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Senior Data Analyst
What do you like best about the product?
Customization of SugarCRM is great and easy.
What do you dislike about the product?
At this time there is nothing that we don't dislike.
What problems is the product solving and how is that benefiting you?
Capturing data from the customers and sales people.
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Amazing CRM Lead Management
What do you like best about the product?
The Lead Management System.
Importing Emails by configuring Inbound Email Accounts.
Reporting and Charts feature.
Teams and Roles management
Access control even at field level.
Importing Emails by configuring Inbound Email Accounts.
Reporting and Charts feature.
Teams and Roles management
Access control even at field level.
What do you dislike about the product?
Campaign Management System.
Email Management System.
No Tool available for the creation of Package for some specific customization.
Email Management System.
No Tool available for the creation of Package for some specific customization.
What problems is the product solving and how is that benefiting you?
By using SugarCRM I have customized it for many businesses. Mostly used it for Lead Management for a Cinema, Case Management for most of the companies, School Management etc.
Most of the companies are using it for Customer Support.
Most of the companies are using it in Medical firms just like for the management of patients, physicians pharmacies.
Most of the companies are using it for Customer Support.
Most of the companies are using it in Medical firms just like for the management of patients, physicians pharmacies.
Recommendations to others considering the product:
Highly Recommended. One of the best CRM for Lead Management, Customer Care Management, Case Management, Task Management, Accounts and Contacts Management, Reporting, Integration APIs, Import and Export features and most importantly easy to customize according to the needs of the Customers or businesses.
It is very much easy to integrate different tools / processes within SugarCRM.
It is very much easy to integrate different tools / processes within SugarCRM.
SugarCRM a switch from salesforce
What do you like best about the product?
Working with Sugar and the ease in which we have been able to develop custom modules without any programming skills has made the transition from Salesforce to Sugar a delight.
We have been running SugarCRM now for over a year and with the customisations have managed to transform certain areas and workflow methods for greater transparency and simple record management.
We have been running SugarCRM now for over a year and with the customisations have managed to transform certain areas and workflow methods for greater transparency and simple record management.
What do you dislike about the product?
Creating templates for use with quotes and other documentation is very challenging and cumbersome. to over come this we now use Flexidocs.
What problems is the product solving and how is that benefiting you?
Service and Support record keeping has improved thanks to a simple custom module design allowing us to track installations and record service calls and troubleshooting steps.
Very good value for money
What do you like best about the product?
Deployment flexibility (on site / private cloud / pure cloud), access to database, freedom
What do you dislike about the product?
Lack of social networks integrations, poor CPQ system, basic reporting
What problems is the product solving and how is that benefiting you?
Sales automation / monitoring, sales efficiency, budgeting
Innovative platform
What do you like best about the product?
Flexibility of the platform, no limitations in datamodel definition
What do you dislike about the product?
still old frameworks are used, e.g. quote
What problems is the product solving and how is that benefiting you?
Easy access and overview of data
Super Easy CRM to take on-the-go
What do you like best about the product?
The SugarCRM App is very useful. Given that most of our CRM needs were during travel, the app was super handy!
What do you dislike about the product?
It was a little challenging defining our sales stages when we started using Sugar, but once they were established, we were able to get all the info in easily.
What problems is the product solving and how is that benefiting you?
All contacts are now in one place, rather than all over the place. This was especially helpful during trade shows - no more stacks of business cards trying to keep track of contacts!
Recommendations to others considering the product:
Be prepared for a big data upload, especially if you have been tracking customer activity for a long time. Other than that, once you're off the ground, it is really easy to use.
Easy to Use and Maintain
What do you like best about the product?
Sugar is extremely intuitive making it easy to learn and easy to use. Once you understand the basics about record layouts and navigation in any one module, those basics apply to all other data modules (e.g. Accounts, Contacts, Leads, Opportunities, Cases, and more). Also, most types of changes or enhancements to a Sugar system can be done through a "point and click" admin interface, which can be learned with no real technical background required. Among many very nice features compared to other CRM products I've worked with over the past 20+ years is the ability to create custom modules with the fields you want and the relationships with other modules that you want. Custom modules are created through the simple admin screens without any coding whatsoever.
What do you dislike about the product?
The ability to add a third column in the main record layouts to take more advantage of screen space would be very helpful.
What problems is the product solving and how is that benefiting you?
We have configured our Sugar system to fully support our sales processes including the ability to monitor sales opportunities and pipeline the way we want. Our sales reps now have a highly tailored CRM solution that helps them prioritize their activities and provides them with information to be more effective in their interactions with prospects and customers. Our Sugar system has greatly enhanced both efficiency and effectiveness resulting in noticeably improved business results.
Recommendations to others considering the product:
When evaluating Sugar, have someone familiar with Sugar show you how to set up some initial configuration to get a good sense for how easy it is to make changes in Sugar to meet your specific business requirements.
Sugar as an admin, user, and developer
What do you like best about the product?
Sugar is infinitely customizable, and I both use and build a wide variety of fun and useful custom functionality and integrations.
What do you dislike about the product?
The interface can feel a little outdated, and the staggered upgrading across modules can be problematic.
What problems is the product solving and how is that benefiting you?
We use Sugar both as a Sales tool and project management tool in one, where Sugar functions as a central hub for a bunch of different integrations - very handy to have everything in one place.
very helpfyl
What do you like best about the product?
user friendly open source good reasonable pricing
What do you dislike about the product?
i do not dislike anythig about sugar crm
What problems is the product solving and how is that benefiting you?
sales, customer support
Recommendations to others considering the product:
best crm to date
CRM Market leader contender
What do you like best about the product?
The best thing about SugarCRM is the extent to which you can customize all functionality of the tool while still having great amount of features that are just "plug-and-play" and ready to use out-of-the-box.
Their Modular architecture makes it easier for end users to learn how to work with the tool because of the repetitive behaviors, forms, actions and layouts.
Sugarcrm customer service is great. Straightforward, knowledgeable and efficient are the best words to describe it.
Their Modular architecture makes it easier for end users to learn how to work with the tool because of the repetitive behaviors, forms, actions and layouts.
Sugarcrm customer service is great. Straightforward, knowledgeable and efficient are the best words to describe it.
What do you dislike about the product?
The fact that some parts of the tool are still charged by quite an old codebase that could use some serious upgrades and redesigns.
Antique Email client that doesn't really work well with 50+ users and email accounts associated to a user is one of those things. I get a small headache every time I have to open it and configure an account.
On the bright side, Sugar team seems to be working on replacing the old legacy code with better and more modern solutions, which they did so far, but there is still much to do. It seems to be a slow but steady process.
Antique Email client that doesn't really work well with 50+ users and email accounts associated to a user is one of those things. I get a small headache every time I have to open it and configure an account.
On the bright side, Sugar team seems to be working on replacing the old legacy code with better and more modern solutions, which they did so far, but there is still much to do. It seems to be a slow but steady process.
What problems is the product solving and how is that benefiting you?
Overview of the client behavior and satisfaction with our service.
Managing onboarding process of the clients.
improved Client engagement.
Managing Risks related to client behavior.
Customer Support.
Call center integration (inbound, outbound calls).
Internal process management.
Project Management.
Managing onboarding process of the clients.
improved Client engagement.
Managing Risks related to client behavior.
Customer Support.
Call center integration (inbound, outbound calls).
Internal process management.
Project Management.
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