External reviews
3,165 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Patch Management Solution
What do you like best about the product?
NinjaRMM is a great patch management solution. What I like the most about it is how lightweight it is, both on the client-side and the back end.
What do you dislike about the product?
The only downside is the inability to do any type of on premises deployment to reduce update bandwidth during patch deployments. Since NinjaRMM uses the existing Windows Update locations, if you are deploying patches to multiple machines on the same network you can start to cause some bandwidth issues.
What problems is the product solving and how is that benefiting you?
Reduces the amount of time I had to spend creating deployment packages.
Recommendations to others considering the product:
If you are looking for a lightweight cloud-based solution that requires very little setup, this is the solution for you. I would highly recommend this for anyone who manages a lot of laptops and a mobile workforce. But, if you are looking for an SCCM replacement where you can fully vet and test every patch and create custom deployment packages, this won't really work for you.
GREAT Product, EXCELLENT Support
What do you like best about the product?
My favorite features are the mobile app (really nice tool), TeamViewer/Splashtop integrated remote support. The software inventory is quite impressive. The scripting library is quite nice and very useful.
What do you dislike about the product?
The patch management could some work, I find that I occasionally have to deploy a patch twice before it is listed as installed. The other main issue I've run into are scheduled reboots not always taking place as scheduled (even if the machine is powered on). I'm having a bit of trouble getting WOL to work reliablely.
What problems is the product solving and how is that benefiting you?
I'm using it to be more efficient with my time. NinjaRMM's integrated Teamviewer Remote Support allows me to remote into machines that are in other locations without having to always go onsite to resolve issues.
Better every release
What do you like best about the product?
The improvement and features that keep getting added
What do you dislike about the product?
Some missing features, like folder monitoring for such things monitoring log files of running software
What problems is the product solving and how is that benefiting you?
Pushing out Updates to update third party apps, monitoring and restarting important services on critical PCs.
Recommendations to others considering the product:
Great Company, growing every day.
Ninja for internal IT team
What do you like best about the product?
The software is a cheap month-to-month agent with robust features. It is very easy to use and can accomplish most basic support functions within minutes of installation.
What do you dislike about the product?
Some search functionality is counter-intuitive. Still a young software and growing out its feature set
What problems is the product solving and how is that benefiting you?
Remote management, software deployment, patch management, documentation
Great Experience with Ninja
What do you like best about the product?
It is easy to use and implement and the cost is good. Reporting has been very helpful in working with end users. Also helpful in identifying potential problems before they happen.
What do you dislike about the product?
Nothing I dislike. Would like to see more reports available, specifically for software licensing.
What problems is the product solving and how is that benefiting you?
Patch management is great. Also enjoy the reporting. I have been able to implement equipment replacement plans and upgrades with great success by using reporting. It is easy to show a client where they are deficient, why certain systems are slower than others, and helped to identify potential problems before they happen.
Recommendations to others considering the product:
Give it a try. It was easy to get help, implement and test.
Cheap, Reliable, Simple to Use, and Great Support
What do you like best about the product?
Ninja is a fantastic RMM tool that offers, in my opinion, the best bang for your buck. It's a little lighter on features than other RMM's on the market but it still gives you all the tools you need to get the job done. Now, as with any software, we've experienced some technical issues, but my experiences with their support have been unmatched and my issues have always been resolved. WELL DONE.
What do you dislike about the product?
As previously mentioned, its a bit lighter on features than other RMM's, but it still gets the job done. Navigation can also be a bit tricky as they went for the whole "single pane" approach, so some of the placement isn't exactly the most intuitive. Some minor bugs, but it's a newer product and they've all worked themselves out. Also, their mac support is abysmal.
What problems is the product solving and how is that benefiting you?
We're able to keep a close eye on our network and take action in a serious way very quickly if need be.
Great product that leaves competitors looking like software from the 90's
What do you like best about the product?
The range of features integrated into NinjaRMM are extensive, for example I have just set up Netflow on my firewall and pointed it to my NinjaRMM NMS, now I can view traffic flow and statistics from anywhere.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own.
What do you dislike about the product?
Lack of Linux agent, but apparently it will be released early next year.
What problems is the product solving and how is that benefiting you?
Updates are now simple to manage, updates can be done without even logging into the server.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Scripts can be run to push out new versions of our internal software.
Searching by a users name will bring up the computers they have logged into saving time from going through spreadsheets.
Recommendations to others considering the product:
NMS takes a bit of time to detect Syslog and Netflow traffic, give it time :)
Easy to Use/Implement
What do you like best about the product?
The ease of cheeking on computer health and update sand/or rebootts within one dashboards is also nice . The reports that you are able to run with this software is so great, nice to provide a client iwth an audit log of machinate I am caring foor.
What do you dislike about the product?
The only feature that is a little tunfavorale is when the ninja agent is taken off the Webroot will not automatically be removed from a computer when the ninja agent is.They were sold as a duo product but can be a pain to remove.
What problems is the product solving and how is that benefiting you?
Its a great product that has many auditing, reporting, and alerting features. If there is a data disaster or even like potential of one it will let you know that it detects something
NinjaRMM - Great Product, easy to use
What do you like best about the product?
NinjaRMM is easy to setup, easy to use and easy to get quick help when needed
What do you dislike about the product?
so far there is nothing that I dislike. I have used the product for about 3 months now.
What problems is the product solving and how is that benefiting you?
I am using NinjaRMM for Patch management, Software management, Remote Connection.
Easy to Use, Makes My Life Easier! Bot just for MSPs!
What do you like best about the product?
As a 1 man IT Department supporting over 100 users at multiple locations, Ninja has been a huge help in providing a single pane of glass management for our endpoints, simplifying AV with webroot being integrated, and giving us the ability to gain remote access to and from anywhere.
What do you dislike about the product?
Was a little difficult to navigate at first. I wish there was support for OEM patches/drivers, like Dell, Lenovo, etc.
What problems is the product solving and how is that benefiting you?
Remote access, especially for people on the road or working from home. Better monitoring allows us to be proactive. Was able to ditch our WSUS server and overall patch performance greatly improved.
showing 1,011 - 1,020