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External reviews

767 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Pete G.

SolarWinds Server & Application Monitor

  • April 20, 2018
  • Review verified by G2

What do you like best about the product?
Application monitors can be created easily and use a variety of methods for measurements.
What do you dislike about the product?
Editing multiple alert definitions is a bit of a pain as is identifying which alert was triggered once acknowledged.
What problems is the product solving and how is that benefiting you?
Skype for business edge servers running out of resources and automatically resolved.
Mobile data terminal locations plotted on a map.
Monitoring 100s of applications and their compontents.
Recommendations to others considering the product:
Component counts soon add up. Make sure you buy a big enough license.


    Information Technology and Services

SAM Review

  • April 20, 2018
  • Review verified by G2

What do you like best about the product?
I like the fact that on the summary page you can see apps, warranty info and apps with problems.
What do you dislike about the product?
It can be difficult to find exactly what the issues might be with an app
What problems is the product solving and how is that benefiting you?
We are able to monitor our customers apps.


    David M.

Go well beyond basic server monitoring

  • April 20, 2018
  • Review provided by G2

What do you like best about the product?
It has a ton of out-of-the-box templates for different applications, it supports Perl/PowerShell scripts to build custom templates, can be used to monitor URL response time from one of your pollers, and supports using WMI/SNMP/Agent to build custom monitors.
What do you dislike about the product?
There is a limitation in only recovering 10 metrics per component, this means sometimes you have to create multiple components to pull all of the metrics you wanted. There is also a limit that the statistic value must be a number (not a huge deal, but can be annoying).
What problems is the product solving and how is that benefiting you?
We are able build monitors for custom applications and things we have found to KPIs (Key Performance Indicators).
Recommendations to others considering the product:
Make sure you test your scripts on non-production devices prior to deploying them to production to make sure it doesn't break anything.


    Electrical/Electronic Manufacturing

Great product

  • April 20, 2018
  • Review verified by G2

What do you like best about the product?
The ability to customise the different monitors using PowerShell scripts and perfomance counters. I also like the AppInsight templates for IIS and SQL Server.
What do you dislike about the product?
Some of the graphic resources (charts) could probably use a refresh.
What problems is the product solving and how is that benefiting you?
We are able to monitor critical servers and applications that we were unable to before, thus providing valuable insight.


    Holger M.

One of the best traffic analyzer tools

  • April 20, 2018
  • Review provided by G2

What do you like best about the product?
NTA provides an intuitive webinterface, flows can be easily filtered and displayed. It integrates nicely into the whole Solarwinds Orion Suite with additional performance and management information.
What do you dislike about the product?
When receiving many flows the system needs to be sized properly, it is not "setup - next - next - finish - go"
sometimes clients forget this.
What problems is the product solving and how is that benefiting you?
We were able to get a proper sizing of MPLS lines, it saved the client money and raised user-satisfaction because each location did get a "right sized" MPLS line.


    Hospital & Health Care

Great tool for reaching into every part of your applications

  • April 20, 2018
  • Review provided by G2

What do you like best about the product?
Highly customisable, great custom support, very flexible.
What do you dislike about the product?
Parts of the code get updated out of step with the others - can be a bit frustrating knowing you could do it one way on a different part of the system
What problems is the product solving and how is that benefiting you?
We use SAM to monitor all our servers for availability and performance, as well as keeping up to date on applications and their performance.
Recommendations to others considering the product:
Definitely get on Thwack, the community site - it's not just chat, there are a lot of crowd-shared monitors and implementations already there and ready to be used. 9 times out of 10 I don't even google a problem, I just look there!
Also, get a trial, take a little time to set it up - fully functional for a month at least.


    Neil W.

Secure Application Monitor by Solarwinds finds problems you never could put your finger on

  • April 20, 2018
  • Review provided by G2

What do you like best about the product?
I love the way that SAM gives you the full picture of your estate and monitors all Applications allowing you to quickly find the cause of issues and be prepared for them. This in turn allows you to quickly pinpoint the case of the issue
What do you dislike about the product?
To set up alarms is a bit of a faff, and can be tricky to get correct. Lots of test and trial which can be tricky finding the right fields to choose as there are so many
What problems is the product solving and how is that benefiting you?
Secure Application Monitor allowed us to quickly identify an application which was slowing our whole system, SAM then allowed us to monitor it and from the changes we made it improved performance of our system


    Government Administration

Excellent Product

  • April 20, 2018
  • Review verified by G2

What do you like best about the product?
The ability to create customised application monitors. As a government department we utilise hundreds of bespoke application that do not provide monitoring tools. Using Server and Application Monitor I can create custom monitors that show when the application is not performing well and can replicate the end-user experience. It also has "out of the box" large application monitors by default (Exchange/Active Directory/SQL/IIS)
What do you dislike about the product?
A lot of customisation is required to create your own templates.
What problems is the product solving and how is that benefiting you?
The monitoring of applications that do not have monitoring tools built in.
Recommendations to others considering the product:
If you already have an investment in solarwinds then it's a no brainer


    Oil & Energy

Very flexible and customisable solution for monitoring applications

  • April 20, 2018
  • Review provided by G2

What do you like best about the product?
The ability to write your own monitoring scripts and the community library of scripts
What do you dislike about the product?
It takes a while for the supplied monitoring scripts to catch up with the newer OS and Application releases
What problems is the product solving and how is that benefiting you?
Knowing about application and infrastructure outages before the users know.


    Tom I.

SAM knows how to provide insight into your Apps.

  • April 19, 2018
  • Review provided by G2

What do you like best about the product?
Server & Application Monitor provides us insight into our key enterprise applications out of the box. Active Directory performance, Exchange on premise, and MS SQL. We have used them all to identify the root cause of incidents. It is not always something within our control but it can gives the information we need to talk with vendors and application owners.
What do you dislike about the product?
There are some many templates available with different types of components that it is a blessing and a curse. It can be hard to find the exact right mix of monitoring components for your environment.
What problems is the product solving and how is that benefiting you?
Taking our application monitoring beyond the server level performance. Being 99% virtual, the server hardware rarely comes into play. It is all about how the application is behaving on top of all the other layers. SAM lets us look into that level. For example, AppInsight for SQL let us see into our document management application's queries on the MS SQL instance. This allowed us to build new indexes on tables to help improve the applications performance.
Recommendations to others considering the product:
The licensing is by component not application. An application on a single server can have dozens of components to monitor. So make sure you size your purchase appropriately.