What do you like best about the product?

Its highly flexible and scalable, and it uses automation also, it can do real-time inventory visibility, order tracking, and flexible delivery options and much more..It can efficiently communicate data with eCommerce platforms, ERP systems, CRM systems, and third-party providers, also it manages orders from multiple channels and uses it in order tracking in order lifecycle which is very efficient for end user of this system

What do you dislike about the product?

the maintenance and support costs for this app is high, also training for this application also can be very costly, we need to hire specialized trainers to train resources which are not easily available in the market, also when it comes to regulatory compliances, we have to implement them manually everytime in this application.. one more thing to note is that the communication with third party apps can be time taking i meant that the development and configuration for the new partners will take time.

What problems is the product solving and how is that benefiting you?

yes IBM is solving multiple issues, such as recently there was a patch made for discounts applied on products, where system was applying discounts on returned/cancelled products also and it has been fixed now.also better RTAM alerts are provided.also fusion charts now supports javascripts