External reviews
3,165 reviews
from
and
External reviews are not included in the AWS star rating for the product.
NinjaRmm
What do you like best about the product?
Ease of use, customization, competitive pricing
What do you dislike about the product?
There really needs to be a mobile app. This is the largest gaff in the offering.
What problems is the product solving and how is that benefiting you?
NinjaRMM allows me to offer enterprise class network monitoring for low cost. With the larger products available in the space we have almost needed a full time resource just to manage the RMM implementation which is not ideal. With Ninja I am able to keep my talent customer focused since their product just works.
Ninja RMM end user experience
What do you like best about the product?
Single pane review of all my clients. The click to connect and the quick remediation has saved us time and money
What do you dislike about the product?
appears there are issue searching for version of operating systems
What problems is the product solving and how is that benefiting you?
Remote maintenance and asset management
Ninja-fied
What do you like best about the product?
Simple, just simply simple - YET powerful and continuing to improve. Then there is the support staff - Just WOW!
What do you dislike about the product?
No much to dislike, staff are very responsive, fun yet professional.
What problems is the product solving and how is that benefiting you?
It was just yesterday got Ninja notified of a potential failing hard drive allowing us time to get a backup before a complete failure.
An MSP's Best Friend With An Actually Good UI/UX
What do you like best about the product?
Easy-to-use interface that puts user-experience and design first. You can tell that it is well thought out stands far and above the UX of many of the competitors on the market. I have tried competitors like Atera who are great price-wise, but it is clear that their focus is on features and getting them out the door quickly. NinjaRMM focuses more on refining the product, creating a great User Experience, and really thinking through deep integrations. I am excited for the future of the product as it grows.
What do you dislike about the product?
I do wish it integrated with some more robust solutions like Zapier which would go a long way. In addition, it would be great if it had integrations with Help Desks like Help Scout and invoicing software like Harvest and QBO. Some competitors have much more integrated on the help desk front. Much of this would be greatly improved by integrating with something like Zapier though. Mac management could be improved as well, though, it was explained that it is now a large focus.
What problems is the product solving and how is that benefiting you?
Monitoring computers for clients and managing computers through the use of remote actions as well as TeamViewer and other remote desktop features. We have been able to manage dozens of computers for clients and push out patches and monitor them so that the client feels protected.
Recommendations to others considering the product:
If you are looking for an RMM that is cloud-first and fully featured with a great development team behind it, NinjaRMM is a no-brainer. It has some limitations but they seem to be going in the right direction and they are constantly adding to the software.
showing 1,031 - 1,034