Enables us to address a lot of customer queries
What is our primary use case?
I use it for two main reasons. In case there is a customer query, Palo Alto firewall is one of the vendors that we support for syslogs, rule management, change management, and traffic monitoring.
Our product is used to query the firewall and provide a dashboard that raises alarms if any suspicious activity is detected. It involves the management of the firewall. We have a partnership with Palo Alto, and I have worked with VM-Series.
When a customer encounters an issue with our product in accordance with Palo Alto, I analyze the problem and provide solutions. Additionally, I have constructed a lab with network devices for partner training. This lab uses Palo Alto firewalls for communication.
How has it helped my organization?
By using this firewall, we were able to address a lot of customer queries and answer to their VM-Series. This helped us retain our customers and gain confidence from them.
What is most valuable?
Palo Alto is easy to use. The UI is very easy to understand and does not require any certification or highly skilled technician to handle the firewall. It is very user-friendly and straightforward out of the box.
What needs improvement?
An area for improvement would be AI-related features, particularly in rule management or threat intelligence. Focusing on AI-based threat detection would be beneficial.
Additionally, enhancing the ease of accessing technical support would be useful.
For how long have I used the solution?
I have been using Palo Alto Networks VM-Series for about three to four years.
What do I think about the stability of the solution?
Stability is good. Once it is configured, it is stable, and I would rate it nine out of ten. I have not experienced any outages with Palo Alto, unlike other vendors like Sophos.
What do I think about the scalability of the solution?
Scalability is good, and I would rate it eight out of ten. We use it for testing with a low load, and it works well. In production setups, I have observed it being used effectively with a large number of transactions per second.
How are customer service and support?
Reaching technical support is challenging, and I may not be eligible for direct support since I'm not a customer. It involves multiple channels. I would rate their technical support seven out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Cisco ASA, an older version, due to its market leadership at the time. We moved to Palo Alto due to multiple customer requests for other solutions like Sophos, FortiGate, SonicWall, and WatchGuard.
How was the initial setup?
The initial setup was very easy and can be rated nine out of ten. It is straightforward to configure, and the UI is simple.
What about the implementation team?
I did everything myself. One person is sufficient for the deployment and maintenance of five to seven firewalls.
What was our ROI?
The return on investment is seen in customer retention and addressing their queries rather than in revenue.
What's my experience with pricing, setup cost, and licensing?
I'm not the right person to give a rating for pricing, as I use a not-for-sale license provided by Palo Alto for testing.
Which other solutions did I evaluate?
We evaluated Cisco ASA, but due to diverse customer demands and requests for vendors like Sophos, FortiGate, SonicWall, and WatchGuard, we extended our support to Palo Alto as well.
What other advice do I have?
For software application firewalls, this is the best solution. If you are using it in a cloud or as an application firewall, then Palo Alto Networks VM-Series is the best one for you.
I would rate it an eight out of ten.
Palo Alto Networks Cloud NGFW: Seamless Cloud Integration
What do you like best about the product?
Palo Alto Networks Cloud NGFW offered me protection, easy integration with cloud environments, flexibility to scale, and high performance. It's a great choice for me to safeguard my cloud-based applications and data.
What do you dislike about the product?
Palo Alto Networks Cloud NGFW is costly, intricate, and I face performance and scalability challenges.
What problems is the product solving and how is that benefiting you?
Palo Alto Networks Cloud NGFW safeguards my cloud environments, enforces security policies, detects threats, and streamlines management, benefiting with enhanced security, compliance, efficiency, and reduced risk.
Future of Firewall
What do you like best about the product?
The deep learning and the ease of use make it consumer friendly will adding a much higher level of security.
What do you dislike about the product?
There are a little bit of latency issues but nothing that would be a deal breaker.
What problems is the product solving and how is that benefiting you?
The ease of use and the deep learning. I can easily create a set of rule or an access list with ease.
I worked at ENMAX as a SOC analyst Co-op/Intern using Paloalto Next Gen firewall
What do you like best about the product?
What I found most helpful is that the next-gen firewall leverages machine learning and AI to detect zero-day threats and APTs. The NGFW integrated seamlessly with our multi-cloud environments. The features of the firewall were very helpful in my work, these features included intrusion prevention, URL filtering, and DNS security.
What do you dislike about the product?
One of the downsides of the NGFW I found was the complexity of its configuration. setting it up and managing its advanced features can be a little complex and challenging especially to a new grad/intern.
What problems is the product solving and how is that benefiting you?
The NGFW solved several critical goals for our environment. It helped us detect and prevent sophisticated attacks such as zer-day attacks and malware. It makes it easier to enforce consistent security policies across different cloud platforms. The NGFW also gave us better visibility and control over cloud traffic.
It's friendly UI
What do you like best about the product?
Using the security policy, we may avoid known vulnerability attacks and ensure that only the intended applications and websites are allowed.
What do you dislike about the product?
The amount of dedicated hardware or virtual resources needed to deploy Palo Alto Networks Cloud NGFW depends on the size of the deployment and the performance that is requested. Particularly for businesses with few IT budgets, this can increase both the total cost and complexity.
What problems is the product solving and how is that benefiting you?
The platform has all the features we need to safeguard our network environment, including granular application management, threat prevention, VPN connectivity, and reporting tools. Also other bunch of staff that need to explorer.
Security Review
What do you like best about the product?
Strong security for cloud environments is one of the important feature It provides light of functionality, ease of use, and features like Intrusion feature,malware detection
What do you dislike about the product?
Cost is little high for the firewall. This should be reachable to every person as mostly oriented for high-sized business
What problems is the product solving and how is that benefiting you?
Performance in older devices is not good. It take lot of resources.
Lalo Alto Networks
What do you like best about the product?
Secure traffic while crossing trust boundaries (AWS VPCs)
What do you dislike about the product?
Taking longer time to load the page while automating the network config
What problems is the product solving and how is that benefiting you?
Solving preventing bad actors from entering the website
Intuitive in a simple term
What do you like best about the product?
The way of how you can configure the policies, much better than other techs
What do you dislike about the product?
The way of how you can review the logs of certain issues
What problems is the product solving and how is that benefiting you?
Restrict and generate some VPNs with other techs
Advanced protection and good integration capabilities with good reliability
What is our primary use case?
We use Palo Alto Networks VM-Series to offer services to our customers as a managed security service provider. We provide solutions and services to our customers across the globe. For example, if I want to host a firewall in the cloud or somewhere where the physical appliance is not a possibility, we provide that image of the firewall on virtual machines.
How has it helped my organization?
It helps in offering advanced protection against malware and anti-spyware, which is based on customer feedback stating the product has very good threat prevention capabilities.
What is most valuable?
Very good reliability and feature set, such as advanced protection against malware, anti-spyware, and Wildfire. It also has good VPN capabilities and integration capabilities.
What needs improvement?
The scalability could be improved further. The virtual instances of the firewall are not as scalable as their hardware firewalls.
For how long have I used the solution?
We have been using Palo Alto Networks VM-Series firewalls for over five years.
What do I think about the stability of the solution?
I find the solution to be a good, stable product.
What do I think about the scalability of the solution?
The virtual instances are not as scalable as the hardware firewalls.
What about the implementation team?
A separate team handles implementation. I am mostly involved in the designing aspect of the product.
What was our ROI?
It is hard to get into the ROI aspect. Generally, ROI can be determined by comparing a physical appliance-based firewall versus a virtual instance of a firewall.
What's my experience with pricing, setup cost, and licensing?
Pricing can be an issue when competing with products like Fortinet, which often offer similar functionality at a lower cost.
Which other solutions did I evaluate?
There are many competitors like Fortinet offering similar functionality.
What other advice do I have?
I'd rate the solution nine out of ten.
Works great in AWS
What do you like best about the product?
Works great in AWS. We like that implementing rules for traffic was pretty easy. Blocked all the traffic it was supposed to.
What do you dislike about the product?
Understanding how to scale the firewalls took some time. Would have liked there to be some architecture best practices in AWS docs.
What problems is the product solving and how is that benefiting you?
Egress and Ingesss traffic monitoring. This helped us secure our AWS workloads and use static ips in the process.
