We are an animal health company. We work to provide various products for companion animals, such as swine and equine. We are a global company.

The business objective that we are trying to achieve with its AI-powered automation is to reduce the effort for our business users. There are certainly a lot of tasks that take them away from some more high-value opportunities within their function and improve the overall customer experience. We would like to be able to look at the data differently and to be able to ultimately improve our customers. That is our ultimate goal.

The great thing about our function within the company is that we explore automation throughout the company and all different business functions. A lot of our use cases are for replicating some of the mundane manual tasks that users do. A lot of them are data reconciliations involving extracting and comparing data from different sources. We are also exploring opportunities to be able to understand and process data better by using some of the UiPath task mining capabilities. That is what we have at the forefront right now.

It has fundamentally changed what our organization is able to achieve. There is such a global interest in automation. Being able to be at the center of that for our company and allow them not only the opportunity to automate their tasks but also be a centralized location for answering questions and helping people learn has been great.

We have very limited use cases with which we have explored some of the AI-specific features. We have done some proof of concepts with some smaller use cases, and we certainly could see the value on that small scale. We are looking forward to much larger opportunities going forward.

Even in the proof of concept, it cuts down on our time in exploring some of the processes. There is ultimately value for our team internally while doing some of the investigative pieces on some of these processes. There is also the added benefit for the users. We are able to help them faster. It has certainly been very helpful. It is hard to quantify time savings because we are just getting started with some of the tools. For the proof of concept, it saved us about a week. It was a small use case involving looking into the process and deep diving into it. Being able to allow the mining tools to do some of that analysis saved us a lot of time. It did cut down at least a week's worth of research for sure.

This proof of concept was a task-mining proof of concept. The valuable piece that we had from task mining was being able to look under the hood in some processes. In this particular proof of concept, it was a process that the team had done for years and years and years but never took a deep dive into what all the handoffs were. Being able to record and then get that insight and that dashboard view at the end showed us a lot. It showed us where the time was spent in each part of the process and allowed our business users to focus on what within that process could be improved, fixed, or standardized. It was certainly very helpful because it was a passive way of looking at the process. Being able to see the dashboard was certainly helpful for us to communicate or to improve.

In my particular job function, Automation Hub has been invaluable. We have set up an Automation Hub specific to what we need within our team to be able to solicit automation ideas from our business users. It helps us to be able to review those ideas, meet with our functions and ask them more questions, and build our value case as well, so Automation Hub has been huge for us. We are working on setting up the insights tool as well.

We see a lot of opportunity there for recognizing the actual value once our use cases are live in production. We have not yet used UiPath's AI Center, but we are certainly looking to do that in the future once we are more established with the tool.

We are new to the tool. Currently, we do not have any cons. There is still a lot left for us to explore. We have heard of a lot of features at the conference today, and we will certainly build upon that. As we are exploring, some of the improvements could be in the pipeline within Automation Hub and insights, but so far, we have had a great experience with UiPath.

My company is new to UiPath. We procured the software in quarter one of this year, and we are currently working on getting acclimated to the tool. We are doing some data migrations and exploring the ins and outs of the software.

So far, so good. In terms of stability, there are no issues or concerns.

It is absolutely scalable. We have no issues or concerns. There are a lot of opportunities for sure.

Their support has been tremendous. Anytime we have a question or anytime we want to learn something more about the tool, there is no shortage of answers. They have been very helpful. I would rate their support a ten out of ten.

Our company does utilize another RPA solution. Our reason for getting UiPath was the fact that it is an automation platform, so having that full end-to-end view of the use case from ingestion to implementation to gathering actual insights and having it all in one centralized location was a big selling point for us. Its task mining, plug-ins, and SAP integration capabilities made it very interesting for us.

I have a little bit of experience with Power Automate. UiPath has orchestration, whereas Power Automate does not. It is another way through which we can bring value to our business areas with our automations. Having everything centralized in one place is a very big feature there.

I worked very heavily in setting up our Automation Hub, designing our questionnaire forms, setting up our users there, and rolling that out to our company. It was very straightforward. Our UiPath account managers have been super helpful and supportive in that. Whenever we have a question, everyone is very responsive and very easy to talk to. They have been very helpful, whether that be in person or in a meeting, or pointing us towards documentation to help us guide us through. It has been great.

In terms of implementation strategy, we logically started in the way so that we understand a process. We started with setting up our Automation Hub within our entire organization and making sure we established governance and the right security. We made sure that our asset was set up correctly within our organization. In terms of the software, we got our Automation Hub set up and we got our environments set up from a maintenance standpoint, and now, we are working on getting our insights set up for us.

We have a partnership within our organization for our team. In collaboration with them, we worked on setting up UiPath. We have partnered with Persistent, and our experience with them has been great.

We are still a little bit early with our journey, but it is certainly saving time and effort for the small number of use cases that we do have on the platform.

I do not know the specifics within my role, but from what I do know, everything has been very fair. Especially with the licensing that we have for our team, we have been able to accommodate everybody on our team with the roles and access that they require. So far, so good.

We did evaluate other solutions, but I do not know the specifics within my role. I do know that UiPath was one of the leading ones out there and the capabilities that we have seen were what we were looking for.

To those evaluating the solution, I would advise appreciating the fact that it is a platform. You can track the automation idea from intake through implementation, and then you can gather the insights once it is live or in production. Being able to have everything all centralized in one place is a great way to keep your team organized and truly measure the value of your automations.

I would rate UiPath a ten out of ten. I am enjoying the tool. At the UiPath Conference, I got to know about a lot of opportunities to look forward to. I enjoyed it.

The use cases have been really broad for us. We have been trying to go in a bunch of different directions. The use cases started out small with attended automation, trying to automate a bunch of reports for our operations departments. That's where we started just to prove the concept, and now we're branching out into some of the document understanding.

We're in the financial services industry. I work specifically for our security clearing division. I do stock trading, bonds, and all that kind of stuff. Our main objective was productivity, trying to prevent from having to hire so many people to run our ops department.

We have also done task mining. It has been really great for us. It's helped not only document what we're going to do for automation but also document processes in general. There are a lot of departments that just don't have any documentation.

We've really been leveraging it in that way to try and get better documentation around all processes.

The features we've used are somewhat limited at the moment. We've been doing a lot of basic reports. We automate daily reporting tasks.

A lot of our back-office business is driven around emails right now, and there's no automation whatsoever around any of that at the moment. That's where we're really looking to go.

The biggest struggle that we've had is understanding how to get in and properly set up all the architecture and orchestrate everything correctly from the get-go rather than trial and error and then fixing it as we go.

I have been using UiPath for a year.

I haven't had any issues with stability.

We have a very small team at the moment, so we're still trying to scale up.

Scalability is open to interpretation because it depends on how your environment is set up.

Personally, we have to deploy a lot of our stuff on our own servers, behind our own firewall. It's left up to us to maintain the scalability, whereas other firms may be able to use more of the cloud robots and not have to worry about it as much.

Scalability has been a little bit of an issue, but it's our own issue, not really UiPath's issue.

The customer service and support are very responsive and helpful. We have run into a few issues where they haven't been able to give us a definitive solution.

For example, one of the biggest issues we've had is that we have a lot of integration issues with our Outlook. I don't know if it's how we set it up or issues with UiPath activities, but we've been struggling there and going back and forth with support.

We use Microsoft Power Automate a little bit. Power Automate has a little bit of orchestration. UiPath is definitely a lot more sophisticated. That's definitely a big advantage at the moment.

Our use case for Power Automate has been very limited at the moment. Mainly, we've been targeting areas where we struggled with UiPath and using Power Automate, mostly in the Microsoft integrations where that works seamlessly out of the box. In contrast, we've run into some hurdles around certain Outlook and Teams-type activities with UiPath.

We're using Cloud Orchestrators so the setup was pretty straightforward. We have its cloud Orchestration by all of our robots running on-prem servers.

There were two people involved in the deployment process.

Initially, nobody bought in on the idea of automation so we started building small tasks that we could show to people. It was mostly attended automation on desktops to let the users see how the program works and get comfortable with it.

We started building a bunch of little automations that aren't huge time savers but demonstrate how UiPath can work for people. That was the implementation approach we took.

Now we've got some buy-in. People understand who we're starting to reevaluate, try and scale the program, and do it the right way this time.

We have seen a return on investment. We're mostly calculating the time saved at the moment. Now we're starting to get a little more into the cost-benefit analysis of things because we have a a program running.

For this first year, our biggest metric has been showing upper management the time saved so that we can calculate the number of employees that we need.

The pricing is justified at the moment. It's definitely significantly more expensive than other competitors out there, but at the moment, its technology is good enough to where UiPath can justify it. It'll be interesting to see in the years to come, once Microsoft starts competing more, what the pricing ends up looking like.

UiPath is definitely the leader right now. I would rate it a nine out of ten.

If you have the resources, try UiPath. Get some consulting to set everything up properly from the get-go, so you don't have to go back and redo it the way that we've done.

No matter what approach you take, you're going to see some benefit from using it.

We primarily use UiPath for RCM and it can handle most tasks effectively, especially when dealing with data extraction from PDF files. There might be more complex scenarios where AI could be more suitable, although the implementation might be challenging. We are in the process of evaluating these AI-powered use cases.

We have found UiPath to be quite valuable as we actively deploy and use bots, which have become a significant asset to our operations.

We were able to achieve the savings. It has freed up around ten thousand hours of time and resources for other tasks.

Improving financial and recording operations through the use of charts would be advantageous.

I have been using UiPath for approximately two years.

The stability is excellent.

Scalability is impressive, and it only requires the appropriate licensing.

The support is quite commendable, and they are very prompt in addressing issues. I would rate it eight out of ten.

The initial setup is straightforward.

ROI is significant when the use case results in substantial cost savings, but it's important to note that not all use cases deliver such hard savings.

The cost is on the higher side.

My recommendation is to thoroughly assess use cases and choose the right tools to prevent possible setbacks. Overall, I would rate it nine out of ten.

We had two distinct automation needs. First, we aimed to simplify the process of obtaining weekly updates on new employees. This involved automating navigating a portal, identifying new employees, and distinguishing between contractors and full-time employees and aims to streamline maintaining an accurate and current employee database for your company.

The second use case focused on case number categorization. We needed to categorize cases originating from sources like SSM, DC Salesforce, and others into different categories, such as origin-related or finance-related, to prioritize and address them based on their urgency and type.

It offers an advanced and in-depth set of features, allowing for intricate and specific automation tasks. It is designed for a more user-friendly and localized experience, catering to individuals who aren't necessarily focused on development.

The ease of use in both running and developing automation bots is a key factor for us. We also measure customer satisfaction not only in monetary terms but also in terms of the hours saved. For example, if we can save ten thousand hours in a year, it's a substantial achievement because it translates into cost savings for the organization. Ultimately, the hours saved through automation equate to tangible financial benefits.

The concept of process analysis would be helpful. Having a tool that can assess the entire workflow of an automation created by someone would be highly beneficial. This tool could identify areas where enhancements or improvements are feasible, simplifying the process of refining and optimizing automation workflows. In the case of case number categorization, we encountered an issue. While creating the automation, the system was designed to detect and categorize cases into various specified categories.

I have been using UiPath for a year and a half.

The performance of the automation largely depends on the developers and the environment. For unattended automation, ongoing monitoring is necessary, especially when your team is actively making changes to the interface of the platform or system you're automating.

It is highly scalable as it can be deployed to handle large datasets and execute numerous processes concurrently. This scalability enhances its efficiency and productivity, making it a valuable tool.

My company made the decision to opt for UiPath over other vendors approximately five to six years ago. The primary reason for this choice was its superior technology and the seamless integration it offered for running our processes.

The initial setup was straightforward.

It doesn't have many direct competitors that offer a comparable blend of advanced automation features and competitive pricing. What sets them apart is their commitment to continuous improvement and innovation, evident in their advertising and technology enhancements.

Overall, I would rate UiPath nine out of ten.

I use UiPath for a variety of tasks, including automating user interfaces, processing documents, utilizing process mining, performing test automation, and even handling natural language processing.

It contributed to revenue growth by enabling us to maintain a consistent headcount and resource level while expanding our business.

Unattended automation, particularly in the realm of UI automation, is the most valuable aspect.

Its ability to swiftly create automation in UiPath Studio is highly beneficial. It's highly effective in pinpointing areas within the organization where assistance is required.

There are several areas where I see room for improvement in the tool. One of these areas would be a more solutions-oriented pricing structure. This is because the platform requires a multitude of building blocks even for the simplest use cases and when dealing with newer clients, this can be challenging. One area where I'd appreciate additional or new features is in the realm of insights.

I have been using UiPath for seven years.

It offers good stability features with minor bugs from time to time.

When it comes to scalability, UiPath exhibits a high degree of proficiency.

The customer support is quite commendable and we often make use of TAM when needed. I would rate it around an eight out of ten because there is room for improvement.

I've previously used a variety of automation tools, including Blue Prism, OpenSpan, Automation Anywhere, WorkFusion, and Microsoft Power Automate.

The initial setup was straightforward.

I collaborated with my IT teams to establish high-availability virtual machines in Azure, whether on-premises or in a semi-private environment. I also partnered with my security team to formulate our digital worker strategy, which essentially involved managing identities, and I integrated all these components into a cohesive system.

It comes with a high cost, but the value it delivers justifies the expense.

We conducted evaluations of various automation platforms, including Automation Anywhere, Kofax, Pega, and Blue Prism. There were several notable distinctions. Firstly, UiPath stood out because it offered a free starting point, which was not the case with the others. Secondly, UiPath's integration with Visual Studio was more seamless compared to the other platforms. Their open and free-for-all community is an enormous advantage.

My advice would be to keep your problem-solving approach simple and avoid the urge to plan every detail. One common issue I've observed is people tend to overcomplicate the deployment, strategy, and overall decision-making process when adopting a new software platform. Instead, I'd recommend that if you can identify one or two use cases where the tool's benefits outweigh its costs, you have a solid starting point. Keep it straightforward, and you'll be on the right track.

Overall, I would rate it ten out of ten.

We use the solution to automate our processes.

The tool's most valuable feature is its embedded activities.

UiPath needs to be easier to use.

I have been using the product for two years.

I rate UiPath's stability a nine out of ten.

I rate the solution's scalability a nine out of ten.

The tool's tech support is good.

I have used Blue Prism before.

The tool's deployment was easy.

A consultant helped us with the tool's deployment.

We have seen ROI with UiPath's use.

The tool's pricing is fairly reasonable.

We wanted to minimize manual work so that our employees could utilize their time efficiently.

The solution has helped us save employees' time and money.

I rate the product a nine out of ten. You should utilize the training, practice exams, and all other information in UiPath.

We use the product for contact center, HR, and airport operations.

The tool's most valuable feature is unattended robots.

UiPath's process mining needs to improve a lot. The generated reports are difficult to analyze by ordinary people. Task mining reports are also difficult.

I have been using the solution for four years.

I rate UiPath's stability an eight out of ten.

I rate the solution's scalability an eight out of ten.

The support tickets don't get solved at times. We expect to support people with higher expertise when we open a ticket. However, we get less experienced individuals who waste our time.

The solution's deployment was straightforward.

Our partner helped us with the implementation.

UiPath is too expensive.

I have evaluated Power Automate and Automation Anywhere. The main differences include easy implementation and development.

The business objective that we tried to achieve with automation was enhanced productivity.

UiPath has fundamentally changed our organization's reporting and task-mining processes.

We use UiPath AI Center.

I rate the product an eight out of ten.

We use UiPath to automate the extraction of information from PDF files and populate websites with this data.

Our primary goal is to save time for our business users, allowing them to focus on more engaging tasks instead of manually clicking and inputting information on various websites.

The incorporation of AI in our automation liberates resources for other tasks. I believe we save approximately thirty minutes per employee each day.

The most valuable aspect is the ease of accomplishing tasks. It's incredibly user-friendly, making it accessible even to non-developers. Whether it's clicking in specific locations or entering data on a website, it simplifies the process significantly.

Updating the tool across multiple virtual machines can be time-consuming and somewhat cumbersome. It would be more convenient if this process could be automated.

I have been using UiPath for three years.

It offers good stability capabilities.

It is a highly scalable solution.

Their customer support has proved to be excellent. I would rate it ten out of ten.

I previously used Microsoft's Power Automate tool, but I switched to UiPath because it offers a wider range of features. Microsoft's focus seemed to be primarily on Microsoft-related costs, often neglecting comprehensive support.

The initial setup is straightforward, but the main challenge I encounter is related to updates.

Overall, I would rate it ten out of ten.

We use the solution for automation. I have implemented the solution in many ways. Some clients need to send us files via email or through Excel. We are reading and creating the file into some internal systems.

Some other clients need the solution to read invoices from different vendors. We get them from Outlook email and fetch data.

We are working for finance organizations. For example, the Canadian government is creating rules to discharge loan applications within one month or suffer a fine. We are helping financial companies discharge files on a daily basis to help them maintain compliance and reduce fines.

Many features are quite useful for us.

The document understanding is something we use a lot. It's very good and easy to use. It was a unique solution at the time. More are providing it now. However, having document understanding at the time was implemented for a US-based client who really liked it.

It's useful for building automation. It's good for the client side.

The Studio is very useful for automation and development purposes.

It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job.

We are able to implement end-to-end automation. To start, we'll meet with the operations team and they'll describe their problems. For example, what they do on a daily basis and how many people they need. Then, we create a requirement document to find ways to move forward and streamline.

We work for a financial client. They have the top three or four Canadian banks attached to them. They are all providing files. There's money involved in every transaction on a daily basis. If there's any mistake it can cost a lot for the companies. By automating the processes, and removing human error, we are saving a lot of money for these companies.

We use the user community and forums. They are all very helpful. Every time we have a question, we find a solution to them. We can also find answers on YouTube. It helps us find solutions easily.

The product has helped us minimize the on-prem footprint. We're using the on-prem orchestrator and it's been helpful.

I haven't used the UiPath Academy courses, however, we direct new users to it. It's very easy to use and helps new people get up to speed and understand quickly.

It helps speed up and reduce the cost of digital transformation. We're working to automate more on a daily basis. It's continuously upgrading and developing.

When it comes to document understanding, it's helped reduce human error. It's given us more power to check things, like inappropriate invoices are set aside and they give the user the chance to change the mistake where it makes sense.

It helps free up employee time.

These days, document understanding costs can be very high, so we've implemented it only for two or three customers. It can be very costly for clients, even though the functionality is very good.

They are continuously improving their product. I have no specific complaints as to its functionality.

It would be ideal if UiPath had more cloud functionality, similar to Power Automate.

I've used the solution since 2019.

The solution is usually stable. Sometimes the activity doesn't work as expected.

I'd rate the stability seven out of ten.

We have four developer licenses and five developer-attended bots plus five unattended bots. The machines are Azure and on-cloud.

The solution is scalable.

Technical support is very helpful. I've never had an issue with them.

I'm also familiar with Power Automate, which allows you to run processes over the cloud. You don't need to run anything through the portal. You need to connect the bot to your machine to run any process in UiPath.

Another difference is the licensing costs. Power Automate offers very low pricing.

I don't work with any other RPA tools.

I was not involved in the initial setup.

There is some configuration required when upgrading. We don't have much maintenance and usually engage the UiPath support team when we need to do configurations.

The UiPath support team assisted our admin team with the setup.

I don't have specific details in regard to ROI.

The pricing is quite expensive compared to Power Automate.

Clients are charged on a yearly basis. I'm not sure of the exact amount.

I am a systems integrator.

I'd rate the solution six out of ten.

I'd recommend the UiPath Academy to new users and I'd recommend the product to other users looking to automate.

UiPath is a general automation tool that's useful in multiple cases, such as finance, HR, and cybersecurity. We have around 8,000 indirect users. Thousands see the reports generated by UiPath daily.

UiPath has helped my company to increase productivity, and it has financial implications. We can reduce the number of full-time employees we need, and existing FTEs can concentrate on more important work. It has reduced the time spent on repetitive tasks by about 30 percent. UiPath is particularly beneficial to employees who work night shifts. They don't need to wake up early to run the reports. It's automated, so they have the reports in their inboxes as soon as they wake up.

It gives us the power to scale up because we can process a greater volume of tasks by adding more bots, and we can accomplish things we could not do without adding staff.

UiPath reduces human error in terms of understanding what is written and changing it. It does not have the intelligence to think or manipulate the values that it sees, but it can change a value from x to y, reducing human error. It depends on the use case, but a bot is a lot less likely than a human to make errors when performing certain tasks, like converting a dollar amount to euros or pounds.

We have a hybrid environment with a small on-prem installation and AWS, but we plan to transition fully to the cloud by next year, so it has definitely decreased our on-prem footprint and the maintenance requirements from our side. We don't need to do as much stack maintenance on our physical infrastructure.

The UiPath Academy courses help the team to learn and understand what is going on. The great part is that it's free. With some products, you can only access the learning materials with an enterprise license. However, UiPath enables you to take the courses even if you are only using the community version.

We have experimented with UiPath's AI functions, but we have not used them in production. We are working with the solution's Document Understanding capabilities, and our AI team is creating a few use cases for us.

The most valuable feature is the UiPath Community, where developers can share and collaborate. We realize a lot of value and utility from developers coming together. That's a significant advantage UiPath has over its competitors. It has helped us understand what other people are doing and contribute to the community. Aside from that, the UI automation is pretty good with respect to error handling and other stuff.

The UiPath user community is pretty engaged. You rarely see this level of engagement on other platforms. There are thousands of questions, and when you post a new one, you can usually get an answer within five minutes. That shows how engaged the community is. You can also get a fast response from the company itself. They connect with their users through regular seminars and events like mini-hackathons and demos.

Building automations in UiPath is simple. It's a safe, low-code platform. The drag-and-drop workflows make it accessible to non-technical people, and it's becoming even easier with the advent of generative AI. You can just type whatever you want to create, and it can do it for you.

We have been developing some processes that can help with climate issues. UiPath can help us track our carbon emissions. We have various portals where we report our progress on our climate goals, and we can gather the data using UiPath quickly and provide timely updates to the government.

With UiPath, we can implement end-to-end automation involving integration with multiple products. We can add chatbots in the front and process mining or data mining. Through process mining, we can automate use cases as we get them. This capability was not available earlier. We can analyze the bots and derive insights from UiPath, which makes it end-to-end.

UiPath should make more of its advanced capabilities available to non-technical users through additional low-code features. They should also enhance their AI features and make more machine learning models available out of the box through the UiPath store.

I started using UiPath in 2016 when I was with a different company.

UiPath is a stable product, but there are still some areas where it could improve.

The scalability depends on the design of the board. If I follow single designs, there might not be a possibility to scale it. But if I follow a design where I have Master, the pro producer, and consumer problem where I have some bots that are just collecting the information and some parts just processing that information. That way it can be scaled, but that will be dependent on the design of the problem.

I rate UiPath support nine out of 10. The turnaround time is typically a day. We might get a callback the next day if it's something more complex, but the ticket is usually closed within two days.

I have previously used Automation Anywhere but not at my current company. A lot of people use Automation Anywhere. However, it's more of a closed ecosystem, so you don't have access to the creativity of other developers. With UiPath, developers can publish their processes to be reused by others. That is not available in Automation Anywhere. It's like the Android store where I can publish my app in the store, and people can use it whether it is monitored or not.

Our deployment took around four to six months. The initial deployment was simple, but it took some time to set up the architecture. We needed to get approval from our cloud team to set UiPath up and integrate it. Around five to seven people were involved. The solution is deployed across multiple locations and departments.

We have to perform some maintenance on the software that UiPath is automating. When we build a database, we need to archive it so that we don't exceed the requirements. We have to delete logs regularly, and the machines require software updates. It isn't specific to UiPath.

We've seen a significant return on our investment. For example, when we needed to do a lot of data migration because we were transitioning to a new platform, we previously had to hire outsourced contractors to do that manually.

This cost a lot of money and involved some data security risks because we had to share access with them. They would need to migrate the data manually using some tool, but we can now do that internally with UiPath. No one is looking at our data, and it can be done fast.

UiPath is on the higher side compared to Microsoft Power Automate and Automation Anywhere.

I rate UiPath eight out of 10. If you are considering UiPath, you should think about whether you have strong use cases that can't be handled by a competing solution. For small use cases, your needs might be better met by another tool that is native to your environment.