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amazing product to digitally fulfill tons of orders
What do you like best about the product?
impressed with how seamlessly Sterling Agents performs in the background.
What do you dislike about the product?
Database locks caused by humongous data.
What problems is the product solving and how is that benefiting you?
NA
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Store Engagement to Deliver Customer Experience
What do you like best about the product?
The web based design is more user friendly and provides easy access to the things a retail associate needs to assist the sale. The information available is easy to understand and use.
What do you dislike about the product?
I would like to see more connectivity to the customer. The order history, interests and community would be helpful to service the customers.
What problems is the product solving and how is that benefiting you?
In store service, pre-sale and post sale.
OM roadmap
What do you like best about the product?
Newly offered features, specially for the dashboards
What do you dislike about the product?
Nothing special, but if there is, I dont' like the configurators existing on multiple products.
What problems is the product solving and how is that benefiting you?
Centralization of the distributed data
Recommendations to others considering the product:
Hands on experience
Order Management for Tier 2
What do you like best about the product?
With accelerators and product features this can be an ideal solutin for customers wishing to grow their business.
What do you dislike about the product?
Takes a lot of assembling to build an initial release.
What problems is the product solving and how is that benefiting you?
Scale of order lines
Great experience with OMS
What do you like best about the product?
Robustness, capabilities, cloud offering
What do you dislike about the product?
nothing really that I dislike. It's difficult to find good IBM site documentation on OMS. Would be helpful to organize or share out that information
What problems is the product solving and how is that benefiting you?
multiple fulfillment locations
Buy on Line pick up in store
What do you like best about the product?
the ability for an associate to work seemlessly with a client in real time without having to go back to the green screen. Transactions can be completed quickly,.
What do you dislike about the product?
Everything that I have seen with the product is great
What problems is the product solving and how is that benefiting you?
Less wait time for a customer
IBM Order Management for Digital
What do you like best about the product?
Multi-capability, easily configurable tool
What do you dislike about the product?
A bit of a niche skillset, can be hard to find continuing expertise
What problems is the product solving and how is that benefiting you?
We use IBM Order Management for our digital inventory, order management and order fulfillment functions. We are currently in the process of re-architecting our platform in the cloud. IBM OM does a lot of things out of the box very well.
Flexible Fulfilment
What do you like best about the product?
extensive controls to manage the producat
What do you dislike about the product?
monolithic and need to more open sources
What problems is the product solving and how is that benefiting you?
retail
Best to use for Mutli Retailer as a Commmon Order Management
What do you like best about the product?
- Able to use Common Functionality for all Banners as neded and customize for a specific retailer when needed
What do you dislike about the product?
Delivery of New features is really slow & not yet micro services arechitecture
What problems is the product solving and how is that benefiting you?
Shipping from Store & Pickup
Returns
Inventory Management for selling
Returns
Inventory Management for selling
Lack of Worldwide Focus
What do you like best about the product?
Extensibility allows ability to make up for gaps missing in product.
What do you dislike about the product?
Lack of improvements to functional capabilities and velocity in past 10 years.
What problems is the product solving and how is that benefiting you?
Enabling omni channel and improved inventory visibility.
Recommendations to others considering the product:
Consider implementation partner carefully.
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