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Sovos is not the partner you are looking for
What do you like best about the product?
The only thing that I like about Sovos is that they send invoices to the government, if the solution is working.
What do you dislike about the product?
Professionalism, communication, speed, compliance, development, project management, etc.
Professionalism - deadlines are not kept, nobody takes accountability for problems
Communication - emails are not responded to, information communicated is clearly not understood
Speed - questions and errors are not addressed in a reasonable time-frame, constant reminders and escalations must occur in order for work to get done
Compliance - since go-live we've already been out-of-compliance with the mandates of the government for 2 instance an these issues have still not been corrected
Development - the development and coding of Sovos is very sloppy and not what would be expected for the price paid
Project Management - updates were not regularly sent, the project manager had no idea what was going on, budget usagage was not accurately communicated, overages were charged without our approval
Professionalism - deadlines are not kept, nobody takes accountability for problems
Communication - emails are not responded to, information communicated is clearly not understood
Speed - questions and errors are not addressed in a reasonable time-frame, constant reminders and escalations must occur in order for work to get done
Compliance - since go-live we've already been out-of-compliance with the mandates of the government for 2 instance an these issues have still not been corrected
Development - the development and coding of Sovos is very sloppy and not what would be expected for the price paid
Project Management - updates were not regularly sent, the project manager had no idea what was going on, budget usagage was not accurately communicated, overages were charged without our approval
What problems is the product solving and how is that benefiting you?
Electronic invoicing which are sent to the government and approved via the Cloud.
Recommendations to others considering the product:
Find another partner. Sovos does not show any care or regard for us as their customer. This communication is absolutely terrible. Anytime that you want anything fixed or changed then you will receive an SoW that is incredibly overpriced.
Some issues monthly, but overall adequate
What do you like best about the product?
When working correctly, I have minimal issues and it's quite intuitive
What do you dislike about the product?
Case filing system, their employee turnover, redundancy of customer satisfaction emails/questions,
What problems is the product solving and how is that benefiting you?
Filing returns and audit reporting.
When able to access and working correctly, it is useful and efficient.
When able to access and working correctly, it is useful and efficient.
Recommendations to others considering the product:
Communication is going to be the biggest obstacle with Sovos. They have the tools, they just need to implement a better/consistent way of communicating.
Quality Support
What do you like best about the product?
Received high quality support relating to expiring security certificates. They helped us at every step to ensure the new certificates were generated and installed properly. The risk of losing productive connectivity with Sovos Taxcloud had been mitigated. Marvin the engineer we worked with was highly engaged and eager to help us generate the certificates properly and retain connectivity in our development, quality assurance, and production environments. Marvin has always been a pleasure to work with..
What do you dislike about the product?
It would be helpful to receive notices of any disconnections or outages we experience in production. This would eliminate issues we have with miscalculating tax for some invoices. In some cases it was difficult to narrow down the root cause of some connectivity and slow performance issues. Tracing tools and early warning alerts would be great in assisting us with making sure tax calculations are always accurate.
What problems is the product solving and how is that benefiting you?
Tax calculations
Experience with Sovos
What do you like best about the product?
The customer support is always there to help. Any issues they definitely help at the earliest. If there is no immediate solution they help to find a way to work around the issue and get the job done.
What do you dislike about the product?
System lags or hangs some times during times of peak sales tax filing. Which is annoying if you are testing something or setting up exempt customers.
So need to logout and login again and again.
So need to logout and login again and again.
What problems is the product solving and how is that benefiting you?
Sales tax filing issues and third party vendor data which could be transferred into SOVOS.
Reports are helpful to prepare the sales tax returns for US and international returns
Reports are helpful to prepare the sales tax returns for US and international returns
Recommendations to others considering the product:
Definitely good customer support. Good product to use for Sales tax compliance.
Tax Information Reporting Solution - Taxport
What do you like best about the product?
The import power and flexibility that the product delivers.
What do you dislike about the product?
Post filing import limitations. Would like to be able to import complex corrections into previously transmitted records.
What problems is the product solving and how is that benefiting you?
We are managing our large-scale 1099 reporting function with Taxport. The ease of its use, and the power and flexibility of importing and reporting, help us to successfully manage the 1.2M 1099 forms we file each year.
One of the best solution for 1099
What do you like best about the product?
The easiness of the tool, site and ability to import multiple files.
What do you dislike about the product?
Dates and Enrollment month format in the file
What problems is the product solving and how is that benefiting you?
1099 nad have used SOVOS only
User friendly 1099 solution
What do you like best about the product?
The user-friendly features of the site are great. The ability to import multiple excel files to Sovos and have their system add up to totals for each TIN. We work in three different accounting systems, so this ability is crucial.
What do you dislike about the product?
The TIN matching seems less reliable than I'd prefer. I am registered with the IRS TIN matching program, so log in there is Sovos TIN matching isn't working. It's an extra step that I have to take, which I was looking forward to skipping when this program was first presented to me.
What problems is the product solving and how is that benefiting you?
Every year until 2018, when we signed up with Sovos, has been a nightmare in the way of 1099 processing. 2018 went smoothly.
Recommendations to others considering the product:
I wish I would've found this program years ago. Having a feature in NetSuite is nice, but this can really work with any system as long as you can pull that data into a spreadsheet.
Functional and Easy to Use
What do you like best about the product?
Sovos is an easy to use program that fits well with our team's demanding workload.
What do you dislike about the product?
Sovos is limited by the IRS website at times and this can cause delays in processing.
What problems is the product solving and how is that benefiting you?
Sovos helps ensure accurate information is on file for our suppliers, and distribute 1099's easy and on time!
Weight Lifted Off My Shoulders
What do you like best about the product?
I love how easy it is to upload a file, review a file, make corrections, submit a file and get everything mailed out seamlessly.
What do you dislike about the product?
Compared to our old process it's really hard to dislike anything about Sovos!
What problems is the product solving and how is that benefiting you?
We have solved our information reporting procedures that used to be such a manual task!
Managed Services - highly recommend
What do you like best about the product?
Using Managed Services to create and submit our files has been well worth the investment. Prior to using this service, our Information Technology team was responsible for much of the file creation, and they dreaded it. Now, the field maps are updated correctly each new tax season, and Sovos helps us work through any data validation issues. Our files are always transmitted on time - we never miss a deadline.
What do you dislike about the product?
In the past, some of our processes were not well documented so there was some re-education of Sovos staff. However, in the past few years Sovos has greatly improved their documentation of our process, and this has made all the difference. Managed Services continued to update their documentation as we identify and solve issues.
What problems is the product solving and how is that benefiting you?
Reduced FTE costs for Information Technology department, accurate and useful validation reports, email notification reports for eStatements, eStatement access through our Online Banking vendor submitting web calls to Sovos. The process is now very streamlined, well documented, and efficient. We allow the experts to assist with updating the data maps and loading our data - much less hassle for us.
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