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Robust Tax Calculation Engine
What do you like best about the product?
* Allows tax calculations in many jurisdictions
* Easy to Integrate API
* User-Friendly Front End Tool for Configurations and Changes
* Allows customization for bespoke tax calculation interpretations
* Simple to onboard new Tax Jurisdictions
* Easy to Integrate API
* User-Friendly Front End Tool for Configurations and Changes
* Allows customization for bespoke tax calculation interpretations
* Simple to onboard new Tax Jurisdictions
What do you dislike about the product?
* The reporting tool is a work in progress and sometimes you cannot get the information you need easily
What problems is the product solving and how is that benefiting you?
* Had an antiquated tax engine - actually 2 to allow for taxation in all our jurisdictions. SOVOS GTD allowed for the consolidation of tax engines into one.
* Move reliance on the management of tax configurations from IT to the business users
* More easily adapt to changing tax rules (i.e. Brexit, 2020 EU VAT changes)
* Move reliance on the management of tax configurations from IT to the business users
* More easily adapt to changing tax rules (i.e. Brexit, 2020 EU VAT changes)
Long Time Customer
What do you like best about the product?
STS and outsourcing the sales tax returns. I don't have a tax department, and we file returns in almost every state. If I receive a notice from a state regarding an error or payment deficiency, I send it to Sovos, and they do the research and correct the problem. I have a good working relationship with my sales tax preparer.
In addition to the time savings, outsourcing the returns is less expensive than adding a full-time employee. I have been using this service since 2009 and over the years have had several sales tax audits. To date, I have not had an audit with any material findings.
In addition to the time savings, outsourcing the returns is less expensive than adding a full-time employee. I have been using this service since 2009 and over the years have had several sales tax audits. To date, I have not had an audit with any material findings.
What do you dislike about the product?
Occasional quirky system issues. For example, last month I could not run a transaction detail report. I will say that Tech Support has always been quick to solve any issues that I may encounter.
What problems is the product solving and how is that benefiting you?
We are in the process of moving from on-premise to the cloud. At the same time, we are installing an Oracle patch to replace the system transaction ID number with a customer invoice number on the monthly transaction report. Currently, I run the transaction detail and then send it to my IT department. IT then has to run an SQL query to match the system ID number to an invoice number. I need to know the invoice number in the event something needs to be investigated down the road.
Useful solution for e-invoice validation and arching
What do you like best about the product?
Sovos Trustweaver can be very useful to do electronic invoice compliance in many countries
What do you dislike about the product?
Technically, the web services could be unified in order to simplify the technical part.
What problems is the product solving and how is that benefiting you?
Sovos Trustweaver allows to do electronic invoice compliance and archiving in many countries
My experience with Sovos was above average
What do you like best about the product?
The user portal is handy and makes tracking notices and issues easy to follow and monitor. In addition , the sales tax engine is accurate and fast.
What do you dislike about the product?
The downside of Sovos is the upfront configuration and setup. All products need to entered and properly coded in order to configure sales tax correctly. this burden fell on us(the customer) to do all the set up and with over 20,000 products took quite some time to enter.
What problems is the product solving and how is that benefiting you?
It is nice to have an all in one source for sales tax computation, filing and notice handling all in one. Previously we had handled some in house and farmed some of this out to 3rd party(CPA's)
Recommendations to others considering the product:
Make sure to not take any short cuts on the upfront integration. Be as detailed as possible when setting up items. The more detailed you are the more accurate the sales tax determination engine. Also make sure to integrate with both eCommerce site and ERP system.
Great service and Quick turnaround
What do you like best about the product?
Ability to feel good my returns are done in a timely manner
What do you dislike about the product?
24 hour turn around for my responses - in case I am on vacation
What problems is the product solving and how is that benefiting you?
Tax notices handled.. saves me time not having to work on these
Lead developer
What do you like best about the product?
Tax calculation with state, City & County
What do you dislike about the product?
Multiple GEO CODE in one county. Why do they have more GEO code in one county?
What problems is the product solving and how is that benefiting you?
Using for PO Tax and AP invoice tax
Recommendations to others considering the product:
Nice Product
Sovos has a quality sales tax platform
What do you like best about the product?
Cost effective and good technical support
What do you dislike about the product?
Need to provide ability for clients to do uploads more efficiently for new acquisitions
What problems is the product solving and how is that benefiting you?
Sales tax on customer sales
Recommendations to others considering the product:
I think Sovos needs to make their product more user friendly
Service/Account Management is splintered
What do you like best about the product?
Coverage of countries, API was easy to setup
What do you dislike about the product?
Split account management for tax and e-invoice
What problems is the product solving and how is that benefiting you?
Tax compliance and e-invoicing. Tax determination has been realized.
Recommendations to others considering the product:
Consider E-Invoice and Tax determination as separate contracts. You won't have a common account manager and it feels like two separate companies when you negotiate terms.
Looks like GTD solution is for Sovos to make more money. For us, SUT was much better.
What do you like best about the product?
GTD is a cloud solution. No need to update manually every month. Rates are up to date.
What do you dislike about the product?
GTD pricing model is more expensive. They charge based on # of calls to Sovos without providing any backup for their claims.
What problems is the product solving and how is that benefiting you?
Trying to get classify the Customers correctly and decide to bill them or not.
With Cloud solution, we don't have to update on premise solution every month. The rates are always up to date.
With Cloud solution, we don't have to update on premise solution every month. The rates are always up to date.
Recommendations to others considering the product:
Check from all angle if it can satisfy your needs, by taking time. Don't be hurry. Be careful with their pricing model. They charge based on number of calls to Sovos, without providing any support on # of calls they claim.
Easy to install, easy to maintain, and always accurate
What do you like best about the product?
Updates - seamless, cross country accuracy
What do you dislike about the product?
After installation, we found that we needed 3rd party software to get right geo code
What problems is the product solving and how is that benefiting you?
sale tax calculation on POS
Recommendations to others considering the product:
integration with PitneyBowers
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