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Unbabel has worked very well for our business. Both with Zendesk & other translations
What do you like best about the product?
Ease of use & Accuracy of the translations
What do you dislike about the product?
Two logins for the two different portals
What problems is the product solving and how is that benefiting you?
Allows us to communicate with customers in a variety of languages.
Proactive team
What do you like best about the product?
Unbabel platform - cause is user-friendly and intuitive
Unbabel team - people are willing to help and transparent
Unbabel team - people are willing to help and transparent
What do you dislike about the product?
there is nothing that I dislike, all good
What problems is the product solving and how is that benefiting you?
CSAT translations - this is something we are excited about.
Great service for global expert support!
What do you like best about the product?
Unbabel is a user-friendly service that integrates well with Zendesk to allow for true global support with their expert language translation tools. Their support of the product is top notch and super experienced.
What do you dislike about the product?
Truly, there is nothing we dislike about Unbabel. They offer a unique product to help our brand reach audiences that we could not reach before, they support you along the way and make for an easy experience from start to finish.
What problems is the product solving and how is that benefiting you?
We offer a product to the Nordic countries, yet our support team is 100% English speaking. If it weren't for Unbabel then we would not be able to effectively communicate with our customers in the regions.
Unbabel is super helpful <3
What do you like best about the product?
Zenly loves that Unbabel can help us support our customers in all languages. It is fast and professional. It is a pleasure to get in touch with their support. They are super fast and friendly. Working with Unbabel brings us joy. It translates all the tickets we receive automatically, moreover, you can request the translations easily.
What do you dislike about the product?
Zenly didn't find any disadvantages :) Unbabel is perfect for us. We have weekly meetings with the Success manager to discuss issues or potential improvements.
What problems is the product solving and how is that benefiting you?
Unbabel is intigrated into zendesk. We have really rare issues with Unbabel when it doesn't translate/work properly. However, it has never been a problem for them to fix it super quickly :)
Improving the CSAT of our Buyers throughout the world!
What do you like best about the product?
The most remarkable thing is the speed and quality of the translation, perfectly maintaining the format of the text. Seamlessly integrated with Zendesk, it allows agents to respond quickly and transparently to customers. The support during the implementation stages also deserves a highlight.
What do you dislike about the product?
There is nothing that I did not like. There are opportunities for improvement in relation to the languages that the system accepts as input for the translation. I know the team is working hard to expand that capacity. This will bring great possibilities for our operation, as well as cost reduction and ease of finding trained personnel.
What problems is the product solving and how is that benefiting you?
Since the implementation of Unbabel in our support operation, our customer satisfaction has improved by 48% for services in languages such as French, Italian, German, Arabic and Japanese.
UnBabel as a translation toon
What do you like best about the product?
UnBabel is a tool that we have been using for just short of 2 years for translations that need to be done in a CX environment. I really enjoy the fact that the tool is simple and very sure friendly.
What do you dislike about the product?
The main thing that I dislike at this stage is that the tool is only able to translate from English to other languages which makes cross-language translations tough to do. Especially when the translator is not native in English.
What problems is the product solving and how is that benefiting you?
It is allowing us to efficiently handle our tickets in CX as we do not constantly have to depend on various language teams to assist with support. We have not seen a drastic decrease in AHT not an increase in CSAT.
Personal and fast service
What do you like best about the product?
With the personal service from Unbabel, how it is easy to set up Unbabel, and the seamless integration with our systems, Unbabel goes above and beyond in every way.
Using Unbabel has given us more coverage with one language or another.
Using Unbabel has given us more coverage with one language or another.
What do you dislike about the product?
So far, there haven´t been any things to dislike; their service has been outstanding in every way, from integration to total production; we are looking forward to continued cooperation
What problems is the product solving and how is that benefiting you?
Unbabel has helped us solve the translation of articles, having multilingual email and chat, and minimising the amount of agents needed with specific language skills.
The tool is intuitive and the quality of the translations works well.
What do you like best about the product?
The service team is attentive, the onboarding was fast, they are solicitous, they offer many language options, an easy tool to install and configure.
What do you dislike about the product?
At the moment I still don't have points of attention with the tool
What problems is the product solving and how is that benefiting you?
we have an international support operation and with unbabel we are able to serve more customers in their native languages, increasing the satisfaction of our users
Unplanned high contact volume - No problem
What do you like best about the product?
Here, a young company has created a solution to allow internationally active companies to operate flexibly in a wide range of markets. The exchange is always solution-oriented and close to the customer.
What do you dislike about the product?
off the top of my head, nothing, except that it costs money, but there's nothing free and all the alternatives tested didn't come close to the quality level.
What problems is the product solving and how is that benefiting you?
We are always struggling with upward swings in contact volume - What causes jubilation at the sales level can be very painful at the customer service level - With Unbabel, we have managed to make our teams more flexible and react to any peak at short notice
High quality transcreations that are provided quickly
What do you like best about the product?
The service is next level! Alex Rotaru is always quick to respond to any requests and share the quotes on the same day. Under pressurising timelines, Alex always goes out of his way to provide the transcreations as close to the requested date as possible.
What do you dislike about the product?
Maybe that there is 2 different processes when transcreating and translating. Maybe these 2 services could be streamlined to make the process even quicker?
What problems is the product solving and how is that benefiting you?
Translating content which is super beneficial for us as we work with a global company!
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