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Organized content and ease of use for a one stop shop of info.
What do you like best about the product?
Organization of information. Keeping all users up-to-date with accounts and who to contact.
What do you dislike about the product?
User-ability- it could be more friendly for the end-user
What problems is the product solving and how is that benefiting you?
How to remain connected across many different individuals and go to market with the same valuable information
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Easy to use and navigate. Love how easy it is to build out a report.
What do you like best about the product?
Great mobile app for when I am on the road.
What do you dislike about the product?
wish I could easily send reports to others.
What problems is the product solving and how is that benefiting you?
Easy to lay out my tasks and events for my sales week.
Daily use, but still waiting for some glitches to be evened out
What do you like best about the product?
I really like the interface and being able to choose my own dashboard. I think my company may use this software in a unique way in that often I am using one of the modules to "talk" to my co-workers and present them with assignments. Because of this, i like being able to update user profiles easily and adjust their permissions. Reporting is also fairly straight forward and easy to modify.
What do you dislike about the product?
I am often the one inputting data, but the original source of that data is one of my colleagues. I would like a better way to record this. We are also currently working on a glitch that does not allow me to send emails straight out of Sugar to my contacts.
What problems is the product solving and how is that benefiting you?
We are solving a lot of our reporting issues, it is nice to have one place to record all meetings, questions, events etc. in which the staff participate.
Its a good product.
What do you like best about the product?
Ajax capabilities allow to build great widgets and tools.
What do you dislike about the product?
Its complexity on the configuration part, it is not very well explained how to configure many settings.
What problems is the product solving and how is that benefiting you?
User information database and user cases.
Recommendations to others considering the product:
Yes
Visibility into Sales & Marketing Performance
What do you like best about the product?
I like that Sugar is our data source that automatically enables real-time business intelligence tools and reporting. The BI features are excellent. We have gained valuable insight into our sales and marketing performance and processes. Also, Sugar is customizable to your needs, which is extremely helpful.
What do you dislike about the product?
Upgrades can be a little challenging. Would like to see this improve.
What problems is the product solving and how is that benefiting you?
Sugar helped move our marketing and sales team forward. We can now be proactive in our planning and processes thanks to the insight Sugar delivers. It also helped us better manage our Client Advocate program and support our clients.
Good enterprise support
What do you like best about the product?
Enterprise support gets back to me right away when if strange issues happen.
Easy to use.
Easy to use.
What do you dislike about the product?
Needs some ways to automatically purge or self clean old data.
What problems is the product solving and how is that benefiting you?
Sales keeps information about customers
Recommendations to others considering the product:
You do not need custome packages. They get in the way if you upgrade or migrate to new servers and versions.
Not quite as sweet as it should be.
What do you like best about the product?
Brings structure and organization to managing accounts, contacts, and leads. Gives sales and marketing visibility of lead and customer activity and the ability to record customer interactions and schedule follow up. We like that it integrates with Inbox25 and Act-On marketing automation platforms.
What do you dislike about the product?
Sales team complains about speed of loading and the search doesn't always produce the desired results. They also complain that there is a lot of scrolling and clicking to get to more leads, more contacts, etc. The quote module is very basic and required that we go outside of Sugar to configure products and create quotes. We tried Endeavor CPQ for product configurations and quoting, but it was incredibly complex and extremely slow, so that integration failed for us. From an admin standpoint, there's no easy way to do mass deletes and mass updates. The customer support is slow and cumbersome via email.
What problems is the product solving and how is that benefiting you?
Like most businesses, we're looking to grow revenue by growing our lead and prospect databases and nurturing them to become customers. Sugar has helped us be more organized and with our marketing automation has been used to convert leads into customers.
Recommendations to others considering the product:
The integrations are difficult to execute and I don't feel that Sugar really supports the platforms that integrate into their product. If Sugar updates, your integrations make get broken or need a reboot.
Cheaper and High Customization If You Know PHP
What do you like best about the product?
Simplicity of the layout, has all of the basics, and the ability to customize easily helps you mold it to suit your business needs
What do you dislike about the product?
A bit clunky and it isn't as sleek out of the box or user-friendly as some fo the higher priced software
What problems is the product solving and how is that benefiting you?
Capturing sales data and trends, capturing customer information, providing tools for our sales team to better manage their prospects and customers while making it easier for management to measure KPIs and customer trends.
Recommendations to others considering the product:
either keep it simple and cheap or have someone that knows PHP. Otherwise, you might as well pay the costs up front with different CRMs. We don't really have anyone with PHP skill, so we have to bring in outside consultants; not for everything, but enough where costs are not so different than using Salesforce
Good
What do you like best about the product?
Customization, adaptability, multiple user roles
What do you dislike about the product?
Limited reporting information, very hard to log in to SUGAR University
What problems is the product solving and how is that benefiting you?
SUGAR is helping us manage our volunteers and HCP's plus linking everything together through engagements
Really good CRM software if left as is. If extremely customized can lost its strength.
What do you like best about the product?
Cloud solution and GUI, easy to use and with great potential
What do you dislike about the product?
License cost and how license are setup. Why I need to pay a cloud service that I don't use?
What problems is the product solving and how is that benefiting you?
CRM slowness due to much customization
Recommendations to others considering the product:
Reduce the price of license or license package
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