script Saving Makes Workflow a Breeze
What do you like best about the product?
I like that I can save custom scripts and deploy them as needed
What do you dislike about the product?
I dislike that I can't make custom groups for deployments.
What problems is the product solving and how is that benefiting you?
RMM mainly. We used to use WFRM, but NinjaOne has more features
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