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Repeatedly Positive Experience
What do you like best about the product?
Zuora is flexible and extensive and often times has a solution in place or a solution engineer can quickly offer a solution to help scale or stabilize the business
What do you dislike about the product?
Sometimes the Zuora interface can be cludgy or confusing - especially when there are very complex deals being entered into the interface.
What problems is the product solving and how is that benefiting you?
We are in the process of migrating all of our products from one subscription platform to Zuora. Our consumer products, since they are simple and straight-forward, are i nthe process of being completed. We will continue to move our mid-market applications and services into Zuora by Q4 2019.
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Incredible rating billing engine
What do you like best about the product?
It allows you to view your customer's usage and rated amount with discounts, free tier and overage in real time. Great use case for upselling customers and notifying them if they past their contractual rate so they are not surprised of large invoices.
What do you dislike about the product?
No support yet for large scale usage models and requires usage to be aggregated.
What problems is the product solving and how is that benefiting you?
SaaS usage based billing for customers that have prepaid amounts, free tiers and overage billings. The platform makes it easy to implement billing rules for usage based customers and future changes to rules and pricing.
New to the Subscription World
What do you like best about the product?
Zuora is pretty easy to learn. I was able to catch on quickly and they have a great university and community to help.
What do you dislike about the product?
The search feature could be universal and when you make a change it des not always bring you back to the record you working on.
What problems is the product solving and how is that benefiting you?
Zuora allows us to automate our billing and takes the stress of having to do monthly billing off of our plate.
Recommendations to others considering the product:
Seems to be the most engaged of the market. Looking forward to seeing what the future holds.
nice friendly cloud application
What do you like best about the product?
zuora is nice cloud based application which give more flexibility
What do you dislike about the product?
nothing much dislike but some enhancements needed for billing
What problems is the product solving and how is that benefiting you?
na
Recommendations to others considering the product:
not much
Reviewing Zuora CPQ/integration to SF
What do you like best about the product?
Flexibility with objects.
New to Zuora but platform seems pretty easy to learn.
New to Zuora but platform seems pretty easy to learn.
What do you dislike about the product?
Would like to learn more about the orders functionality - so not a dislike just an unknown
What problems is the product solving and how is that benefiting you?
Subscription quoting / SaaS billing
The Z experience
What do you like best about the product?
Great focus on product functionality & ease of use.
What do you dislike about the product?
Professional Agreements to sign taketoo long.
What problems is the product solving and how is that benefiting you?
helping clients implement. long term projects
Perfect SaaS Billing Product
What do you like best about the product?
Ease of using the portal
Number of Custom fields available for all business need.
Number of Custom fields available for all business need.
What do you dislike about the product?
Limitations of reporting structures.
Limitation of subscription records per account.
Limitation of subscription records per account.
What problems is the product solving and how is that benefiting you?
Invoicing our dealers
Recommendations to others considering the product:
Define Product Catalog keeping your future busines needs in mind.
really informative
What do you like best about the product?
new billing roll outs/automated features/subscription
What do you dislike about the product?
manual processes /having to created amendments
What problems is the product solving and how is that benefiting you?
order managemnt and subscription billing, new automations
Billing review
What do you like best about the product?
Great system for to resolve billing issues.
What do you dislike about the product?
The system has potential, however it is not "user friendly"
What problems is the product solving and how is that benefiting you?
Invoicing errors
billing discrepancy
billing discrepancy
implemented and running
What do you like best about the product?
ease of use - ease of learning processes
What do you dislike about the product?
support is difficult to work with and quick to assume you don't know what you're talking about
What problems is the product solving and how is that benefiting you?
transformation from enterprise to suscription
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