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Reviews from AWS customer

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429 reviews
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    David M.

Easy and user friendly monitoring of environments

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
What i like best is the simplicity of the tool to analyze issues and find root causes in a smooth manner.
What do you dislike about the product?
What was problematic is the fact that the docker repository of instana has moved from https://hub.docker.com/ to IBM docker repository without notice so it took us some time to figure out this change that was preventing us from deploying new instances.
What problems is the product solving and how is that benefiting you?
It is helping us to monitor our environments without having dedicated teams to do it.


    Leandro E.

Amazing tool for our platforms

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
All the ways that it has to check the performance of our sites.
What do you dislike about the product?
No bad things to say. It had it in the past but they were resolved.
What problems is the product solving and how is that benefiting you?
Detects when apis are not responding or there are delays in responses


    Vince T.

Great product, UI and tooling, easy to find value

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Instana is easy to install, provides great value very quickly and we keep finding new ways to use it.
What do you dislike about the product?
My only criticism is that I wish it was easier/faster to get help from support.
What problems is the product solving and how is that benefiting you?
We are using Instana for APM but also finding lots of value in having Instana monitor and alert on issues inside the kubernetes environment.


    Sudhir W.

Configuring instana helped us getting the alerts on time. It helps in monitoring application health.

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
The alerts trigger and monitor the health of the applications.
What do you dislike about the product?
Sometimes the exact alerting VM is not easily viewable. We need to dig into it to find the effected VM.
What problems is the product solving and how is that benefiting you?
The problems like if the system is running out of memory of running out of space then the triggering system helps in getting to know this in advance.


    Naga K.

Fast and User friendly

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Quick response times to get results and ability to drill down to the details
What do you dislike about the product?
Expecting more support for MQ related items
What problems is the product solving and how is that benefiting you?
Providing average response times and showing the dashboard with any abnormal behavior


    Thayran G.

I recommend it, it has essential tools for monitoring

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Of course the map of applications, observe how the status of applications and error alerts are going
What do you dislike about the product?
In general, I really like using the tool, but I could release an API to be able to use the information in an external panel
What problems is the product solving and how is that benefiting you?
As a member of the engineering team, I can monitor our applications and know their health status, and I can act quickly when there is a glitch.


    Nital P.

Monitoring the logs for the application

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Monitoring the application logs and VMs health checks
What do you dislike about the product?
Notifications / alerts are not congigurable
What problems is the product solving and how is that benefiting you?
Alert


    Meghal V.

application Perspective & Smart alerts very useful

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Instana provides data from a system, from an application to the outside, so people from the outside can basically judge what’s happening inside of an application
What do you dislike about the product?
Automated way of onboarding new teams, Templates & UI/form to script converters should be available. Lot of config things are done by specialized teams in prod simply to change thresholds using api. There should be more edit control in the hands of the dev teams.
What problems is the product solving and how is that benefiting you?
Easy Integration with various devOps tools like moogsoft , Service now, etc...


    Bernhard L.

Awesome insights when learned how to use it properly

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Instana gives an awesome insight on many different situations around monitoring, alerting and analyzing your applications. It comes easy to set up and has an intuitive ui.
What do you dislike about the product?
Well as with any tool, if you don't use it quite often, it is hard to get used to it and know where to look for specific issues. It is not really a dislike, because once you learn it it helps you a lot.
What problems is the product solving and how is that benefiting you?
Coming from tools like Zabbix, Instana helps us to detect problems even deeper than just monitoring cpu, ram, disk and the regular things. Also it allows us to detect problems before they are happening.


    Jonathan P.

Solid APM for Platforms - Good Dashboard

  • February 16, 2023
  • Review provided by G2

What do you like best about the product?
Used for over a decade to monitor our web service integration layer. Always easy to use and customize. When it comes to the things I want out of an APM Instana delivers ease and details. Support is above average on speed and nearly always delivered a solution or workaround in a timely manner.
What do you dislike about the product?
Can fight with some platforms and getting them to talk is an exercise in forum-necromancy and support-desk-tag. We had a few things it just wouldn't ever work with and neither Instana nor the other vendor could or would budge. Check your compatibilities first.
What problems is the product solving and how is that benefiting you?
Monitoring metric on servers, transactions, total infrastrucutre and environment health. We even have it monitoring a portion of our mainframe work (integrations mostly).