It is our security gateway that performs website checks and related security functions.
FortiGate Next-Generation Firewall (ARM64/Graviton)
Fortinet Inc.External reviews
External reviews are not included in the AWS star rating for the product.
Facing added costs hinders full functionality but maintains operations
What is our primary use case?
What is most valuable?
Fortinet FortiGate is stable. I am told that Fortinet FortiGate is one of the best solutions available, and I believe it. We rarely have any issues with it. My only concern is that they charge separately for every option that is available. It has not improved anything; it simply maintains and keeps operations going.
What needs improvement?
We are not utilizing Fortinet FortiGate to its full capacity because we have to pay for every small feature. It is also something I would replace once it starts to fail. Fortinet FortiGate appears very old, and everything we use requires additional payment.
For how long have I used the solution?
Fortinet FortiGate has been with us as long as the switches we've had. It was already here when I came on board, and it was implemented when we started up the school facilities about 10 years ago.
How are customer service and support?
I would rate it low because we rarely ever have to call support. When I call in, I do not have any issues to report.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used to have a router, but we have since replaced them all.
What was our ROI?
It has not improved anything; it simply maintains and keeps operations going. Every year we pay close to $2,000 for this security, and we only use it for web filtering.
Which other solutions did I evaluate?
The unified security gateway would be my first option. I think it does not charge separately for every product we need to use.
What other advice do I have?
We have Cisco products at our site, including Cisco switches deployed among our campus. We have Cisco WSC-3850 24-port switches, SG 300 28-port switches, and some old WSC-2960 48-port switches.
We use a Fortinet FortiGate 300e for our medium-sized organization. We have approximately 600 students, 200 staff, faculty, and office workers, totaling about 1,000 users going through it. It serves one location with three buildings.
We are planning to move away from Cisco switches as they have become quite expensive. Our strategy is to transition to Ubiquiti enterprise solutions.
This review has a rating of 5 out of 10.
Offers robust perimeter security and easy configuration
What is our primary use case?
The main use cases for the product revolve around perimeter security, and it depends on LAN to WAN traffic, especially in work-from-home scenarios wherein the customer wants to access the local infrastructure remotely. It is also sometimes used in data centers, but many times Palo Alto is used.
How has it helped my organization?
Fortinet FortiGate serves as the first line of defense. It is robust and easy to configure, and I haven't seen any breaches happening when configured properly based on best practices. In the Indian market, clients have a lot of trust in this product.
What is most valuable?
The most useful functions of Fortinet FortiGate are SD-WAN, which is very easy to configure. Its user interface is also very good, making it easy for any engineer to explain configuration changes over the phone without needing to take remote access. Integration of SD-WAN capabilities with Fortinet FortiGate is simple to integrate.
What needs improvement?
They are already making improvements with the integration of AI and machine learning (ML). While I haven't personally used these features yet, I see that the focus is primarily on AI operations that fall under the umbrella of AI and ML. Additionally, they offer FortiManager with a signal dashboard that allows for the monitoring and configuration of multiple FortiGate firewalls, which is quite impressive. Moreover, they now provide a SaaS offering for FortiManager, which I believe is a good development overall.
If they can come up with a feature that allows scalability within the firewall itself, such as 'scale as you grow,' that would be a valuable improvement. Fortinet is already implementing AI and ML, although I haven't used it personally. AI ops are covered under it, and they also have FortiManager, which allows for monitoring and configuring multiple Fortinet FortiGate firewalls through a single dashboard.
For how long have I used the solution?
I have been working with Fortinet FortiGate for more than 10 years.
What do I think about the stability of the solution?
When it comes to stability, I would rate Fortinet FortiGate a ten out of ten, as I haven't seen any downtime wherever I proposed it.
What do I think about the scalability of the solution?
I would rate Fortinet FortiGate's scalability as an eight out of ten.
How are customer service and support?
I would rate the support from Fortinet a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We also work with Palo Alto solutions. Palo Alto has a distinct advantage because it offers some great features that are already available, such as DNS security, which we have a lot of experience with. Palo Alto is unmatched in a data center environment. This is why many people tend to trust Palo Alto firewalls more compared to FortiGate. As for perimeter security, FortiGate excels in that area.
In most small and medium enterprises and SMBs, we usually propose SonicWall, and for enterprises, we work with Palo Alto or Fortinet FortiGate, depending on the requirement. It makes sense to propose the Fortinet FortiGate firewall, especially if the customer is already using the SD-WAN feature.
How was the initial setup?
The initial setup for Fortinet FortiGate is simple.
What's my experience with pricing, setup cost, and licensing?
The only challenge with Fortinet FortiGate is the pricing model.
What other advice do I have?
Currently, we are considering Fortinet FortiGate solely for perimeter security, and for SASE and other approaches, we go with other solutions. I have not used AI and ML FortiGuard services with Fortinet FortiGate yet.
Overall, I would rate Fortinet FortiGate an eight out of ten.
Next-gen firewall strengthens security focus and offers valuable features while opportunities for application identification improvements remain
What is our primary use case?
We deploy the FortiGate Next Generation Firewall (NGFW) mainly in education, with retail, big retails, and other industries such as manufacturing, agriculture, and some banking.
What is most valuable?
Some of the best features with the FortiGate Next Generation Firewall (NGFW) particularly are its security focus, the easy to configure IPS, the Layer 7 capabilities, and the easy way to configure different VDOMs in each equipment so we can separate the different features or the different sites that the client may use in one data center.
The application control feature has helped manage the network traffic with filtering and antivirus capabilities. When we use it in SD-WAN solutions, we can apply in a unified and easy way the different profiles for each branch, and we can also have one profile for the hub if they have a data center with some servers connecting to the FortiGate. We can have different profiles, and it helps us to detect easily any threat that we may have in the network and control the outbound traffic to the internet, restricting those applications or those web services that the final users don't need to have access to.
The FortiGate Next Generation Firewall (NGFW)'s anti-malware protection is very effective, as we have demonstrated through our work with this feature.
The FortiGate's analytic tools have provided insights into network security events by implementing the IOC license, Indicator of Compromise, in some customers, which has been very helpful because it demonstrates that we can identify the threats more easily or the difference in the way that the customers use the network. We can identify the possible behavior of the customers on the network and can identify the possible threats and isolate that customer if we receive any threat for the network or the company.
The web filtering has also helped for maintaining network security because we have been implementing some filters in customers so they don't have access to potential sites that can make a threat to our network, for example, to access peer-to-peer networks or any other sites that are not allowed in the company.
What needs improvement?
The FortiGate Next Generation Firewall (NGFW) could be improved in application control if they can have a bigger baseline of applications that they can identify, because this is something that is always growing. I know that Fortinet with the team is updating this database, but it's something that grows at a pace that is very difficult sometimes to keep up. This applies to all vendors, not only Fortinet.
How are customer service and support?
I would rate their support for the FortiGate Next Generation Firewall (NGFW) on a scale of one to ten as 7.5.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The pricing for the FortiGate Next Generation Firewall (NGFW) is fair.
What other advice do I have?
My company has a business relationship with Fortinet as we are both resellers and we also use the technology. If they had any questions regarding my feedback on the FortiGate solution, not the NGFW, but the FortiGate, it would be okay for them to contact me in that regard. I rate the FortiGate Next Generation Firewall (NGFW) 8.5 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
A security-centric solution with excellent customer service
What is our primary use case?
I am working as a presales engineer or system engineer, designing solutions for other clients.
The clients use this solution for their data centers and perimeter security.
What is most valuable?
The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE. It's a little baseline for the rest of the verticals or features that can be exploited.
Fortinet FortiGate compares favorably to others in terms of the technology. Second, it's about the relationship they build with their customers. I'm in Colombia, and I can say they have an excellent sales and engineering team that provides a great experience for their clients. They are very attentive and engaged. This company has a rich history; they grow alongside their clients. They take the time to show clients all the benefits and features of the technology they offer. It’s a much more personal experience for everyone involved.
Fortinet Unified SASE is strong for providing consistent security policies across multiple locations. Working with Fortinet in the SASE aspect has been easy. Customers appreciate the features we can offer with Fortinet SASE and ZTNA solutions. They particularly appreciate how they can integrate everything with the baseline of Fortinet FortiGate, and how they can easily apply all the features they need to secure access to different applications from a single console. Some clients use the Fortinet FortiGate data center solution for their data centers as a hub and the perimeter security service.
What needs improvement?
My experience integrating SD-WAN capabilities with Fortinet FortiGate is in the middle ground. Fortinet FortiGate, as a security-centric fabric, can implement an SD-WAN solution. It can be somewhat manual in some cases, but using other tools that Fortinet has, such as FortiManager, makes implementing an SD-WAN network easier with less effort.
The implementation depends more on the engineer's skill when integrating SD-WAN with Fortinet FortiGate. If you don't have extensive skills in implementing Fortinet FortiGate, it can be difficult, but with more experience, it becomes easier.
For how long have I used the solution?
In the presales team, I have been working with Fortinet FortiGate for about five years, and as a customer, I worked with it for about two years between 2016 and 2018.
What do I think about the stability of the solution?
Fortinet FortiGate is very stable and secure for customers.
What do I think about the scalability of the solution?
It's easy with Fortinet FortiGate as they have a very good solution for scalability. If we need to grow in branches or licenses, we can easily do it. The most important aspect of growing this solution is their strong enterprise-level account managers, who always help customers find the best solution and an easy path to grow their architecture with Fortinet.
How are customer service and support?
I would rate their customer service around eight because not everything is perfect, but they have very good customer experience and relationship management.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It depends on the size of the company or the solution they want to implement with Fortinet FortiGate. Most companies could have another vendor or baseline products, so we need to depend on the scenario.
How was the initial setup?
It is very straightforward to set up initially. The duration depends on the size of the company and the solution they want to implement. They might already have another vendor or a different baseline of products, which makes things more complex.
As for deployment models, we typically offer both on-premises and cloud options. We have been working with AWS, and it has been a very positive experience. They provide readily available machines, and everything is easy to find in the marketplace.
What's my experience with pricing, setup cost, and licensing?
I believe it's a fair price for the kind of technology they offer their customers. Sometimes, I think they could apply more discounts to engage customers further. This approach would be beneficial, as it helps us expand the solutions available to clients. As for discounts, they do engage clients with them, particularly in strategic business situations, such as with large accounts in sectors like banking and big retail.
When comparing Fortinet to other vendors, Fortinet generally tends to offer better discounts. However, this does not imply that their solutions are of lower quality; rather, they demonstrate expertise in meeting customer needs.
What other advice do I have?
Some users utilize AI and machine learning enhanced features, such as the FortiGuard services, though not all do as the AI features are relatively new. However, we have successfully positioned some features, particularly in areas such as AI. For example, the threat detection capabilities and the AI assistant available in the FortiAnalyzer service are noteworthy. Fortinet offers a license that can be utilized for AI features, especially in FortiManager. Users appreciate this feature because it helps them achieve better network configuration. If they encounter any issues within the network, they can easily leverage AI to find solutions to those problems.
Overall, I would rate Fortinet FortiGate a nine out of ten because while not everything is perfect, they're really doing their best and demonstrating it through their technology.
Dashboard management consolidates tools and saves time while enhancing threat remediation
What is our primary use case?
I am working with Fortinet FortiGate and FortiMail.
What is most valuable?
I assess Fortinet FortiGate firewall as a one-stop shop that helps me secure and protect mission-critical data. Fortinet FortiGate also has products for protecting the edge. Everything can be managed through one dashboard, so I cannot quantify the time saved. Fortinet FortiGate has helped me remediate threats more quickly.
What needs improvement?
At the moment, I cannot think of any areas where Fortinet FortiGate could be improved. In future updates, I would like to see more RAM and lower prices.
For how long have I used the solution?
I have probably been using Fortinet FortiGate for eight years.
How are customer service and support?
I would rate support from Fortinet as a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did previously use other software before Fortinet FortiGate. I was using Cisco and Sophos.
How was the initial setup?
The installation of Fortinet FortiGate was very easy.
What was our ROI?
In the scenarios coming from Cisco, Fortinet FortiGate has helped reduce my total cost of ownership. In the scenarios coming from Sophos, it has not.
What's my experience with pricing, setup cost, and licensing?
I would say I am average in my satisfaction with the licensing cost for Fortinet FortiGate. I am satisfied with the price-to-performance ratio that I get from using Fortinet FortiGate firewall.
Which other solutions did I evaluate?
I switched from Cisco and Sophos to Fortinet FortiGate because it is easier to manage.
What other advice do I have?
I have been using the Fortinet FortiGate firewall for a significant time and I am very happy with it. I have seen a lot of time saved for my company from using Fortinet FortiGate. Fortinet FortiGate has helped me reduce Mean Time To Respond, or MTTR. Fortinet FortiGate helped my organization consolidate all of the tools in one application. This product does not require any maintenance from my side. I would recommend Fortinet FortiGate to other organizations because it is a one-stop shop for all security features in Fortinet, and I can manage everything on the same dashboard. The vendor can contact me in case they have questions regarding my review. I wish to be anonymous at the moment.
I would rate Fortinet FortiGate in general as a nine.
Comprehensive security features streamline internal segmentation and reduce device dependency
What is our primary use case?
In the last months, we use Fortinet FortiGate for internal segmentation firewalls and also for the OT for the production to separate ICS components; that's the most reason why we implemented a Fortinet FortiGate firewall.
What is most valuable?
The most valuable features of Fortinet FortiGate that I found are its next-generation firewall capabilities with stateful inspection and antivirus, along with features such as a reverse proxy that are missed by some other firewall products such as Palo Alto or Check Point. We have a product suitable for the mid-sized market where we can handle all necessary features without the need to build every security feature with a separate device or product; thus, Fortinet FortiGate offers the completest feature set for a firewall on the perimeter to the internet or for internal segmentation.
What needs improvement?
The main issue we have dealt with in the last few months is the number of vulnerabilities, which has caused concerns for both customers and integrators regarding whether Fortinet is a secure product; this has affected my rating, as it is why I do not give a ten, instead rating it an eight. The feature set works, but the excessive vulnerabilities bring risks, necessitating upgrades and patches, which complicate matters.
For how long have I used the solution?
I have been working with Fortinet FortiGate firewall for more than 10 years.
What do I think about the stability of the solution?
We do not have any problems with the stability of the Fortinet FortiGate product, but we have had problems with vulnerabilities. There are many vulnerabilities in the last few months, leading some customers to question whether Fortinet is a really secure product, which has created issues for us.
What do I think about the scalability of the solution?
For Fortinet FortiGate's scalability, we have many different appliances available, and for the internal segmentation as well as the firewall components in the OT, the scalability is very good, so we do not face any problems there. That's one of the main reasons we use Fortinet FortiGate—because there are many different appliances available and we can select the one that we need without having to buy a bigger, more costly appliance.
How are customer service and support?
My experience with Fortinet FortiGate customer service and technical support is that when we need assistance, we receive fast and competent support. We are certified with this product, and we do not encounter any problems, as they are quick and possess the know-how that we need.
How would you rate customer service and support?
Positive
What about the implementation team?
Most issues are related to integration and operations, and since I'm only a consultant, I am not directly involved in these aspects. Engineers handle the implementation and operations, and while I know they use third-party products to integrate different firewall policies, I do not have any negative feedback regarding the implementation, so I cannot compare Fortinet FortiGate against other products.
What other advice do I have?
In the last 12 months, I only worked with Guardicore, but now other products are coming up: ColorTokens and Illumio, though I do not have any experience with these two products. We have many collaboration tools such as Webex Teams and others; however, I only use them as a usual user and not as an administrator of these tools. I do not have any experience with Fortinet FortiGate's SD-WAN. I know the product but do not have experience with Fortinet Unified SASE; as I mentioned earlier, my focus in the last months was on internal segmentation, which means I could not use a cloud solution. I do not have any experience with Fortinet FortiGate's data center solution. There have been no benefits or improvements for the organization since the deployment of Fortinet FortiGate.
Overall, I would rate Fortinet FortiGate an eight out of ten.
Cost-effective and simple to configure and manage
What is our primary use case?
Fortinet FortiGate is mainly used for next-generation firewall features.
How has it helped my organization?
Most of our customers primarily use FortiGate as a general-purpose firewall and for remote work. During COVID, they needed to enable the SSL VPN licenses, which was a straightforward process, and they benefited greatly from that. However, apart from this, I don’t see a significant differentiator between FortiGate and other firewalls.
Most of our implementations are standalone. We have a few integrations as well with Active Directory and other things. It is pretty straightforward, and we have not had any issues.
What is most valuable?
The main value comes from the simplicity of the product in terms of configuring and managing.
What needs improvement?
Their user interface could be improved from a configuration perspective.
For how long have I used the solution?
I have personally used it for about five years, but the organization has been using Fortinet FortiGate for the organization and customers for about 10 years.
What do I think about the stability of the solution?
Stability is excellent. We have not had issues from the product itself.
What do I think about the scalability of the solution?
We have deployed Fortinet FortiGate from 50 user locations to 100-200 user locations. We have not had any issues with any of those models.
How are customer service and support?
I would rate their support an eight out of ten. There's always room for improvement.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are a small system integrator and an authorized partner for Fortinet FortiGate, Cisco, Cisco Meraki, Palo Alto, Sophos, and Check Point. We cater to the SMB and upper SMB market and some enterprise customers. Most customers do not require fully fledged integrated solutions.
In Sri Lanka, there is about 40% market penetration for Fortinet. They have partnerships with two telcos, so most corporates with MPLS links who wanted to move out with the operator are offered managed SD-WAN solutions using Fortinet FortiGate.
We have Cisco customers as well, including local customers and global customers whom we support using Cisco firewalls. Comparing Cisco and Fortinet firewalls is challenging. You cannot compare a Ferrari with a normal Nissan sedan from a product and feature perspective. The SMB market segment and the upper SMB market segment are very price-conscious. Cisco does not offer firewalls that are competitively priced for this market segment, especially compared to Fortinet's offerings. They only recently released the 200 series, which can compete with the FortiGate 50 models that we sell.
How was the initial setup?
Fortinet FortiGate is pretty straightforward compared to Cisco.
It is mostly on-prem. One or two clients are using it on the cloud.
What was our ROI?
Our customers get their ROIs on the price points that we sell in this market.
What's my experience with pricing, setup cost, and licensing?
For the market and the segment that we cater to, the FortiGate pricing structure is sufficient.
What other advice do I have?
I would rate Fortinet FortiGate a nine out of ten.
Unified security policies improve efficiency and save administrative time
What is our primary use case?
My main use case for this product is a firewall.
What is most valuable?
I appreciate the ease of use, ease of setup, and the different abilities it has. I have been very pleased with it over SonicWall. The interface of Fortinet FortiGate is a lot easier to use and more robust, plus their VPN option is much better; SonicWall is ridiculously slow. I have been very happy with the effectiveness of the unified SASE for providing consistent security policies across multiple locations. It has positively impacted my organization by freeing me up regarding administration; I spend a lot less time on administration. It probably saves me about 30 to 45 minutes a week.
What needs improvement?
They could continuously focus their improvements on network perimeter security, as that's what they're best at.
For how long have I used the solution?
I have had four years of experience with Fortinet FortiGate, going on four, possibly five. I cannot remember if we switched over to them in 2020 or 2021, but I think it was 2020.
What do I think about the stability of the solution?
Fortinet FortiGate is very stable. I don't have any issues with Fortinet FortiGate freezing up or needing frequent restarts. The firmware updates are automatic, and I have just been really happy.
What do I think about the scalability of the solution?
While we're a single office with a single server, I can say that it can definitely be scaled up.
How are customer service and support?
I had a little help from Fortinet FortiGate support, but other than that, it was just me deploying it. I would rate their support a 10; they're fantastic. Their knowledge makes them fantastic; if they had to research something and get back to me, it was very quick, and usually I get an answer right away.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The unit itself is probably comparable in price, maybe a little more expensive than SonicWall; however, the yearly maintenance is quite a bit more, but it is more robust and worth it.
How was the initial setup?
For a firewall, the initial setup was pretty straightforward for us.
What about the implementation team?
I had a little help from Fortinet FortiGate support, but other than that, it was just me deploying it.
What other advice do I have?
I believe all use cases could work for this solution. For us, Fortinet FortiGate is deployed on-premises. We purchased Fortinet FortiGate through a Fortinet reseller. Their knowledge makes them fantastic; if they had to research something and get back to me, it was very quick, and usually I get an answer right away.
I would rate Fortinet FortiGate an 8 or a 9 overall; everything always has room for improvement, but I'm pretty pleased with it.
Automatic updates and easy deployment have enhanced our data center protection
What is our primary use case?
We deployed Fortinet FortiGate SD-WAN into one of our customers, and they are satisfied. We utilized Fortinet FortiGate's data center solution; we took in three units: FortiGate ADC 1101 and 2600, and we deployed them into a customer, with no issues so far. The impact of these services on data center protection at scale is still on the launch side; the production will be up maybe this month, but so far, there are no issues.
What is most valuable?
The best features I have already seen in Fortinet FortiGate are the automatic updates, the easiness of deployment, and the capacity. These three features are the best.
What needs improvement?
A shorter response time when we have questions could improve Fortinet's first-level support quality. The knowledge base is comprehensive, so that is okay. For additional features that could make Fortinet FortiGate even better in the future, they have the SD-WAN, but I do not know if they have quantum VPN.
I saw one brand that has a quantum random number generator, so maybe that could enhance security, along with a smaller version of their product to fit into the budgets of smaller departments.
For how long have I used the solution?
I have been dealing with Fortinet FortiGate since April.
What do I think about the stability of the solution?
I think Fortinet FortiGate is overall stable.
What do I think about the scalability of the solution?
There are a lot of people using it, maybe more than a thousand.
How are customer service and support?
The technical support by Fortinet is okay; they are very responsive, and they know what they are doing. If you ask them questions, they can easily answer.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have no experience working with any other firewalls before using Fortinet FortiGate.
What about the implementation team?
I was not a part of the technical team that deployed Fortinet FortiGate for integrating SD-WAN capabilities. I am actually with the research team, and I relate the feedback I get from their experience with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
The pricing of Fortinet FortiGate is a little pricey from my perspective. It is expensive comparatively to its competitors. The brand has its own price concerning the licensing model of Fortinet FortiGate.
Which other solutions did I evaluate?
We are dealing with other vendors besides Fortinet; we are constantly searching for brands and comparing their features side by side. Besides Fortinet, we are currently dealing with Palo Alto, Sophos, and my friends also did Check Point and another Korean brand. For Sophos, we are mostly dealing with firewalls. The Sophos products we are dealing with are firewalls. For Palo Alto, we are in the same category with firewalls.
What other advice do I have?
I would recommend Fortinet FortiGate to others, specifically for larger companies but not for smaller companies because of the price-sensitive Philippine market, where you would not find a lot of companies buying premium products. I do not know if I can see room for improvement in Fortinet FortiGate because I am not so techie myself. I would rate Fortinet FortiGate as a product an eight out of 10.
Implemented secure connectivity across branches with reliable network performance
What is our primary use case?
We are using Fortinet FortiGate for branch-to-branch connectivity. It handles internet outages, internet breaks to the cloud, and internet connectivity to the internal systems in the branches.
What is most valuable?
The SD-WAN and VPN tunnels are the best features of Fortinet FortiGate in my opinion. My major workload runs on Fortinet FortiGate, as it serves as the main backbone of the network.
What needs improvement?
The firmware in Fortinet FortiGate needs improvement. Some firmwares have many bugs, such as filter issues and VPN connectivity problems. Last month, with version 7.4.6, we experienced web filter issues. They need to fix the bugs before releasing firmware.
For how long have I used the solution?
We have been using Fortinet FortiGate for up to 15 years, and it performs well.
What do I think about the stability of the solution?
In my opinion, Fortinet FortiGate is a stable solution.
What do I think about the scalability of the solution?
Fortinet FortiGate's scalability is flexible and scalable.
How are customer service and support?
The customer service and technical support of Fortinet FortiGate rates seven out of ten. The technical support and RMA process are acceptable. We don't raise many tickets, but when we do, we receive late responses for technical tickets, which is why I rate it seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Palo Alto and Cisco Meraki before choosing Fortinet FortiGate.
How was the initial setup?
The initial setup of Fortinet FortiGate is very easy.
What about the implementation team?
We used in-house resources for our setup instead of an integrator, reseller, or consultant.
What was our ROI?
We currently have approximately 110 Fortinet FortiGates and 40 managers. Each year we increase by almost 10 to 20 FortiGates. We are also considering FortiSASE and have discussed this with Fortinet FortiGate. We are planning changes in return on investment from this solution this quarter.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on market competition, which is high because Cisco Meraki and Palo Alto offer similar costs for pricing, setup, and licensing of Fortinet FortiGate. They need to compete with lower margins as prices are getting high for Fortinet FortiGate.
Which other solutions did I evaluate?
We are currently using Palo Alto and Cisco due to some issues with the Fortinet FortiGate sales people. We have installed equipment in almost four locations, and we are using these three solutions simultaneously.
What other advice do I have?
We are planning to implement SASE and have already discussed this with Fortinet FortiGate. We are currently only discussing the possibility of using SASE.
The integration of SD-WAN capabilities with Fortinet FortiGate has positively impacted application performance. The implementation is straightforward for new users. My experience in integrating SD-WAN capabilities with Fortinet FortiGate has been excellent, rating it 10 out of 10.
Overall, I rate Fortinet FortiGate 9 out of 10.