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KPI Machine for your SaaS or subscription business
What do you like best about the product?
We evaluated Zuora for our subscription TV company. It's very handy to measure basic kpi's such as churn rate, lifetime value, active users etc. Also, it has a nice knowledge base including metric calculations for a subscription business.
What do you dislike about the product?
Integrations. It doesn't play nice with other business intelligence tools.
What problems is the product solving and how is that benefiting you?
We used this tool to set and calculate vital KPI's for our company.
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Makes things more complicated
What do you like best about the product?
I have more quote options to send clients
What do you dislike about the product?
The customer service and customizability have been a huge burden for us to overcome since we purchased it. A lot has to do with our SalesForce integration, but regardless it has added countless hours of work to our sales and finance teams.
What problems is the product solving and how is that benefiting you?
It allows us to customize different types of quote offerings to prospects
Recommendations to others considering the product:
Make sure your SalesForce integration is strong before launching it. At first glace it looks great, but after implemented was a mess for us.
It has gotten better over the years
What do you like best about the product?
I think the reporting and the integration with different credit card gateways is pretty good.
What do you dislike about the product?
Sporadic syncing issues with Salesforce, and the need of jumping back and forth from Zuora to Salesforce.
What problems is the product solving and how is that benefiting you?
Invoicing and in general all the billing is done through Zuora in integration with Salesforce.
Recommendations to others considering the product:
I can only speak about Zuora in relation with it's integration with Salesforce. About 8 years ago with integrated both Zuora and Salesforce and it was not an easy task. As a standalone software it's great. Good functionality and reporting from within Zuora itself, but within Salesforce, you can only see/access some info that cannot be exposed in Salesforce, which in some cases it's ok since you don't want to give access to your billing to Salesforce users, although some time this is necessary.
No one gets CPQ right, but Zuora does it better than the rest
What do you like best about the product?
They have a nice step by step flow for users when creating a quote, but there's a lot of ability to customize the flow. It requires some knowledge of Apex and Visualforce, but there are certain things you can customize with just clicks, workflows rules, validation rules, etc. Any CPQ implementation is a huge project and this was no exception, but we had a lot of support from Zuora when we set it up.
What do you dislike about the product?
They don't do a great job of letting you know of updates to the quoting package in Salesforce, and when you do know it can be a bit of a pain to upgrade to the new version. That sort of comes with the territory of so much of it being built natively in Salesforce though, so I'm not sure how else I'd do it. And although the quoting flow is pretty customizable, there are still a lot of things I'd like to see and wish I could customize.
What problems is the product solving and how is that benefiting you?
I love this product because it lets our sales and CS reps manage and send their own order forms without a lot of room for error and without having to rely on a separate team to put together orders. That's huge!
Never again
What do you like best about the product?
Since upgrading to CPQ, we have been able to dynamically build our quotes with bundling.
What do you dislike about the product?
Unless you have a full internal admin and dev team to support you, dealing with Zuora support will be PAINFUL. We are averaging one support ticket per week because of all the issues we have come across. The software is buggy, slow, and the users hate it. Avoid at all costs.
What problems is the product solving and how is that benefiting you?
Zuora is out billing system of record and allows our sales reps to send quotes to the customers.
Recommendations to others considering the product:
Avoid at all costs.
A great solution to subscription economy
What do you like best about the product?
Home page landing view of account, seeing credits, how many subscriptions and the price of each and how many open invoices a customer has all in one location.
What do you dislike about the product?
Its not a comprehensive accounts receivable program. Had to purchase pricey add ons to handle some basic accounting needs.
What problems is the product solving and how is that benefiting you?
Being able to suspend customer accounts without cancellations has been a huge benefit to our business. As well as bundled packages.
Zuora is enabling us to scale as a growing start-up
What do you like best about the product?
The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating end of month commissions, recognizing and deferring revenue, and overall bookkeeping. The quoting tool that Zuora has integrated with Salesforce is also a huge plus. Our sales team can now easily create nice looking quotes by selecting various product / rate plans through the Zuora / Salesforce Quoting tool. The quotes are then immediately sent over to our clients and the subscription data synced to Zuora so that the client is ready to be billed. Prior to this process, it was a hassle manually inputting billing information into our legacy invoicing platform, which also offered no room to manage term dates / billing dates or any other subscription related data.
What do you dislike about the product?
Be cautious of dates and how they can impact billing. I.e. if a customer signs up in the middle of the month, will their billing be prorated? There are many different dates that can be tracked in Zuora which make the tool complex, but also sophisticated. Additionally, the on-boarding and learning curve is extensive and steep - the training and implementation requires a lot of time and attention.. for a while it felt like my sole job was Zuora. However, working with Zuora's Global Services team that handles the implementation made it all worth it. The team at Zuora want to see you succeed and knowing I was in good hands, with people who were ready to help, made me all that more motivated in making sure I could implement Zuora to the best of it's capability at our company. I'm still not getting it all right / some subscriptions are more complicated than others, but I'm confident that with Zuora's support we will get to a point where invoicing is done seamlessly.
What problems is the product solving and how is that benefiting you?
We signed onto Zuora without much standardization to our billing process, subscription management, or even a formalized product catalog. We were rapidly bringing new customers on at many different pricing schedules and payment terms. Now with Zuora, there is clear insight into the different rate plans customers are subscribed to, as well as their MRR and other reporting measures.
Leader in Subscription Billing
What do you like best about the product?
Implementation is quicker, and no customization
What do you dislike about the product?
You need to agree to the fact on limitations due to cloud solution
What problems is the product solving and how is that benefiting you?
Subscription Billing
Billing and payments
What do you like best about the product?
I like the capability of customizing each account to fit each customer and not having to worry about information changing. Also like the reporting and payment Lockbox. Very easy to use and saves a lot of time.
What do you dislike about the product?
I did not like that you did not have the flexibilty to move payments and create credit or debit memos but you are offering that now.
What problems is the product solving and how is that benefiting you?
Customer pricing is easier to track, billing issues we had in the past with our old system in example price changes due to human error in uploading or adding new customers.
Recommendations to others considering the product:
Take time to learn the system and everything it has to offer.
New Zuora Implementation
What do you like best about the product?
Easy Sales team quoting, automated billing and subscription management.
What do you dislike about the product?
The difficulty in customizing Zuora CPQ with Salesforce /Zuora
What problems is the product solving and how is that benefiting you?
Q2C. Easy, standardized quotes and contracts.
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