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Great CRM. Hard to learn
What do you like best about the product?
This is much more logical and customizable than other software that I have used.
What do you dislike about the product?
It is complicated in the sense that it is difficult to learn to use. there are a lot of different ways to use the software. It is hard to learn to use for someone who does not have much experience with software
What problems is the product solving and how is that benefiting you?
Organization of leads and processing of leads. It is a great CRM and we have used a few different solutions. Salesforce is one of the others and this is much better.
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Customizable CRM solutions should all be this easy
What do you like best about the product?
Simple interface for API calls allows us to customize how we interact with Sugar CRM and how it impacts other business systems.
I can simply see the work that I have in front of me and how we are planning to get the sales win regardless of the number of people that are involved int he sales cycle.
I can simply see the work that I have in front of me and how we are planning to get the sales win regardless of the number of people that are involved int he sales cycle.
What do you dislike about the product?
Screens can get clunky when trying to link Opportunities and contacts etc, but this is only a very minor issue.
The interface might look a little old and dated when you first start using it but it soon makes sense and flows relatively easily. Within no time you will be using it like a pro.
The interface might look a little old and dated when you first start using it but it soon makes sense and flows relatively easily. Within no time you will be using it like a pro.
What problems is the product solving and how is that benefiting you?
We include access to our customer portal via our contacts within Sugar as well as granting access to advanced features of our products based on access granted in Sugar CRM.
We also have trials to our products based on information that we store in SugarCRM so we can track the trial cycle as part of the sales cycle. We even have reminders to followup with customers a times through the trial phase.
The ability to add the fields are areas we need and then attach to them via the API allows us as an international business to span countries, time zones and many people and accurately contain and track all the data we need.
We also have trials to our products based on information that we store in SugarCRM so we can track the trial cycle as part of the sales cycle. We even have reminders to followup with customers a times through the trial phase.
The ability to add the fields are areas we need and then attach to them via the API allows us as an international business to span countries, time zones and many people and accurately contain and track all the data we need.
Recommendations to others considering the product:
Use the API to interact with your SugarCRM instance to drive productivity in other parts of your business.
Very simple to use
What do you like best about the product?
Simple navigation, fields that can be added or deleted with ease, covers large amount information in a few fields.
What do you dislike about the product?
Not much. Some fields required - whether we need them or not - to move onto the next page, that could be changed
What problems is the product solving and how is that benefiting you?
Uniformity in targeting and managing accounts as well as cross functional capabilities like adding the sales engineering team to approve some fields before setting it off to implementation.
Easy to use and complex to figure out
What do you like best about the product?
This is great CRM tool user for end user
What do you dislike about the product?
This is very complex CRM tool to setup need lot of intergrations
What problems is the product solving and how is that benefiting you?
Pipeline review, deal information, teams, timelines and current status
Recommendations to others considering the product:
Move as quickly as you can to this, you are missing on the best CRM software in the market
Inefficient
What do you like best about the product?
Easier than most to navigate as a sales software
What do you dislike about the product?
Inefficient & slow makes it frustrating
What problems is the product solving and how is that benefiting you?
Having tasks be easily accessible makes it easier to use
Brilliant - flexable and powerful
What do you like best about the product?
Flexibility and being able to self admin the system. Customisation to meet my business needs.
What do you dislike about the product?
Cost of programming, not enough ITTT within the workflows especially dates!
What problems is the product solving and how is that benefiting you?
Communications with my clients - automatically
I Recommend Sugar
What do you like best about the product?
How easy it adapts to our selling procesess.
What do you dislike about the product?
Nothing in particular. There are more pros
What problems is the product solving and how is that benefiting you?
To have a better closing rate
CRM for Technology Company
What do you like best about the product?
Sugar is very customizable, so we've been able to put our specific workflows and systems in place to support our business needs. We are able to track leads from their inception, through the entire customer lifecycle.
What do you dislike about the product?
The reporting wizard can be a bit complicated and confusing when trying to build custom reports.
What problems is the product solving and how is that benefiting you?
We use Sugar to track all of our leads, prospects, customers, and partners. We track opportunities, forecast sales, and run reports.
CRM for Everyone
What do you like best about the product?
SugarCRM can easily serve a variety of users within the same organization.
What do you dislike about the product?
I wish the reporting module was easier and more versatile.
What problems is the product solving and how is that benefiting you?
All our data was stored in multiple tools, and we are getting better at designing SugarCRM to be the main source. The benefit of this is better reporting and data management.
Recommendations to others considering the product:
Work closely with either SugarCRM or a Partner in order to establish and use best practice for designing. Also, work through all the processes with all your individual teams that will be using Sugar to make sure that data is clean and maintainable.
Sugar CRM user
What do you like best about the product?
I like that there are so many different uses
What do you dislike about the product?
Sometimes I find it hard to navigate and find exactly what I am looking for since the searching is so broad. If I need a quick phone number I have to search thoroughly.
What problems is the product solving and how is that benefiting you?
Helps keep track of business contacts and clients and helps manage leads and business sales.
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