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Samanage gets a thumbs up from me!
What do you like best about the product?
feature and function simplicity. This is a great all in one ITSM package that delivers on all the important elements you would expect.
What do you dislike about the product?
limited self-service portal customization's and no email capability to send PO's directly to vendors from within the app. Also, currently no notification customization.
What problems is the product solving and how is that benefiting you?
We need an inexpensive helpdesk solution. This helped us track, trend and organize our work more efficiently.
Recommendations to others considering the product:
For a small to medium sized business looking for an inexpensive ITSM solution, Samanage will do a great job serving that need. The product is solid and I am looking forward to the addition of new product features in the coming years.
I have considered Samanage a prt of my IT support team since going live.
What do you like best about the product?
I like the feature set and how easy it is for my users and my team to use the tool. We are finally starting to use it fully, and I am hopeful that it will improve our effectiveness in other areas.
What do you dislike about the product?
The cost, just b/c I need toi justify, but even that being the case, I think it is a bargain.
What problems is the product solving and how is that benefiting you?
Internal IT support. Increased satisfaction of customers and better visibility to management of what my team does.
Recommendations to others considering the product:
Run the trial, ask questions and you will be happy. And set time and energy to configure it right and it will pay dividends.
SamanageReview
What do you like best about the product?
All online, easy to manage. We also love that fact we can print labels from this to use on the devices.
What do you dislike about the product?
We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.
What problems is the product solving and how is that benefiting you?
Inventory of computer hardware and devices. this software makes it super east to do this kind of thing.
Inventory Management and Integrations
What do you like best about the product?
I really like the interface for inventory management a lot. It's primarily what we use with Samanage and it's clean, easy to navigate and a lot of sorting and reporting options. I was also pleasantly surprised at how well that translates on mobile phones and tablets. It's still very clean and navigates how you would expect it to. It was obviously developed by someone who has used this and similar products before so they understand the workflow and bring that into the development of the design's UX.
I also think the contract section is quite useful. Particularly for small and medium sized businesses where you are purchasing hardware and service contracts throughout the year. Remembering those dates is not always easy and the notification system tying into it is quite nice.
We have a pretty active Zendesk installation and use it for our ticketing. Samanage has an asset application that plugs into Zendesk as well and it seems to work pretty well for tracking machine maintenance and issues.
I also think the contract section is quite useful. Particularly for small and medium sized businesses where you are purchasing hardware and service contracts throughout the year. Remembering those dates is not always easy and the notification system tying into it is quite nice.
We have a pretty active Zendesk installation and use it for our ticketing. Samanage has an asset application that plugs into Zendesk as well and it seems to work pretty well for tracking machine maintenance and issues.
What do you dislike about the product?
I don't really have much that I don't like about Samanage. The system seems to run pretty cleanly. I do wish they had a native SSO component or a simple way to integrate with Active Directory for user accounts like Freshdesk does. That's probably the only thing I could wish for in a product. For SSO currently you have to use a 3rd party to handle the integration. Too many steps. They should cut out the middleman and add an application that you can install to a DC and keep the directory in Samanage up to date.
What problems is the product solving and how is that benefiting you?
Asset management and contracts are the primary business functions we are solving using this product.
Recommendations to others considering the product:
Definitely get a tour of the software. They are good at showing you everything but go in armed with questions. The more questions the better. If they don't know the answer, they will find out for you promptly.
I had no issue with Samanage my company was cutting costs
What do you like best about the product?
It is very simple to use ,setup and maintain. The cost of the software with everything you get is a deal. I like how easy the interface is to use and how easy it is to explain to others how to use.
What do you dislike about the product?
I did not like how little reporting there was. I would like to have seen a more detailed report on the service desk side and on the inventory pieces.
What problems is the product solving and how is that benefiting you?
We used the software to get an inventory of all the equipment in the field and to figure out exactly what hardware we had in use. We realized now that the software cost and the benefit did help our IT team get a good grasp on the situation in the field.
Recommendations to others considering the product:
We moved to a free solution. I recommend Samanage over ANY free solution I wish we would of stayed with them and continued to grow the product.
Samanage has proven to be invaluable for us. Has provided exactly what we needed
What do you like best about the product?
I have found the Samange service / application to be very configurable for our needs. It was easy to configure to meet our needs, and access is available most anywhere.
What do you dislike about the product?
I have not found many dislikes, Pricing could be better......but still very reasonable.
What problems is the product solving and how is that benefiting you?
All IT management and Help Desk, I have recently added staffing to the IT Department and have grown from 1 to 3, Samanage still provides what we need, with minimal effort to adjust for growth of our organization.
Recommendations to others considering the product:
I would recommend evaluating your needs and how Samanage will fit your needs. I researched many options and did not want an in house solution that required a server and maintenance.
Samanage met the needs to provide a configurable solution that minimized hardware / software to maintain that system.
The setup and implementation of the system is minimal and do not have to worry about maintaining it. There are multiple ways to create tickets that are easy for users.
It also provided users the ability to check, and receive updates as to the status of their issue.
Samanage met the needs to provide a configurable solution that minimized hardware / software to maintain that system.
The setup and implementation of the system is minimal and do not have to worry about maintaining it. There are multiple ways to create tickets that are easy for users.
It also provided users the ability to check, and receive updates as to the status of their issue.
Great product with superior support!
What do you like best about the product?
Reports, ease of use, support is top notch.
What do you dislike about the product?
Nothing really to dislike, we have a few wants, but they are being looked into.
What problems is the product solving and how is that benefiting you?
Technical and IT support, Medical Operations, HR
Simple implementation and easy to use
What do you like best about the product?
Ease of use and clean simple user interface, good reporting with drill down
What do you dislike about the product?
Can't break down reports on subcategory type and we needed 2 instances to deal with the mix of internal IT service desk and customer (external) service desk
What problems is the product solving and how is that benefiting you?
Improvement of customer support offering, clear visibility of work in progress and identification of reported issues / problems
Recommendations to others considering the product:
Great company to work with, very supportive
Overall the product is solid and useful
What do you like best about the product?
I like that I can figure out most of the functions that I need by looking around, the layout makes good logical sense.
What do you dislike about the product?
It's import functions are limited and it's general search function lacks
What problems is the product solving and how is that benefiting you?
IT Support Desk, Customer Service Centre and Network Computer Audit
Recommendations to others considering the product:
import functions need improvement, API support is ok, but importing multiple records has been impossible so far
reporting needs improvement to the interface
general search functions needs more customization for querying and the ability to list items in an organized fashion
reporting needs improvement to the interface
general search functions needs more customization for querying and the ability to list items in an organized fashion
Good for asset management
What do you like best about the product?
SAmanage seems to be an okay ITSM application. The GUI is clean, and therefore easy to navigate through pages. It is really great for assets management. We are using it also for Helpdesk tickets.
The staff is friendly and very responsive. You can always be sure to get their full attention and time. That is awesome!
The staff is friendly and very responsive. You can always be sure to get their full attention and time. That is awesome!
What do you dislike about the product?
Too many lousy features. The lack of automation is a huge turn off. The options are limited for managing helpdesk tickets.
What problems is the product solving and how is that benefiting you?
manage assets and track day to day Help desk requests
Recommendations to others considering the product:
Do a thorough testing before you acquire it. Ask for extra time if you need it. We made the mistake to jump in without lots of testing because we wanted an ITSM solution in order to get Help desk requests/tickets under control.
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