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NinjaRMM as a Remote IT Support Platform
What do you like best about the product?
The rapid and effective customer support in addition to the easy to navigate user interface. Additionally, the bitdefender integration makes it very easy to check crucial aspects of hardware security, stability, and health from the main dashboard without generating overwhelming information until the user chooses to dig deeper into a particular computer.
What do you dislike about the product?
The two aspects I disliked were our initial issues with TeamViewer integration (this was fixed by migrating to Splashtop and we haven't had issues since) and the fact that there is not built in function to delete a windows update across all devices. I believe that, given the inherent instability of Windows recently, this would be a fantastic feature that would save loads of time.
What problems is the product solving and how is that benefiting you?
The main problem we were able to solve using NinjaRMM was providing remote IT support while working from home due to COVID-19. However, following my return, NinjaRMM continued to be useful in monitoring our computers health, keeping our tech inventory up to date, gathering information needed for major network changes, and boosting the security of our entire system. Lastly, NinjaRMM's integration with splashtop gave us the ability to allow end users to remote into work computers from home increasing their flexibility and capability.
NinjaRMM at School
What do you like best about the product?
Solid reporting and fairly easy to add devices.
Once monitoring is set up, I very much appreciate the SMS alerting feature!
Once monitoring is set up, I very much appreciate the SMS alerting feature!
What do you dislike about the product?
I wish the alerts were a little more customizable/granular. I also would like a pricing model design to make it attractive to add all my devices. (Right now we only have a select number of items due to cost.)
What problems is the product solving and how is that benefiting you?
I really like that the alerting runs from the cloud - this lets us know there are issues even if we lose connectivity.
Ninja RMM Review
What do you like best about the product?
Easy of use and general functionality over the other RMMs that I have used. I also really enjoy the Tasks feature as it has made installing software across multiple systems a very easy thing.
What do you dislike about the product?
It would be nice to have a file distribution feature so that I don't always have to have a script.
What problems is the product solving and how is that benefiting you?
Installing software across a whole 600+ end-user company was a breeze with the tasks feature. This made the deployment of several software installs take roughly an hour versus several days to a week.
Recommendations to others considering the product:
Give it a shot!! Our account manager, Adam, is great Very helpful when I have questions and will always transfer any issues he can't explain or figure out on his own, over to tech support which has gotten back with me within a few hours. Adam has even pushed a few ideas that I had for more features up to the design team to see if they can implement them in the near future
Simple, easy and powerful
What do you like best about the product?
CMD and Powershell commands, integrations with A/V and customization alerts, Mobile app is very useful as well
What do you dislike about the product?
Wish there was a larger community for sharing scripts
What problems is the product solving and how is that benefiting you?
Automation patching and updates. Being able to deploy custom scripts across an organization.
Recommendations to others considering the product:
Take the time set up properly, make proper use of the dashboard
Affordable easy to use RMM tool that has all the necessary features for my business
What do you like best about the product?
The user interface is very intuitive and responsive.
What do you dislike about the product?
Would like to see more bit defender features.
What problems is the product solving and how is that benefiting you?
Helps me prevent problems and support my users.
Ninja RMM has been a great tool for our organization.
What do you like best about the product?
My team really likes the vast feature-set of NinjaRMM. It integrates well with remote access clients and AV software. It enables us to to perform regular monitoring and maintenance for our customers. We have used it to deploy software, scripts, AV, and system updates for many clients. We are able to monitor system health and proactively address issues before they result in down time.
What do you dislike about the product?
The interface can be a little overwhelming at times, but this is to be expected with any software that has so many options. Alerting could be a bit more robust, but in time I believe it will get better and better. Pricing can be somewhat steep for smaller organizations who don't need many seats.
What problems is the product solving and how is that benefiting you?
We have used NinjaRMM to solve the problem of remote access for all of our clients. By having a single pane of glass we can quickly provide remote support. We have been able to use workstation monitoring to detect failing hard drives, disk space issues, and view device history. We have realized the benefit of being able to see recent changes to software or settings when a new problem starts to occur. We have been able to provide systematic managed software updates for our smaller clients who run without a domain.
Tremendous value, powerful tool, simplify your support.
What do you like best about the product?
The Teamviewer licensing bundled in saved us a fortune, and when the virus hit the world, all of our users were easily able to access their desktops from home machines, laptops, tablets... all without a lot of fuss and bother. The integrated Antivirus and remote automated patching was just icing on the cake. As a new edit, I would add that Teamviewer has created some stumbling blocks since this first review, but NinjaOne is still a great solution.
What do you dislike about the product?
Other than a few User interface ideas I've given them, there are no huge issues- Teamviewer Desyncs were an issue but they seem to have worked that out with the Teamviewer people.
What problems is the product solving and how is that benefiting you?
Remote workers can now access their machines without us purchasing multiple channels for large amounts of money. Patching is made simple as I can see on one page what was successful and what wasn't.
Recommendations to others considering the product:
Get the TeamViewer bundle, enroll your users, make life easier.
A very versatile and reliable product
What do you like best about the product?
I've had Ninja RMM deployed in my environment for several months now and it yet to disappoint me. We needed a product that could patch endpoints that rarely connect to our network and this has been the ideal solution. It's easy to use without unnecessary features. One of my favorite features is the remote connection to PowerShell or the command line. Their support is excellent and new features are added regularly.
What do you dislike about the product?
There isn't really much to dislike. It's an excellent bang for your buck.
What problems is the product solving and how is that benefiting you?
Windows Updates. Our users used to have to get on the VPN then wait for their endpoint to receive patches from the WSUS server. This was unreliable. Ninja allows our end-users to bypass the VPN and receive approved updates like they were getting them directly from Mircosoft.
Simple No Nonsense Solution To It Management
What do you like best about the product?
It's very intuitive, it's easy, and it works. From a glance I can see exactly what's going on in any given organization and quickly get to work solving problems. Deployment to workstations is pretty strait forward, clean and silent.
What do you dislike about the product?
Haven't found anything yet, but my coworkers have mentioned it lacks some more powerful fea
What problems is the product solving and how is that benefiting you?
More efficiently resolving problems for our clients and preventing issues before they become a problem.
Recommendations to others considering the product:
Works great, especially for small business that need something simple and easy to use.
Good to manage and monitor your incidents and network.
What do you like best about the product?
It has a rich variety of functions for remote management of IT equipment operations as well as a highly customizable central pane for different needs that your business or technical team may have. It offers a simple and effective way to monitor remote devices such as servers within internal infrastructures, virtual machines, and various IT operational systems. In addition to this it has a network management agent which allows its users to drive configurations and monitoring on systems such as printers, firewalls, routers, perform backups which helps to reduce downtime and increase the efficiency in the management of your network.
What do you dislike about the product?
Some of their features are not fully developed but I know those features are in the roadmap and I'm looking forward to its arrival. The reporting functions lack more depth in functionality, it seems to fall short in the tasks you perform. They don't have a mobile app available for Android devices, only for iOS devices.
What problems is the product solving and how is that benefiting you?
NinjaRMM has allowed the support of our technicians, customers and 3rd party apps to be a more transparent and simple task, offering functionalities that improve the productivity of our team members as well as the remediation of various types of problems that can arise. Particularly it has been of great help its process of deploying patches to our machines, this being a highly difficult and conflicting task for many companies, so we are very grateful that NinjaRMM takes care of this process with a high level of efficiency like we've never experienced before.
Recommendations to others considering the product:
With the use of this great tool the benefits that were added to your company will be so diverse that you will show the changes in your productivity and workflow immediately. Its detailed data monitoring, alerting and monitoring mechanisms, integrated wizard to facilitate the discovery of devices in your network, network management capabilities, NetFlow, policy management, reporting and endless features that will make the management of IT operations and customer support an efficient and organized task for your organization or company.
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