What do you like best about the product?

The TigerConnect platform has proven to be a reliable resource that allows two way communication with individuals and groups. We have changed our STEMI call process from pagers to using TigerConnect, due to its ease of use and ease of setting up scheduled roles. Our CMIO has been able to add roles to our STEMI call team as well as schedulers without much effort and the hospital has expanded the use tremendously since we started with this valuable tool. Recently, it has been tied to the hospitalist assignment indicator in Epic, so if someone wants to contact the patient's hospitalist, it can be done at the push of a button, rather than going through a process to look up the patient's currently assigned hospitalist.

What do you dislike about the product?

The only downside that I can think of is the fact that so many of our processes (including the various call teams within the hospital) have moved to this platform that if it goes offline for some reason, we would be severly handicapped, as there isn't an easy way to set up a back up. That hasn't been an issue thus far, but it is still hovering in the background.

What problems is the product solving and how is that benefiting you?

It has proven to be a time-saver for so many reasons. We can use it to contact the STEMI team and see responses to the "page" rather than having them call in to indicate receipt of the page. We can send EKG images to the Invasive Cardiologist quickly using TigerConnect. We can contact the patient's hospitalist with critical results without poring over the EMR to find the hospitalist who is "on" at that time. We can see who is on call in any of the specialties in the hospital. This is used by all the teams (Stroke team, Infection prevention, code blue, etc) for easy access and alerting.
It also saves time when entering call teams. I can schedule our 4 man STEMI call team for 4 weeks in less than 10 minutes.

We can also "see" and connect with people at all of the other hospitals within our hospital system, if needed.