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Great UI & Customer Service
What do you like best about the product?
Sugar's User Interface and Customer Service are excellent. The price point for the feature set can't be beat.
What do you dislike about the product?
The speed of the API is good enough but could be a little faster.
What problems is the product solving and how is that benefiting you?
As a SugarCRM implementer we have solved a wide range of business problems from Finance to Manufacturing to Agribusiness.
Recommendations to others considering the product:
Think through your requirements and processes and see if they fit within any CRM system you're looking at.
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SugarCRM in an IT company: From purchasing dept to sales consultants
What do you like best about the product?
There are many, for example: Easy of use and how intuitive SugarCRM is. It is also very adaptable and customizable. We have been able to adjust it to fit our business needs. It comes with an awesome, free Outlook plugin that for some users enables them to almost never leave their mailbox. The mobile client is fast, feature rich, and very customizable.
What do you dislike about the product?
Reporting tool could be better. It works ok for basic needs but it´s missing tools like line graphs, overlaying trend line/moving average, etc. Email module needs a makeover (but the great Outlook plugin makes up for most of it) and added features like ability to forward archived email.
What problems is the product solving and how is that benefiting you?
Follow up on sale opportunities are solved with workflows (reminders, red banner once past Expected Close Date, etc). Scheduled reports assist the managers to be on top of their sales teams, as well. Giving our employees a 360 degree overview of the client as well as gathering most users into a single system. We sync our client list from our SAP system to provide correct information to our employees.
Recommendations to others considering the product:
Do a pilot in their cloud sandbox and get your feet wet that way. It´s easy and very likely that you´ll see quickly whether or not Sugar fits your needs.
Sugar. Getting better all the time.
What do you like best about the product?
With the new update, the one-click to log a call once at an account's page is pretty awesome.
What do you dislike about the product?
The new autofill capability is awkward and slow, which, in a lot of ways, makes it even more aggravating than the previous version. I also wish there was a feature to search "other nearby accounts".
What problems is the product solving and how is that benefiting you?
I like that it helps me to keep track of my accounts.
Recommendations to others considering the product:
It takes a lot of sandbox time to become proficient at it, but it does happen.
Great all round CRM
What do you like best about the product?
Affordable yet powerful and highly customizable CRM.
Highly and easily customizable even to those without any programming experience.
The new process author functionality is very powerful.
The mobile app is heading in a good direction.
Overall user interface is intuitive.
Highly and easily customizable even to those without any programming experience.
The new process author functionality is very powerful.
The mobile app is heading in a good direction.
Overall user interface is intuitive.
What do you dislike about the product?
Needs better collaborative and chat functionality. Digital marketing modules are a little old and not very robust.
What problems is the product solving and how is that benefiting you?
Managing a distributed independent factory rep group. Managing long complex sales cycles.
Recommendations to others considering the product:
Great affordable yet affordable and highly customizable CRM.
Customization to meet your business needs
What do you like best about the product?
The ability to customize the software has been key for our business. The software provides numerous ways to customize it so that you can really fine tune it to meet your business needs.
What do you dislike about the product?
The cost of the per user licensing has prevented us from giving everyone access to the system. We would like for the information to be available to everyone but it is too costly for us to pay for licenses for those users who would only need access once or twice a month.
What problems is the product solving and how is that benefiting you?
We have customized SugarCRM to act as our order management and invoicing solution. This has simplified processes for our users because they can now find all information on a customer, including their orders, in the one system.
SugarCRM Review
What do you like best about the product?
I didn't like much about Sugar. It was difficult to navigate, slow, and not user friendly.
What do you dislike about the product?
It was difficult to navigate, slow, and not user friendly.
What problems is the product solving and how is that benefiting you?
This was used for CRM
Recommendations to others considering the product:
This software is not comparable to Salesforce. The user functionality and ease of navigation is unprecedented.
Organized content and ease of use for a one stop shop of info.
What do you like best about the product?
Organization of information. Keeping all users up-to-date with accounts and who to contact.
What do you dislike about the product?
User-ability- it could be more friendly for the end-user
What problems is the product solving and how is that benefiting you?
How to remain connected across many different individuals and go to market with the same valuable information
Easy to use and navigate. Love how easy it is to build out a report.
What do you like best about the product?
Great mobile app for when I am on the road.
What do you dislike about the product?
wish I could easily send reports to others.
What problems is the product solving and how is that benefiting you?
Easy to lay out my tasks and events for my sales week.
Daily use, but still waiting for some glitches to be evened out
What do you like best about the product?
I really like the interface and being able to choose my own dashboard. I think my company may use this software in a unique way in that often I am using one of the modules to "talk" to my co-workers and present them with assignments. Because of this, i like being able to update user profiles easily and adjust their permissions. Reporting is also fairly straight forward and easy to modify.
What do you dislike about the product?
I am often the one inputting data, but the original source of that data is one of my colleagues. I would like a better way to record this. We are also currently working on a glitch that does not allow me to send emails straight out of Sugar to my contacts.
What problems is the product solving and how is that benefiting you?
We are solving a lot of our reporting issues, it is nice to have one place to record all meetings, questions, events etc. in which the staff participate.
Its a good product.
What do you like best about the product?
Ajax capabilities allow to build great widgets and tools.
What do you dislike about the product?
Its complexity on the configuration part, it is not very well explained how to configure many settings.
What problems is the product solving and how is that benefiting you?
User information database and user cases.
Recommendations to others considering the product:
Yes
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