Forethought
Forethought.aiReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
163 reviews
from
External reviews are not included in the AWS star rating for the product.
Great Team, Great Support, Even better AI
What do you like best about the product?
Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstien - customization is hands down the best
What do you dislike about the product?
No dislikes - it is the best solution and experience from what we have available and have experienced with Einstien.
What problems is the product solving and how is that benefiting you?
Forethought is serving the best knowledge for our customers; we have seen a sharp decline in the amount of email and phone support tickets.
The ease of use makes it a no brainer
What do you like best about the product?
I like that it tries to find solutions to help you first, but sometimes they can be the wrong ones.
What do you dislike about the product?
I think the learning curve that comes with the AI needing to learn your behaviors and movements to understand how to better assist could be improved.
What problems is the product solving and how is that benefiting you?
It is a great time saving tool when it comes to searching for helpful FAQs or tools.
Love the intent
What do you like best about the product?
Agatha has great promise and while I would love to use this tool more often, I have found it to be extremely temperamental and glitchy. Our organization runs using a VPN which complicates our ability to use the AI widget. Integration of this tool causes many delays and I am not able to fully experience it's capabilities.
What do you dislike about the product?
The esthetic block screen display visuals. It is hard to navigate around.
What problems is the product solving and how is that benefiting you?
It seems to work best by suggestion solution articles.
Forethought Ai is great when it comes to sharing information
What do you like best about the product?
I like it because it's easy to teach other team members especially when a ticket is already existing.
What do you dislike about the product?
Some tickets or issues are not available in the system
What problems is the product solving and how is that benefiting you?
Since it's hard to find existing tickets that are already solved in the current system we have. When forethought AI arrived it make things a lot easier
Insightful!
What do you like best about the product?
I love the suggestions that I get as they make my job much easier. I get suggestions to resources that I can relay to my customers among the experience that much more seamless.
What do you dislike about the product?
At first suggestions wouldn't be as accurate but with time and as the AI learned more about our customer base and the type of support we provide, suggestions became way better.
What problems is the product solving and how is that benefiting you?
It's making the problems my customers have much easier to solve based on the suggestions we receive. We use it as an integration with Zendesk so it's SO helpful that I don't have to look elsewhere for stuff.
Helping your Help Center work smarter
What do you like best about the product?
The customizable Solve widget has deflected many tickets by serving up articles to our customers for common questions.
What do you dislike about the product?
At the moment, reports must be sent to us manually to see exactly what our customers type into the widget but the dashboard at least gives us insight into articles that are most helpful so we can adjust the rest of them to use the same format.
What problems is the product solving and how is that benefiting you?
The Solve widget is acting as an additional support team member by deflecting many tickets that would otherwise come in to our support desk.
Easy to build and effective!
What do you like best about the product?
- Easy to build workflows
- Love the ability to add many training phrases
- Able to adjust and adapt quickly as needed
- Love the ability to add many training phrases
- Able to adjust and adapt quickly as needed
What do you dislike about the product?
- The way the interactions come through on our chat platform (big block of text)
- Opportunities to improve reporting
- Opportunities to improve reporting
What problems is the product solving and how is that benefiting you?
Deflecting easy user questions so our team can focus on handling the stuff that matters
Great Platform for our needs
What do you like best about the product?
The way how I can program it and make it more effective for my teams to use.
What do you dislike about the product?
Nothing much that I can think of. It's great!!
What problems is the product solving and how is that benefiting you?
Helps my team to provide more accurate and customer-oriented solutions
Forethought helps improve my workflow experience.
What do you like best about the product?
Forethought helps customers resolve a significant nubmer of inquiries and this means I can focus my attention on more complicated matters.
What do you dislike about the product?
I dislike the autocomplete/suggested wording feature.
What problems is the product solving and how is that benefiting you?
It is solving the problem of customers needing answers to very simple questions quickly. This helps our customers get faster solutions.
Not a bad tool
What do you like best about the product?
I do like that Forethought is able to anticipate and assist with data entry and things of that nature, but I will say it works best when introduced at the start of a workflow as opposed to picking it up brand new and fitting it in.
What do you dislike about the product?
I think I would be more engaged with the tool if it was worked directly into my flow so I saw it's best application. It's one of those things you have to be shown in order to get.especially because there are onboard options for similar functions.
What problems is the product solving and how is that benefiting you?
At the moment, it's best used as a quick reference tool when I have multiple windows of information open. it definitely helps me save time and get through my flow faster.
showing 111 - 120