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Easy, seamless and flexible multilingual solution
What do you like best about the product?
- Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy, the integration to Zendesk was seamless and very fast.
- We have developed a great relationship with their Customer Success managers, they're very open to our feedback and suggestions to improve their solutions.
- The translation quality is excellent if you spend the time to create a proper glossary for the languages you need.
All in all, Unbabel helped us manage our backlog more flexibly than we could before, especially during COVID-19 period, where we had to adjust our operations in a timely manner, and without compromising our CSAT or response time.
- We have developed a great relationship with their Customer Success managers, they're very open to our feedback and suggestions to improve their solutions.
- The translation quality is excellent if you spend the time to create a proper glossary for the languages you need.
All in all, Unbabel helped us manage our backlog more flexibly than we could before, especially during COVID-19 period, where we had to adjust our operations in a timely manner, and without compromising our CSAT or response time.
What do you dislike about the product?
Their new reporting dashboard lacks basic functionalities; for instance, we can't break down data per "Brand", so we're still using their old dashboard.
We primarily use Unbabel for Asian languages, mostly Korean and Simplified/Traditional Chinese. These languages are challenging so you will need to dedicate time to create a glossary, assess the translation quality and provide the feedback to Unbabel. After doing so we saw an increase in the accuracy and quality overall.
We primarily use Unbabel for Asian languages, mostly Korean and Simplified/Traditional Chinese. These languages are challenging so you will need to dedicate time to create a glossary, assess the translation quality and provide the feedback to Unbabel. After doing so we saw an increase in the accuracy and quality overall.
What problems is the product solving and how is that benefiting you?
Hiring native speakers for Asian languages is expensive so Unbabel helps us in that regard. We also use Unbabel for smaller European languages where ticket volumes are small and we can't hire agents specifically for those, so Unbabel gives us this flexibility.
Swift, smart and adaptable
What do you like best about the product?
The ease of use of the interface and tools, make Unbabel less of a chore and more of a minor task. With the tool linked to our customer-facing Help Center, we're able to easily manage hundreds of articles in multiple languages. Everything is easy to manage, track and update. What was once a laborious task is something a new starter can learn in a very short time.
What do you dislike about the product?
There are very few issues with Unbabel, with the few we experienced really unique to us and our specific needs. However, irrespective of their complexity, we easily resolved them with help from Unbabel.
What problems is the product solving and how is that benefiting you?
We manage multiple Help Centers in varying languages, from as many as 22 languages to just a handful. This can be a complicated challenge, but with the right tools, logging and reporting - this has been made much easier than our previous methods.
Great team and a v good service! Innovative model
What do you like best about the product?
Spectrum of languages offered. Project team is great.
What do you dislike about the product?
Sometimes the quality of the work is not great but the guys are always willing to amend and change.
What problems is the product solving and how is that benefiting you?
Small languages we dont need to hire a full time employee but we dont need to stop the service.
Value for money.
Value for money.
Easy to use, with prompt and helpful customer support
What do you like best about the product?
The Zendesk integration is seamless and easy for agents to use. We have been impressed with the support from Unbabel, too - everyone we have worked with has always been prompt, helpful and informative.
What do you dislike about the product?
It is not possible to send outbound translated emails directly to customers. We have a workaround that involves emailing ourselves and then copying & pasting the translation, but this is cumbersome. The option to send outbound emails through Unbabel would be a great help to us.
What problems is the product solving and how is that benefiting you?
It has been an invaluable tool for us as we expand across Europe, allowing us to bring our current team's expertise and first-class support to customers in new markets from day one.
Unbabel Review
What do you like best about the product?
The flexibility it gives to our business helps ensure we can deliver in areas we have not been able to do before.
What do you dislike about the product?
No issues, great tool, and a great team to support
What problems is the product solving and how is that benefiting you?
Providing lower costs to our client, as well as improved AHT's, VOC, DSAT
Easy, seamless and a quality service!
What do you like best about the product?
A seamless integration with Zendesk that "just works". Easy to install and get up and running, and then it's a set and forget from there when using the Zendesk plug-in which was also recently updated and looks amazing! The Unbabel team are fantastic to work with, always responsive and wanting to improve accuracy and personalisation with our brand and vocabulary/terminology.
What do you dislike about the product?
We don't really experience many issues with Unbabel at all. After some initial tweaking to our vocabulary glossary the accuracy is high and the speed is very fast.
What problems is the product solving and how is that benefiting you?
An easy to use localisation service for customer support emails via Zendesk.
With Unbabel we have more flexibility as a business
What do you like best about the product?
We are no longer dependent on native speaker advisors to handle customer claims. Our Customer Experience agents help customers in different languages providing more freedom to allocate native speaker agents where they are needed the most. This translates into shorter waiting times and overall a better customer experience for our users.
What do you dislike about the product?
The German language could be improved in terms of the quality of the translations.
What problems is the product solving and how is that benefiting you?
Shorter waiting times for our users and an overall improved customer experience
Great Tool for Translation
What do you like best about the product?
The integration with Zendesk is seamless and easy to manage from the admin side of things. Translations are accurate, which allows us to communicate with our customers in many languages. Also, while I don't need to reach out to their customer happiness team very often, their support is super prompt and effective. When a service such as Unbabel has great support, it gives me confidence to continue using them in the future.
What do you dislike about the product?
I cannot think of anything I dislike about Unbabel.
What problems is the product solving and how is that benefiting you?
Providing email support in many languages across the globe is a huge benefit to increasing our global footprint. Customers prefer getting help in their native language, and with Unbabel, we're able to provide that.
Great partnership and great support
What do you like best about the product?
The communication nd the support from the Unbabel team has been excellent from the very beginning of our experience.
What do you dislike about the product?
As with any platform, certain changes or feature enhancements would be welcome. Some of these would be very specific to our needs. However, all our suggestions are always well received and actioned if possible.
What problems is the product solving and how is that benefiting you?
The benefits of being flexible and allowing us to serve our customers during long hours of operation with scalability, without compromising on the expected quality of the conversations.
Recommendations to others considering the product:
Consider the service if you are looking to expand the language base required for your customers. The service will allow you to scale and reach out to your wider customer base. The accounts team will do everything for you to make your new efforts a success.
the perfect tool to help you scale for multi-language support operations
What do you like best about the product?
easy to use,
quick onboarding processes
quick onboarding processes
What do you dislike about the product?
dashboards and portals could be improved
What problems is the product solving and how is that benefiting you?
manual uploading of help centre content translated in multiple languages
supporting languages that have no native speaking agents available
support operations with backlogs
supporting languages that have no native speaking agents available
support operations with backlogs
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