I have used swimlane as an analyst and have had a little experience working with the backend.
What do you like best about the product?
I like how customizable the tool is and how easy it is to adjust it to your liking. I have ran into a lot of problems with the tools I use to perform my job but have never been able to fix it but with Swimlane, I can easily go in and adjust specific items with ease to perform most efficiently.
What do you dislike about the product?
Swimlane has been slow at times with working through tasks and will sometimes go out while doing my everyday work. This isnt too frequent but can be annoying at times when I have to catchup after the downtime and make up the work on the time I lost.
What problems is the product solving and how is that benefiting you?
Swimlane is helping me to automate my work by giving me a simple and easy-to-use interface to work through cases and be able to function as efficiently as possible. This makes my investigation time quicker and allows me to focus on the more important cases.
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