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Sugar Sell Essentials

SugarCRM | 1

Reviews from AWS Marketplace

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External reviews

690 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Computer Software

CRM Consultant

  • June 07, 2017
  • Review verified by G2

What do you like best about the product?
Ease of Use and ability to run a sales meeting off the Opportunities List - no paper, easy for sales people to speak to their opportunities with little to no prep - Efficient and action oriented.
What do you dislike about the product?
Some latency in Studio in 7.8 but seems better lately; the inability for records to display in 3 column instead of 2 (without dev);
What problems is the product solving and how is that benefiting you?
Automating the sales cycle and post-sales support - using customer journey and advanced workflow to increase visibility and enable a much more productive process.
Recommendations to others considering the product:
Focus on value. Focus on the ability of a CRM to be customized to your business processes. Take into consideration products you use that can be integrated the best with Sugar.

    Kellie P.

Sugar User and Partner

  • June 06, 2017
  • Review provided by G2

What do you like best about the product?
On-demand deployment, ease of use, interface - Can be accessed anywhere and at any time, which is helpful for our in-field reps. We have a lot of employees who work from home, so this is key.
What do you dislike about the product?
Sometimes slow, reporting could be better, global search not always working.
What problems is the product solving and how is that benefiting you?
Following up on leads, remembering engagements, keeping track of sales opps, and metrics
Recommendations to others considering the product:
Be patient. It's a good product and just needs time to get to where it needs to be to be great.

    Jennifer B.

User friendly, turn-key, easily customizable

  • June 05, 2017
  • Review verified by G2

What do you like best about the product?
It's user friendly for our unique business
What do you dislike about the product?
Sometimes our customization can cause problems
What problems is the product solving and how is that benefiting you?
We've been able to use one system to replace multiple outdated ones.
Recommendations to others considering the product:
It has many key features out of the box that will meet most business needs. But is also customizable for any additional needs.

    Consumer Goods

The Past Five Years

  • June 01, 2017
  • Review provided by G2

What do you like best about the product?
When things work as they should and you can promote the platform with confidence to your customer (Fellow employees).
What do you dislike about the product?
Upgrades and fields disappearing for no reason. Happens too much for my taste with no explanation. SugarCRM is usually able to fix it but it is an inconvenience to my users.
What problems is the product solving and how is that benefiting you?
Tech Support call center analytics, Field Support analytics. Email campaign platform.

    Marketing and Advertising

CRM at your feet

  • May 31, 2017
  • Review provided by G2

What do you like best about the product?
I like that we can customize it to our needs adding not only fields but also modules
What do you dislike about the product?
The user interface is to be desired a bit old fashion for my taste
What problems is the product solving and how is that benefiting you?
It's great to keep all the leads in one place and to get a schedule every morning
Recommendations to others considering the product:
It's great for creating reports and statistics

    Jim W.

Does everything the leader does for less money expended

  • May 31, 2017
  • Review provided by G2

What do you like best about the product?
Cost of ownership is possibly the lowest of CRM solutions in the market yet one of if not as powerful as any competing solution.
What do you dislike about the product?
There's not much to dislike. If anything, the brand isn't touted enough and seems to be a bit of a secret.
What problems is the product solving and how is that benefiting you?
We have built and end to end work flow that allows our predictable revenue team to work with our Account Executives to close deals at a faster rate . In addition our whole implementation team has one view into a client and every project through integrations with full blown project management and our finance software.

    Food & Beverages

Senior Data Analyst

  • May 23, 2017
  • Review verified by G2

What do you like best about the product?
Customization of SugarCRM is great and easy.
What do you dislike about the product?
At this time there is nothing that we don't dislike.
What problems is the product solving and how is that benefiting you?
Capturing data from the customers and sales people.

    Muhammad Saad S.

Amazing CRM Lead Management

  • May 17, 2017
  • Review verified by G2

What do you like best about the product?
The Lead Management System.
Importing Emails by configuring Inbound Email Accounts.
Reporting and Charts feature.
Teams and Roles management
Access control even at field level.
What do you dislike about the product?
Campaign Management System.
Email Management System.
No Tool available for the creation of Package for some specific customization.
What problems is the product solving and how is that benefiting you?
By using SugarCRM I have customized it for many businesses. Mostly used it for Lead Management for a Cinema, Case Management for most of the companies, School Management etc.
Most of the companies are using it for Customer Support.
Most of the companies are using it in Medical firms just like for the management of patients, physicians pharmacies.
Recommendations to others considering the product:
Highly Recommended. One of the best CRM for Lead Management, Customer Care Management, Case Management, Task Management, Accounts and Contacts Management, Reporting, Integration APIs, Import and Export features and most importantly easy to customize according to the needs of the Customers or businesses.
It is very much easy to integrate different tools / processes within SugarCRM.

    Mark P.

SugarCRM a switch from salesforce

  • May 16, 2017
  • Review provided by G2

What do you like best about the product?
Working with Sugar and the ease in which we have been able to develop custom modules without any programming skills has made the transition from Salesforce to Sugar a delight.

We have been running SugarCRM now for over a year and with the customisations have managed to transform certain areas and workflow methods for greater transparency and simple record management.
What do you dislike about the product?
Creating templates for use with quotes and other documentation is very challenging and cumbersome. to over come this we now use Flexidocs.
What problems is the product solving and how is that benefiting you?
Service and Support record keeping has improved thanks to a simple custom module design allowing us to track installations and record service calls and troubleshooting steps.

    Computer Software

Very good value for money

  • May 15, 2017
  • Review verified by G2

What do you like best about the product?
Deployment flexibility (on site / private cloud / pure cloud), access to database, freedom
What do you dislike about the product?
Lack of social networks integrations, poor CPQ system, basic reporting
What problems is the product solving and how is that benefiting you?
Sales automation / monitoring, sales efficiency, budgeting

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