SolarWinds Service Desk
SolarWindsReviews from AWS customer
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Strategies for Achieving Exponential Growth in IT Business Solutions
What do you like best about the product?
Quickly respone, best assurance quality and good health checks.
What do you dislike about the product?
Every think is good, i think no downsides of related products.
What problems is the product solving and how is that benefiting you?
SolarWinds is a comprehensive IT management and monitoring solution that helps businesses achieve the best performance, health, and security for their IT infrastructure. It offers tools for monitoring network devices, servers, applications, conducting health checks, and detecting security threats. SolarWinds provides alerting, automation, and reporting features, ensuring rapid response to issues and data-driven decision-making. It's scalable for businesses of all sizes and includes a supportive user community and customer support, making it a valuable resource for optimizing IT solutions and ensuring growth and security.
Solarwind service desk is very powerful IT service management tool. Amazing
What do you like best about the product?
Solarwind service desk is a powerful ticketing tool to help organization to automate and streamline their IT service management. Some of the best features of Solarwind are service catalogue, self service portal, knowledge base documentation for common issues. It can be integrated with NPM and many more server monitoring applications and tools .
What do you dislike about the product?
As it is a cloud based solution there may be a risk of security breach. And it is quite complicated. Otherwise it is very powerful tool for large organisations.
What problems is the product solving and how is that benefiting you?
Solarwinds is very much powerful tool. You can integrate many Solarwinds applications and third party applications with it like NPM, Orion, Ocean and many more.
Simple and configurable incident management
What do you like best about the product?
The configuration is very simple and powerful. You can register your categories and types of incidents, configure the way in which users can enter the incidents (email, web form, opened by the technicians themselves), define the status of the incidents, integrate everything with your email server and with your active directory.
What do you dislike about the product?
I miss that it is not officially translated into Spanish. Fortunately I found a translation on the Solarwinds forums.
What problems is the product solving and how is that benefiting you?
Prevent support requests from coming to us via e-mail, telephone or hallway conversations. It allows us to have a single point of entry for incidents and support requests. It also allows us to generate reports of time spent per project, per department or per technician.
SolarWind Service Desk Review
What do you like best about the product?
The first of its kind in ticketing system for Service Desk/Help Desk. It allowed for IT techs to create detailed tickets for the end user. Each field had its own purpose
What do you dislike about the product?
SolarWinds application did not have a lot of features for the end user to create their own ticket. This prevented self service in the past which is why we switched over to JIRA on-prem.
What problems is the product solving and how is that benefiting you?
It has been a while since I've used the service desk ticketing system. I believe their service has improved greatly and is a great competitor to JIRA and their whole suite.
Concise and reliable
What do you like best about the product?
Reliability. It is one of the most user-friendly software to start dabbling with if you're in the field of IT Service Desk.
What do you dislike about the product?
There are more likes than dislikes in this software.
What problems is the product solving and how is that benefiting you?
It enables support staff to better manage workflow.
help for your business
What do you like best about the product?
A cloud-based and AI-powered IT service management (ITSM) platform built to maximize productivity and accelerate resolution with lightning-fast time to value
What do you dislike about the product?
for user guide documents so hard to get it
What problems is the product solving and how is that benefiting you?
ya SolarWinds Service Desk benefit me
Its good tool
What do you like best about the product?
Monitoring and detailed report extraction.
What do you dislike about the product?
Nothing specific, but still try the console better view.
What problems is the product solving and how is that benefiting you?
BAU show runs mostly on Solarwinds
Simple quick and does the job in no time
What do you like best about the product?
Easy to manage the tickets with simple gui. Easy to integrate use and generate reports
What do you dislike about the product?
Bit of costly compared with other NMS tools
What problems is the product solving and how is that benefiting you?
Straightly point where the issues and provide solutions. Help for users to do the job in an efficient way
SolarWinds Service Desk is an awesome software. So grate to SD team.
What do you like best about the product?
It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it.
What do you dislike about the product?
The cost is quite high than other competitors.
What problems is the product solving and how is that benefiting you?
Easy ticket assignment. Help ITIL approaching to meet our organisation SLA/OLA.
Solarwinds service desk review by Ahmad Edrees Mumand
What do you like best about the product?
The best thing is issues are already categorised which help to look up for the issues and find solutions for it.
What do you dislike about the product?
The DB is low in storage as it's used by default free DB.
What problems is the product solving and how is that benefiting you?
Service desk points out the well known problems and provides solutions for it.
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