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External reviews

396 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Accounting

Best Platform For Intelligent Automation

  • April 25, 2023
  • Review verified by G2

What do you like best about the product?
The ability of the Blue Prism product to incorporate cognitive skills such as OCR, IDP, NLP, AI. We can implement the new trends via API or Skills from Digital Exchange.
What do you dislike about the product?
As a platform, it''s difficult for business users to learn/develop something in the forum. While the Blue Prism peers have the low-code/no-code platform, we still lag here.
What problems is the product solving and how is that benefiting you?
It's helping us to implement software automation efficiently in a quicker way.


    Eugenio P.

Why I Would Recomment BluePrism To You

  • April 13, 2023
  • Review verified by G2

What do you like best about the product?
The main strengths are its quick learning curve, the ease of extending functionalities, and the speed at which automation can be implemented.
What do you dislike about the product?
What I dislike the most is that it's user interface still lacks filters for filtering process, objects, environment variables or any other entity in the application. Additionally, environment variables cannot be displayed as a table, which means you have to either use external files for configuration or have an extensibe set of variables in BluePrism.
What problems is the product solving and how is that benefiting you?
Blue Prism has been instrumental in helping us address numerous business requirements and automate various processes across different departments, including accounting, logistics, finance, cybersecurity, HR, service centers, and supply chain management.


    Mukesh K.

Best Tool for advance and controlled RPA development

  • February 24, 2023
  • Review verified by G2

What do you like best about the product?
Code customisations in the object studio and adding customised actions for already built code stages gives you an upper hand to cater your automation needs.

Strong Digital Exchange Portal with loads of reusable code capabilities/Objects.

Updated Blueprism university for training purposes.

Attaching to any of the running object for example MS excel or already running websites that weren't launched from the Blueprism's business object in first place - debugging essentially is pretty easy and handy when it comes to fixing errors or re-doing any dev steps.

Easy to navigate and visualize the process flow.

Flexibilities in integrating Blueprism with other technology/tools, also API calls with REST are seemingly swift and easy.

Easy to implement and easy to understand the tool, strong community backing up for any product related queries, Blueprism university courses for training purposes.

On-time support from product team on tickets.
What do you dislike about the product?
Surface automations sometimes gets bit fudgy and it needs much more maintenance - I beleieve this could be well managed with the new feature introduced as Smart Vision.
What problems is the product solving and how is that benefiting you?
Automating legacy applications or old ERP tools other than SAP,also it helped me automating SAP front end & recording GUI scripts-creating a custom code stage to interact and automate SAP, integrating ServiceNow, replacing complicated business related macros, extracting data from web apps, playing around with PDFs - Digital exchange from blueprism has helped to rope in some of the pre-built capabilities to automate complicated use cases.

Citrix related automation or surface automation when nothing really is working - this gives atleast an option to automate image or coordinate based automations via surface automating locating the parent image and identifying element image.

Pretty easy and handy when interacting with Siebel ticketing tool or any CRM, BPM or ERP tools, found it extremely helpful to handle business macros with pop ups enabled.


    Shiva S.

Efficient And Handy Robotic Process Automation Tool

  • February 21, 2023
  • Review verified by G2

What do you like best about the product?
Blue Prism is easy to operate and comprehend, allowing us all to adapt current procedures and execute method enhancement initiatives more rapidly without the need for IT help. Blue Prism facilitates the fast acquisition of RPA innovation throughout the organization, automating not just dull, monotonous human operations, but also nuanced and complex activities along with a wide range of processes, merging semi-automated existing operations with manual methods. Blue Prism appeals to me since it makes it easier and less costly to build entrepreneurship CRM, BPM, DPA, Event Monitoring, and AI solutions in a single unified ecosystem. We've enhanced customer happiness, boosted staff efficiency, and boosted the accuracy and quality of our firm using one unified scalable solution. Collaborating alongside Blue Prism has allowed us all to automate a large percentage of our manual processes and has provided us with several new opportunities to expand our business.
What do you dislike about the product?
In comparison to rivals, establishing a procedure takes more thought, so if people don't prepare and put out the procedure cycle more thoroughly and meticulously, it may become quite difficult. It's not a major problem, but visual attractiveness is important, particularly in pre-sales circumstances, and using VB instructions can help with the computation step for string manipulations.
What problems is the product solving and how is that benefiting you?
My involvement in using this product has been extremely beneficial, and it has substantiated me to be an excellent collaborator for bringing cognitive automation ideas to our firm in a timely manner. Blue Prism seems to be proficient in executing all of the challenging tasks that an RPA should be skillful in. Blue Prism seems to be the unique automation platform that enables automation to be deployed, reused, and upgraded throughout the whole organization from a single place, removing the complexities of business infrastructure and drastically reducing human error


    Babjee V.

G2 Review for Blueprism

  • February 15, 2023
  • Review verified by G2

What do you like best about the product?
Over the years, security in environments has been the most powerful asset for Blue prism.

The look and field of it make it comfortable and relatively easier to learn and understand, even for a beginner.

Not only limiting the tool to native VBOs that come with installation but also having a platform like DX and creating extended VBOs is an asset.

Improvising the connectors and plugins connecting to third-party applications like ABBY, Decipher etc., makes it a powerful platform for IDP
What do you dislike about the product?
The browser extension issue has been a big challenge for automating modern browser-based applications. Though we migrated from 6.10.1 to 6.10.5, which we expected to resolve, and tried a variety of things, like updating the config file in manifest V3 for closing up the concurrent sessions and cleaning the memory cache in chrome, terminating the launched window, the issue persists.

Memory management can still be improvised when it comes to larger volumes of data to be worked on

Documentation for the VBOs can be improvised by showcasing an example, for instance, set headers of a collection from another collection
What problems is the product solving and how is that benefiting you?
Blue prism is getting integrated with most of the client's applications, where there is a chance for Automation in most industry sectors like retail, banking, and finance. The ROI that is coming up has been tremendous for the clients I've worked for


    Kavi Varun S.

A good automation tool with an amazing UI with a few flaws.

  • February 14, 2023
  • Review provided by G2

What do you like best about the product?
First, the biggest strength of Blue Prism is how its user interface is structured. Looking like a flow chart, it is straightforward for a beginner to learn and understand how Robotic Process Automation works compared to its competitors like UiPath, Power Automate, etc. It is effortless to handle exceptions in Blue Prism, and it was the first tool I learned to use in my RPA career. Its workflow layout is straightforward to understand and very intuitive. Developing in Blue Prism was always a joy.
What do you dislike about the product?
One of its drawbacks was how hard it was to set up Blue Prism, followed by the lack of additional features and connectors. It also did not have as advanced UI automation as UiPath.
It does not seem as capable as its competitors.
What problems is the product solving and how is that benefiting you?
Blue Prism is the best tool I have used in Robotic Process Automation for building simple but highly robust processes. Any exceptions related to the system or business can be handled flawlessly and quickly, which is harder to do on other platforms.


    Rohit K S.

One of the fundamentally strong Intelligent Automation Platform.

  • February 09, 2023
  • Review verified by G2

What do you like best about the product?
The product backbone is its database schema, which systematically empowers any RPA CoE or Program to create its object library throughout its RPA journey from start to maturity. Which fundamentally works on the basic principle of reusability and object orientation. To reap the ultimate benefit of the product, for a more extensive program, it has to be implemented enterprise-grade. The 3-tier architecture design of its platform is quite robust and handles almost every load. Honestly, the product doesn't need much oversight or support if, while implementing, there is good groundwork done in its architecture and approximate estimation of future load.
What do you dislike about the product?
The product is one of the best RPA tools in the market, but over the year, their reach to customers for training and certification has been reduced, especially with the existing customers. After a particular stage in the RPA program, most of the client doesn't want to further expand on tool training or hire skilled resource, and gradually, the growth of RPA within the client start slowing down, and it becomes a BAU kind of program. Suppose Blue Prism as a vendor, can take care of upskilling the company's resources through regular training or coaching. In that case, they might have the opportunity to penetrate more BP users in the company, and once people have skills, they can drive more backlogs and grow to the central COE.
What problems is the product solving and how is that benefiting you?
redundant mondaying work, bring for accuracy and compliance by automatic the manual work.


    Marcin G.

Blue Prism - easy to understand for users without programing background

  • January 04, 2023
  • Review verified by G2

What do you like best about the product?
simple licensing model, friendly interface and the ability to create a workflow during debugging
What do you dislike about the product?
restoring earlier versions of the process (i.s. running and exporting)
What problems is the product solving and how is that benefiting you?
It helps to download data from documentation, verifies claims for compensation and speeds up the payment of compensation


    Nandita R.

Blue Prism Intelligent Automation Platform an excellence

  • December 28, 2022
  • Review verified by G2

What do you like best about the product?
All the features of Blueprism are very helpful and easy to understand, benefitted advance features
What do you dislike about the product?
PDF extraction and OCR are not inbuilt, it helps if it is inbuilt and easy installation
What problems is the product solving and how is that benefiting you?
Community platform


    Computer Software

Good Process Automation Tool

  • December 15, 2022
  • Review provided by G2

What do you like best about the product?
When it comes to automating high-volume repetitive tasks, i find blue prism is the best automation solution, with help of queues, we can track and enhance automation capability.
What do you dislike about the product?
Monitoring the automation bots is a challenge; Blue Prism can improve on control room where bot management will be easy and trackable. Faces lot of issue with Citrix automation
What problems is the product solving and how is that benefiting you?
It helps to automate repetitive tasks, The bots can run 24*7, and it saves manual efforts. We can scale the automation as per requirements and its easy with Blueprism.