My company uses WSO2 API Manager as a gateway to support our services and monitor their use.
WSO2 API Management
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A tool that serves as a gateway to support and monitor an organization's services that need to make upgrades easier
What is our primary use case?
What is most valuable?
Based on the information I have, the solution's most valuable feature is its capability of implementing custom solutions.
What needs improvement?
The price and the complexities attached to the solution are two areas of concern where improvements are required.
One of the problems with the solution that we face in our company stems from the fact that we have not been able to do any direct upgrades because of the custom feature that is included in the solution, and we specifically face such problems during migration projects. I would say not that we are not updated in our company when it comes to the solution. In general, my company is not able to do an automatic update because of some custom features in the product. The aforementioned area can be considered for improvement.
For how long have I used the solution?
I have been using WSO2 API Manager for three or four years. My company is a customer of the solution. I don't know exactly the version that we have of the solution in our company.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.
I would say that with the solution, my company deals with around 100 use cases.
The solution is used daily in my company. I work in a retail bank and know that the bank's customers constantly access the solution. My organization's IT or administration people use the solution weekly or monthly. I don't think I have seen any updates often.
How are customer service and support?
It is not easy to reach the solution's technical support team. My company has an external partner who helps us with the support part of the tool. Though my company's external partner is entitled to get support from the solution's support team, it is not easy for them to reach out to WSO2 API Manager's technical team. I rate the technical support a four out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of the product is a little bit difficult.
I rate the initial setup a three on a scale of one to ten, where one is really difficult, and ten is easy.
The solution is deployed on an on-premises model.
The product's deployment phase may extend to weeks or months, but in general, it can be completed in a couple of months from the beginning until the final deployment to production.
One or two people from my company were required to take care of the product's deployment phase.
What about the implementation team?
The deployment phase of the solution was done in-house, that is, in our company, but with the support from some collaborators we have with an external partner.
What's my experience with pricing, setup cost, and licensing?
WSO2 API Manager is quite an expensive tool. I rate the product's pricing a nine on a scale of one to ten, where one is low and ten is high.
What other advice do I have?
No more than one person is required to manage the product's maintenance phase.
Owing to the fact that I don't have enough expertise when it comes to the solution, I don't know if I would be able to recommend it to others. In my company, there is a team involved in the process of evaluating the solution from whom I try to get some information related to the product.
I rate the overall product a six or seven out of ten.
A user-friendly tool that can be used to protect the frontend and backend proxy APIs
What is our primary use case?
We use the solution mainly to protect the frontend and backend proxy APIs. We also use the solution for federating with the identity server. We publish our backend API into WSO2 API Manager and use the proxy API outside. We use the solution for authorization, authentication, and accounting purposes.
What is most valuable?
WSO2 API Manager is quite easy. With WSO2 API Manager, we can use different DBs. It is easy to accommodate the solution along with any kind of identity server. WSO2 API Manager has a user-friendly model.
What needs improvement?
WSO2 API Manager should improve its marketplace subscription model and documentation in order to reach a higher level in the market.
For how long have I used the solution?
I have been using WSO2 API Manager for the last two to four years.
What do I think about the stability of the solution?
I rate WSO2 API Manager an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate WSO2 API Manager an eight out of ten for scalability.
How are customer service and support?
The solution's support model is not very clear enough right now.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I previously used the Akamai tool.
How was the initial setup?
The solution's initial setup is very easy. I rate WSO2 API Manager an eight out of ten for the ease of its initial setup.
What about the implementation team?
The solution's deployment takes two to three hours. One person is sufficient to deploy WSO2 API Manager.
What's my experience with pricing, setup cost, and licensing?
WSO2 API Manager is a costly solution, and its pricing is not competitive enough compared to other products.
What other advice do I have?
I would recommend WSO2 API Manager to other users.
Overall, I rate WSO2 API Manager an eight out of ten.
Its very easy from what i have experienced in other API Manager, begin able to monetize it easyly.
What do you like best about the product?
Creading product APIs and monitization option with very flexible way of creating subscription packages.
What do you dislike about the product?
Not a dislike persay, but if there is a straight forward API requirement; tasks are redendent starting from microIntegrator.
What problems is the product solving and how is that benefiting you?
segrigation of APIs and subscription package.
WSO2 API Manager: A Comprehensive API Management Solution
What do you like best about the product?
I appreciate the API subscription management feature, which allows for the organized presentation of APIs on the developer portal. It offers robust control over how third parties can consume APIs in a highly adaptable and dynamic manner.
What do you dislike about the product?
Honestly, I'm not inclined to say that this aspect of the WSO2 API Manager is dispensable. Each feature has its own utility in various scenarios. However, I do suggest integrating the analytics component within the API manager itself, rather than maintaining a separate ELK stack. Configuring ELK independently can be quite time-consuming.
What problems is the product solving and how is that benefiting you?
Security: WSO2 API Manager offers robust security mechanisms, including OAuth, JWT, and API key support. It enables fine-grained access control, allowing us to protect our APIs and data from unauthorized access and potential security threats.
Mediation Policies: The platform simplifies the creation and management of mediation policies, enabling us to customize API behavior and data transformations easily. This flexibility ensures that our APIs can adapt to various client needs seamlessly.
Subscription Management: WSO2 API Manager streamlines the process of API subscription, making it easy for developers and clients to discover and subscribe to APIs. This simplifies the API consumption experience and encourages collaboration with external partners and developers.
API Throttling: The built-in API throttling capabilities help us manage and control API traffic effectively. We can set rate limits and quotas to ensure fair usage and prevent overloading our backend systems, ensuring a smooth and reliable API experience for our users.
API Proxy: WSO2 API Manager offers API proxy functionality, allowing us to create a facade for our APIs. This is invaluable for abstracting the underlying complexity, versioning, and routing requests to the appropriate backend services. It simplifies API version management and maintenance.
Mediation Policies: The platform simplifies the creation and management of mediation policies, enabling us to customize API behavior and data transformations easily. This flexibility ensures that our APIs can adapt to various client needs seamlessly.
Subscription Management: WSO2 API Manager streamlines the process of API subscription, making it easy for developers and clients to discover and subscribe to APIs. This simplifies the API consumption experience and encourages collaboration with external partners and developers.
API Throttling: The built-in API throttling capabilities help us manage and control API traffic effectively. We can set rate limits and quotas to ensure fair usage and prevent overloading our backend systems, ensuring a smooth and reliable API experience for our users.
API Proxy: WSO2 API Manager offers API proxy functionality, allowing us to create a facade for our APIs. This is invaluable for abstracting the underlying complexity, versioning, and routing requests to the appropriate backend services. It simplifies API version management and maintenance.
Easy to use and Documentation is easily accessible to understand
What do you like best about the product?
Seperate publisher, devportal, admin and carbon portal. Easy to create api and deploy as well as manage life cycle and other security protocols. Competitors doesnt have a better ui structure as well as the support and customization is not available as wso2
What do you dislike about the product?
For changing the log patterns there should be the option at the portal only instead of changing the log4j properties. More scenarios or sample can be added in tutorial with complex transformations and soap api explanation.
What problems is the product solving and how is that benefiting you?
Security protocols , Authentication using apikey and oauth. Easy to make changes in the api and deploy the apis without and downtime. Endpoint management with loadbalancing
One of the best APIM platforms available in the market
What do you like best about the product?
Easily customizable.
Great Support from WSO2 Support team.
Great Support from WSO2 Support team.
What do you dislike about the product?
Changing scripting languages for the APIM portals when migrating the version might lead to rework of the customized apps.
What problems is the product solving and how is that benefiting you?
All problems with respect to managing APIs - authentication, autherisation, logging, security etc
A scalable and easy-to-use solution that is easy to set up and configure
What is our primary use case?
We are using the solution for authentication purposes.
How has it helped my organization?
The tool is easy to manage.
What is most valuable?
The product is easy to use. It is pretty simple to configure the solution. It's pretty easy to set it up and use it.
What needs improvement?
The technical support must be improved.
For how long have I used the solution?
I have been using the solution for two to three years.
What do I think about the stability of the solution?
I rate the tool’s stability an eight out of ten. We didn’t face any issues with the solution.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. Around 50 to 100 people are using the solution in our organization.
How are customer service and support?
The on-site document is okay.
Which solution did I use previously and why did I switch?
Previously, we used IBM. We switched to WSO2 because it is easy to get and costs less than IBM.
How was the initial setup?
The tool is pretty easy to install. We need 30 minutes to install it.
What about the implementation team?
We need two systems engineers to maintain the tool.
What other advice do I have?
I would recommend the solution to others. Overall, I rate the product a nine out of ten.
The WSO2 API Manager certification was an enriching experience.
What do you like best about the product?
The most useful thing about API manager for me is the ability to manage APIs in a centralized manner, with advantages such as stability, security, analytics, etc.
What do you dislike about the product?
Well, one of the disadvantages I see is the learning curve, infrastructure requirements, and the lack of external documentation, as few people know it.
What problems is the product solving and how is that benefiting you?
The problems I solve are related to API management and I benefit monetarily.
it is very comfortable to understand and very good UI page. Overall it is very good
What do you like best about the product?
WSO2 API Manager is very important technology to understand as a proffessional because it makes daily life easy and very easy to understad and maintanence.
What do you dislike about the product?
There is nothing particular point to dislike it but when we raise ticket to WSO2 we recieve response limited from them.
What problems is the product solving and how is that benefiting you?
it making my daily life easier and easy to maintain
Good routing and authentication features but little complex to use
What is most valuable?
I have used features like routing and authentication, as well as the most well-known features of WSO2.
What needs improvement?
WSO2 API Manager has some support problems and can be a little complex. So our developer teams decided to use 3scale or Kong instead. We found WSO2 API Manager to be a bit complex.
So, in terms of complexity, WSO2 API Manager has some challenges. Also, there is a bit of an issue with the pricing and license of WSO2. It's a little high.
For how long have I used the solution?
I used WSO2 API Manager for two projects. However, I can't say I have used it all the time. I have about 50% experience and knowledge about it.
How are customer service and support?
We are not satisfied with the customer service and support. In a few instances, their response time has been a bit slow.
How would you rate customer service and support?
Neutral
How was the initial setup?
It is difficult to implement WSO2. The implementation can vary depending on various factors, such as the features required and the availability of human resources, including developers. It could take anywhere from two to three months or even just one week, depending on the specific requirements.
What about the implementation team?
Our team worked together with our developers to carry out the implementation.
What's my experience with pricing, setup cost, and licensing?
For our projects, we found it to be a little high. However, it may not be the case for another company or project. Because the costs depend on the specific features you would require and other factors.
What other advice do I have?
It's a good product. I prefer it. However, I would only recommend using WSO2 API Manager if the user has a specific requirement for one of its features. If they don't have a specific reason for using it, I can't provide a recommendation because it depends on factors such as the project, the local team, and the desired features. The API management system is complex by default. Therefore, the selection primarily depends on the project and the programming platform used by the developers.
Overall, I would rate WSO2 API Manager a seven out of ten because there is still room for improvement.
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