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All Essential Tools in One Convenient Place
What do you like best about the product?
Having all the tools I require gathered in a single place, right where I need them, makes things so much more convenient for me.
What do you dislike about the product?
In my experience, the scripting functionality is quite limited, and the reporting features are insufficient.
What problems is the product solving and how is that benefiting you?
I appreciate being able to manage and view all of my customers from a single location.
Excellent RMM and Support
What do you like best about the product?
The RMM/Remote Access is very good and the technical support is quick and efficent.
I also believe it is one of the easier RMM platforms to use as well.
I also believe it is one of the easier RMM platforms to use as well.
What do you dislike about the product?
We had some licensing issues due to the wording of the SKUs. I think they need to clarify the difference between RMM and Remote Access since they are bundled together when talking about RMM.
What problems is the product solving and how is that benefiting you?
N1 is solving patch management problems and UAC issues with windows. Remoting into a users pc is easy to do.
Stable RMM with small flaws
What do you like best about the product?
The standard templates are very well designed and cover most server requirements regarding measurable values. For more detailed queries, there is the possibility to perform more individualized checks, for example, via scripts. The ticket system is easy to use and intuitively structured. The asset management also works for devices that are not directly monitored. The installation of the agents is straightforward. Particularly noteworthy is the account manager, who shows genuine interest, addresses the problems, and actively seeks solutions. The response times for tickets are also very good (significantly better than, for example, N-able or Connectwise). The RMM is used daily, especially for ticketing. Existing structures did not need to be adjusted for ticketing, as it could be seamlessly integrated.
The mobile app is limited in functions but stable.
Stable documentation and introductions to topics (see Dojo)
The mobile app is limited in functions but stable.
Stable documentation and introductions to topics (see Dojo)
What do you dislike about the product?
The user interface initially appears somewhat convoluted, but over time one gets used to it and recognizes the underlying logic. For more complex automations, there is fundamentally the possibility to implement them, although this is mainly done through scripts. Reports are available, but they offer only limited flexibility. In comparison, N-able, for example, provides significantly more detailed reporting.
What problems is the product solving and how is that benefiting you?
Before the introduction of Ninjaone, we did not have an RMM in use, which meant we were practically in the dark when server issues arose, and the distribution of patches on client devices often lagged behind. With Ninjaone, we were able to completely solve this problem, as the integrated patch management automatically handles the updates. Additionally, we can now retrieve numerous device information directly from the RMM and resolve many issues in the background without disturbing the users.
Easy integration to SJHC
What do you like best about the product?
Simplfied Remote Management
Easy to manage and deploy.
Easy to manage and deploy.
What do you dislike about the product?
We like the solution, and would like to expand to other functionality.
What problems is the product solving and how is that benefiting you?
Remote support for our hybrid workers.
Excellent Patch Management and Remote support tools
What do you like best about the product?
Patch management and remote support tools
What do you dislike about the product?
Mac Patch management needs to improve more for domain users.
What problems is the product solving and how is that benefiting you?
Support team is very responsive.
Easy Setup and Smooth Navigation, But Add-On Access Could Improve
What do you like best about the product?
NINJA One requires a little time to set up. Client deployment is very simple and fast. Daily use is easy, simple and effective. The tabs are clear and navigation is smooth.
What do you dislike about the product?
Access to add-ons like Bitdefender Gravity Zone is not so easy. Direct access from the menu would be nice.
What problems is the product solving and how is that benefiting you?
Real-time monitoring of client workstations and programmable alerts to prevent potential problems. Remote control for interventions. Certain cleaning and control scripts. Antivirus management.
Powerful, User-Friendly Platform with Excellent Ongoing Training
What do you like best about the product?
An easy to use but powerful platform. Always adding to it's functionality and an active ongoing education and training resources. Easy to implement and great customer support.
What do you dislike about the product?
I can't think of anything. Maybe that they don't allow control of backup encryption keys locally.
What problems is the product solving and how is that benefiting you?
As a small business, the addition of extra platforms and services (sometimes at no additional cost) means that I don't always have to sign up for another complementing platform or service.
Effortless Deployment and Time-Saving Policies with NinjaOne
What do you like best about the product?
I like the ease of deployment and daily management. Once in use the ability to quickly and easily deploy software through NinjaOne is amazing. I am just starting to explore policies, which makes it even easier, because once the policy is applied multiple actions can be completed with zero effort, saving a ton of time.
What do you dislike about the product?
Finding some features can take a bit at first. There are ton of features and capabilities, and understanding it all can be a challenge.
What problems is the product solving and how is that benefiting you?
It brings most of my management features in one place and allows for easily deploying software and settings. It also streamlines a ton of audit questions.
All-in-One Platform That Simplifies Everything
What do you like best about the product?
Multiple systems in one platform makes it easy to manage
What do you dislike about the product?
Just started using the platform. No dislikes at the moment
What problems is the product solving and how is that benefiting you?
I'm able to manage our EP, path them, and provide support when needed
We're big fans!
What do you like best about the product?
Ninja One has been invaluable for us. My favorite feature is the remote access tool. It has simplified and enhanced our ability to support our clients.
What do you dislike about the product?
No dislikes, just excited for new features such as asset management
What problems is the product solving and how is that benefiting you?
The ease of remote access has made supporting our end users so much easier and better
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