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Excellence ServiceNOW integration
What do you like best about the product?
Get reports, alerts and history on network outage issues
What do you dislike about the product?
Wish there was the ability to flag the incidents for flapping, so it would group the incidents together
What problems is the product solving and how is that benefiting you?
Solarwinds is how we monitor our routers, switches and servers for their network connectivity. We have gotten a much bigger understanding as to when issues on the network have arose.
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remarkable product
What do you like best about the product?
I love the geolocation the app can give to allow us to view where the issues are in real time
What do you dislike about the product?
The popularity of he product has declined in recent years
What problems is the product solving and how is that benefiting you?
We can see where the network issues are, we can move to fix any concerns before they cause customer impacts
Good way of tracking alerts for our systems
What do you like best about the product?
It is a great way to trigger incidents in case of issues with our systems, bypassing dozen of e-mail notifications which may get ignored.
What do you dislike about the product?
The setting up each alert can be a long process, some trial an error especially if it is not done so frequently. The form could be a bit more intuitive
What problems is the product solving and how is that benefiting you?
Server and Network downtime and automated ticket creation to alert teams to take action
Easy to maintain
What do you like best about the product?
No many upgrades to the application were required
What do you dislike about the product?
We depended on another team to complete testing, I would like to see backed validation
What problems is the product solving and how is that benefiting you?
Alerts and monitoring, that trigger ticket creation
Streamline Network Performance to your instance
What do you like best about the product?
The ability to monitor all connected systems is a major win for our company. That's what this app does best.
What do you dislike about the product?
There's a big of a learning curve to using this application. They could make it more user friendly.
What problems is the product solving and how is that benefiting you?
The ability to quickly get information about a system that is down. This app does deliver that after some configuration.
Super easy
What do you like best about the product?
Easy to install, quick to configure and works all the time.
What do you dislike about the product?
Hard to customize for those small changes
What problems is the product solving and how is that benefiting you?
Monitoring devices with integration into Servicenow
Solarwinds monitoring done easy through ServiceNow event management
What do you like best about the product?
The integration of SolarWinds Network Performance Monitor was very simple to setup.
What do you dislike about the product?
I wish there was a means to pull the Configuration item data stored in Solarwinds into the CMDB via this same integration or another.
What problems is the product solving and how is that benefiting you?
SolarWinds Network Performance Monitor is fantastic at monitoring infrastructure. The ability to find synergy between the monitoring tool and ServiceNow event management is a great win.
Efficient ticket resolution.
What do you like best about the product?
Solarewinds integration has allowed our organization to quickly recognize performance issues and route tickets accordingly resulting in less downtime.
What do you dislike about the product?
We are still trying to configure levels of tickets and the amount that are created.
What problems is the product solving and how is that benefiting you?
Trying to recognize performance issues timely. With the integration we are resolving incidents faster resulting in less downtime to customers.
Server and Application Monitoring at its best!
What do you like best about the product?
Server and Application Monitor software developed by SolarWinds is always a great software to take in consideration for your company. And this particular product in common is a great one and it's because has a extensive and customizable platform and workflow that allow users to monitor resources, processes and application performance as well. Besides all this facts, this software can be integrated with open source clients like OpsGenie or AppOps in order to check alerts from applications and resources that are being evaluated
What do you dislike about the product?
This software offers a great workflow but its GUI is always outdated, its architecture seems to be complex and its pricing is very high compared to other similar solutions. It has some glitches that need to be fixed but in overall this software delivers what it says. And I don't see something else bad about SolarWinds Server & Application Monitor.
What problems is the product solving and how is that benefiting you?
SolarWinds has helped and solved a lot in our company, we find incidents that my department and I thought that were solved once encountered the first time and all of that before the company is affected by some collateral damage caused by that or clients start complaining about issues with data or RDS getting bad signs of internal OS. With the implementation of OpsGenie, we were able to organize and set how events are being categorized in order to make a great experience.
Recommendations to others considering the product:
SolarWinds works for larger systems and companies as well this software is highly recommended, you can have everything set and in place to give the best experience either to your employees or your clients as well.
SolarWinds Net
What do you like best about the product?
the ability to be able to have the cmdb populated properly
What do you dislike about the product?
not as deep as some of the other networking tool
What problems is the product solving and how is that benefiting you?
the ability to be able to have a full visibility within the network and find the bottle necks quick
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